What users are saying about
12 Ratings
2 Ratings
12 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 7.5 out of 100

Attribute Ratings

  • NICE Uptivity is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

NICE Uptivity

85%
7 Ratings
7.5

SpiceCSM

75%
2 Ratings

Usability

NICE Uptivity

N/A
0 Ratings
9.0

SpiceCSM

90%
1 Rating

Support Rating

NICE Uptivity

N/A
0 Ratings
9.0

SpiceCSM

90%
1 Rating

Likelihood to Recommend

NICE Uptivity

I really like the easy implementation of NICE Uptivity and getting familiar with all its features it takes no time and through the software, it's quite simple to generate the most effective and required services quality. Customer experience is excellent and useful business files management and easy access to various project documents and other data. Task management and easy project planning NICE Uptivity is a great choice and the performance of the tool is perfect.
Rahim Khan | TrustRadius Reviewer

SpiceCSM

SpiceCSM does an excellent job at allowing agents to view customer information, access customer contact documentation history, and create cases to send to other departments or to have the account managed beyond an agent's capabilities. It is a great tool for tracking individual account activity such as returns, contact history, contact disposition history, and general account information. The analytics of SpiceCSM could be improved. The reports are not easily customizable, which leaves users frequently having to manually process data in Microsoft Excel.
Anonymous | TrustRadius Reviewer

Pros

NICE Uptivity

  • Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
  • Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Heather Vega | TrustRadius Reviewer

SpiceCSM

  • Personalization
  • Segment Skills/Campaigns
  • Support for issues
Anonymous | TrustRadius Reviewer

Cons

NICE Uptivity

  • Receiving support is sometimes hard to get in my experience.
  • Other than that, nothing. It does what is says it does!
Anonymous | TrustRadius Reviewer

SpiceCSM

  • Reporting - Not very customizable
  • Managing Contact Dispositions (topics)
  • Analytics user interface
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Uptivity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SpiceCSM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

NICE Uptivity

No score
No answers yet
No answers on this topic

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
SpiceCSM is user friendly and ties in nicely to our NICE inContact platform
Anonymous | TrustRadius Reviewer

Support Rating

NICE Uptivity

No score
No answers yet
No answers on this topic

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
Someone is always available to assist or answer questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Uptivity

I could say that it is compared in a more personal way, since it is not a very well-known tool, many of its functions are for more private teams and for specific organizations.
John L Sandler | TrustRadius Reviewer

SpiceCSM

Salesforce and Zendesk. I like SpiceCSM better.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Uptivity

  • its been the same program we have used since working for KM
  • provides a call system for employees to use
  • user friendly interface
Antonio Pearson | TrustRadius Reviewer

SpiceCSM

  • Ability to analyze customer contact topic trends.
  • Ability to sort callers and filter them to certain phone lines based on customer account information.
  • Large data was lost after 90 days (contact level/call notes and details), so we have to save and backup the data ourselves. This takes up a bit of storage space.
Anonymous | TrustRadius Reviewer

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