What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 12 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 2 reviews and ratings
Attribute Ratings
- NICE Uptivity is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.5
NICE Uptivity
85%
7 Ratings
7.5
SpiceCSM
75%
2 Ratings
Usability
NICE Uptivity
N/A
0 Ratings
9.0
SpiceCSM
90%
1 Rating
Support Rating
NICE Uptivity
N/A
0 Ratings
9.0
SpiceCSM
90%
1 Rating
Likelihood to Recommend
NICE Uptivity
I really like the easy implementation of NICE Uptivity and getting familiar with all its features it takes no time and through the software, it's quite simple to generate the most effective and required services quality. Customer experience is excellent and useful business files management and easy access to various project documents and other data. Task management and easy project planning NICE Uptivity is a great choice and the performance of the tool is perfect.
DevOps Engineer
Gumtree AustraliaInternet, 51-200 employees
SpiceCSM
SpiceCSM does an excellent job at allowing agents to view customer information, access customer contact documentation history, and create cases to send to other departments or to have the account managed beyond an agent's capabilities. It is a great tool for tracking individual account activity such as returns, contact history, contact disposition history, and general account information. The analytics of SpiceCSM could be improved. The reports are not easily customizable, which leaves users frequently having to manually process data in Microsoft Excel.

Verified User
Manager in Customer Service
Health, Wellness and Fitness Company, 201-500 employeesPros
NICE Uptivity
- Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
- Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Sr. Quality Analyst
OuterwallConsumer Services, 1001-5000 employees
SpiceCSM
- Personalization
- Segment Skills/Campaigns
- Support for issues

Verified User
Manager in Customer Service
Telecommunications Company, 51-200 employeesCons
NICE Uptivity
- Receiving support is sometimes hard to get in my experience.
- Other than that, nothing. It does what is says it does!

Verified User
Engineer in Engineering
Construction Company, 201-500 employeesSpiceCSM
- Reporting - Not very customizable
- Managing Contact Dispositions (topics)
- Analytics user interface

Verified User
Manager in Customer Service
Health, Wellness and Fitness Company, 201-500 employeesPricing Details
NICE Uptivity
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SpiceCSM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
NICE Uptivity
No score
No answers yet
No answers on this topic
SpiceCSM
SpiceCSM 9.0
Based on 1 answer
SpiceCSM is user friendly and ties in nicely to our NICE inContact platform

Verified User
Manager in Customer Service
Telecommunications Company, 51-200 employeesSupport Rating
NICE Uptivity
No score
No answers yet
No answers on this topic
SpiceCSM
SpiceCSM 9.0
Based on 1 answer
Someone is always available to assist or answer questions.

Verified User
Manager in Customer Service
Telecommunications Company, 51-200 employeesAlternatives Considered
NICE Uptivity
I could say that it is compared in a more personal way, since it is not a very well-known tool, many of its functions are for more private teams and for specific organizations.
Marketing Project Management Specialist
PwC CanadaMarket Research, 10,001+ employees
SpiceCSM
Salesforce and Zendesk. I like SpiceCSM better.

Verified User
Manager in Customer Service
Telecommunications Company, 51-200 employeesReturn on Investment
NICE Uptivity
- its been the same program we have used since working for KM
- provides a call system for employees to use
- user friendly interface
Hardware Engineer
Konica Minolta Business SolutionsConsumer Services, 10,001+ employees
SpiceCSM
- Ability to analyze customer contact topic trends.
- Ability to sort callers and filter them to certain phone lines based on customer account information.
- Large data was lost after 90 days (contact level/call notes and details), so we have to save and backup the data ourselves. This takes up a bit of storage space.

Verified User
Manager in Customer Service
Health, Wellness and Fitness Company, 201-500 employees