What users are saying about
2 Ratings
5 Ratings
2 Ratings
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Score 7 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NICE Uptivity

Uptivity is well suited if you are just wanting to record calls and monitor them. It's very basic but does the job well for what we use it for. It would be less appropriate if we are looking for additional insights.
Heather Vega | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

NICE Uptivity
Twilio Flex
8.0
Agent dashboard
NICE Uptivity
Twilio Flex
8.0
Validate callers
NICE Uptivity
Twilio Flex
8.0
Outbound response
NICE Uptivity
Twilio Flex
8.0
Call forwarding
NICE Uptivity
Twilio Flex
8.0
Warm transfer
NICE Uptivity
Twilio Flex
8.0
Interactive voice response
NICE Uptivity
Twilio Flex
8.0
REST APIs
NICE Uptivity
Twilio Flex
8.0
Call scripts
NICE Uptivity
Twilio Flex
8.0
Call tracking
NICE Uptivity
Twilio Flex
8.0
Multichannel integration
NICE Uptivity
Twilio Flex
8.0
CRM software integration
NICE Uptivity
Twilio Flex
8.0

Pros

NICE Uptivity

  • Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
  • Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Heather Vega | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

NICE Uptivity

  • Uptivity's platform does not provide a way to calibrate and report on that calibration.
  • Uptivity's platform reporting is fairly limited and clunky to use.
  • Uptivity's technical support has some improvement to make. Over the six years that I have worked with the system I rarely have had resolution within the SLA's set forth in our contract. Not once has someone been able to connect through VPN to troubleshoot without having us having to assist them even after countless meetings that supposedly resolved their issues in doing so.
Heather Vega | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

NICE Uptivity

No score
No answers yet
No answers on this topic

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Uptivity

Uptivity by far works better than NICE. I have many issue when trying to pull up calls, locate calls, and evaluate calls within the NICE platform however with the simple logic of Uptivity I never have issues.Comparing Uptivity to Tantacom I would say that they are basically the same in ease of use.
Heather Vega | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Uptivity

  • There have not really been any.
Heather Vega | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Uptivity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Uptivity
6.0
Twilio Flex
8.0

Support Rating

NICE Uptivity
Twilio Flex
1.0

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