What users are saying about

NICE Uptivity vs SpiceCSM

NICE Uptivity
12 Ratings
SpiceCSM
2 Ratings

NICE Uptivity

12 Ratings
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Score 8.1 out of 100

Based on 12 reviews and ratings

SpiceCSM

2 Ratings
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Score 7.5 out of 100

Based on 2 reviews and ratings

Attribute Ratings

  • NICE Uptivity is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

NICE Uptivity

85%
7 Ratings
7.5

SpiceCSM

75%
2 Ratings

Usability

NICE Uptivity

N/A
0 Ratings
9.0

SpiceCSM

90%
1 Rating

Support Rating

NICE Uptivity

N/A
0 Ratings
9.0

SpiceCSM

90%
1 Rating

Likelihood to Recommend

NICE Uptivity

I really like the easy implementation of NICE Uptivity and getting familiar with all its features it takes no time and through the software, it's quite simple to generate the most effective and required services quality. Customer experience is excellent and useful business files management and easy access to various project documents and other data. Task management and easy project planning NICE Uptivity is a great choice and the performance of the tool is perfect.

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Rahim Khan | TrustRadius Reviewer
Rahim Khan
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SpiceCSM

SpiceCSM does an excellent job at allowing agents to view customer information, access customer contact documentation history, and create cases to send to other departments or to have the account managed beyond an agent's capabilities. It is a great tool for tracking individual account activity such as returns, contact history, contact disposition history, and general account information. The analytics of SpiceCSM could be improved. The reports are not easily customizable, which leaves users frequently having to manually process data in Microsoft Excel.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

NICE Uptivity

  • Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
  • Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.

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Heather Vega | TrustRadius Reviewer
Heather Vega
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SpiceCSM

  • Personalization
  • Segment Skills/Campaigns
  • Support for issues

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

NICE Uptivity

  • Receiving support is sometimes hard to get in my experience.
  • Other than that, nothing. It does what is says it does!

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Anonymous | TrustRadius Reviewer
Verified User
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SpiceCSM

  • Reporting - Not very customizable
  • Managing Contact Dispositions (topics)
  • Analytics user interface

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

NICE Uptivity

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

SpiceCSM

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Usability

NICE Uptivity

No score
No answers yet
No answers on this topic

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
SpiceCSM is user friendly and ties in nicely to our NICE inContact platform

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

NICE Uptivity

No score
No answers yet
No answers on this topic

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
Someone is always available to assist or answer questions.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

NICE Uptivity

I could say that it is compared in a more personal way, since it is not a very well-known tool, many of its functions are for more private teams and for specific organizations.

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John L Sandler | TrustRadius Reviewer
John L Sandler
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SpiceCSM

Salesforce and Zendesk. I like SpiceCSM better.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

NICE Uptivity

  • its been the same program we have used since working for KM
  • provides a call system for employees to use
  • user friendly interface

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Antonio Pearson | TrustRadius Reviewer
Antonio Pearson
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SpiceCSM

  • Ability to analyze customer contact topic trends.
  • Ability to sort callers and filter them to certain phone lines based on customer account information.
  • Large data was lost after 90 days (contact level/call notes and details), so we have to save and backup the data ourselves. This takes up a bit of storage space.

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Anonymous | TrustRadius Reviewer
Verified User
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