What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 7 out of 100
2 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

NICE Uptivity

Uptivity is well suited if you are just wanting to record calls and monitor them. It's very basic but does the job well for what we use it for. It would be less appropriate if we are looking for additional insights.
Heather Vega | TrustRadius Reviewer

SpiceCSM

SpiceCSM is very well suited for supporting agents that support different skills/campaigns. I cant think of any specific instances where SpiceCSM is less appropriate.
Anonymous | TrustRadius Reviewer

Pros

NICE Uptivity

  • Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
  • Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Heather Vega | TrustRadius Reviewer

SpiceCSM

  • Personalization
  • Segment Skills/Campaigns
  • Support for issues
Anonymous | TrustRadius Reviewer

Cons

NICE Uptivity

  • Uptivity's platform does not provide a way to calibrate and report on that calibration.
  • Uptivity's platform reporting is fairly limited and clunky to use.
  • Uptivity's technical support has some improvement to make. Over the six years that I have worked with the system I rarely have had resolution within the SLA's set forth in our contract. Not once has someone been able to connect through VPN to troubleshoot without having us having to assist them even after countless meetings that supposedly resolved their issues in doing so.
Heather Vega | TrustRadius Reviewer

SpiceCSM

  • Errors during record search
  • Errors during screenpop
  • Inability to copy KB unless you attach it to a case
Anonymous | TrustRadius Reviewer

Usability

NICE Uptivity

No score
No answers yet
No answers on this topic

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
SpiceCSM is user friendly and ties in nicely to our NICE inContact platform
Anonymous | TrustRadius Reviewer

Support Rating

NICE Uptivity

No score
No answers yet
No answers on this topic

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
Someone is always available to assist or answer questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Uptivity

Uptivity by far works better than NICE. I have many issue when trying to pull up calls, locate calls, and evaluate calls within the NICE platform however with the simple logic of Uptivity I never have issues.Comparing Uptivity to Tantacom I would say that they are basically the same in ease of use.
Heather Vega | TrustRadius Reviewer

SpiceCSM

Salesforce and Zendesk. I like SpiceCSM better.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Uptivity

  • There have not really been any.
Heather Vega | TrustRadius Reviewer

SpiceCSM

  • Increased productivity
  • Less after call work time
  • Improved reporting
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Uptivity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SpiceCSM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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