NICE Uptivity vs. SpiceCSM
NICE Uptivity vs. SpiceCSM
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
NICE Uptivity | N/A | NICE Uptivity is a suite of workforce analytics applications for call centers. The company Uptivity was acquired by inContact in May 2014, who in turn was acquired by NICE. NICE offers Uptivity as workforce management suite option for SMB call centers. | N/A | |
SpiceCSM | N/A | SpiceCSM is a call center optimization suite from the New York company of the same name, featuring a Unified Desktop, a Data and Application Connector, analytics and process automation, and more. | N/A |
NICE Uptivity | SpiceCSM | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE Uptivity | SpiceCSM | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
NICE Uptivity | SpiceCSM | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.7 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Eleveo Score 8.9 out of 10 | Eleveo Score 8.9 out of 10 |
Enterprises | NICE Adaptive WFO Score 8.5 out of 10 | NICE Adaptive WFO Score 8.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE Uptivity | SpiceCSM | |
---|---|---|
Likelihood to Recommend | 8.5 (7 ratings) | 7.0 (2 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
NICE Uptivity | SpiceCSM | |
---|---|---|
Likelihood to Recommend | ![]() NICE Systems
| ![]() SpiceCSM
|
Pros | ![]() NICE Systems
| ![]() SpiceCSM
|
Cons | ![]() NICE Systems
| ![]() SpiceCSM
|
Usability | ![]() NICE Systems No answers on this topic | ![]() SpiceCSM
|
Support Rating | ![]() NICE Systems No answers on this topic | ![]() SpiceCSM
|
Alternatives Considered | ![]() NICE Systems
| ![]() SpiceCSM
|
Return on Investment | ![]() NICE Systems
| ![]() SpiceCSM
|
ScreenShots |