What users are saying about
2 Ratings
9 Ratings
2 Ratings
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Score 7 out of 100
9 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

NICE Uptivity

Uptivity is well suited if you are just wanting to record calls and monitor them. It's very basic but does the job well for what we use it for. It would be less appropriate if we are looking for additional insights.
Heather Vega | TrustRadius Reviewer

ZOOM QM Suite

ZOOM Quality Management Suite is great for a quick meeting.
Anonymous | TrustRadius Reviewer

Pros

NICE Uptivity

  • Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
  • Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Heather Vega | TrustRadius Reviewer

ZOOM QM Suite

  • Low bandwidth use.
  • Cheaper.
  • Easy to use.
Anonymous | TrustRadius Reviewer

Cons

NICE Uptivity

  • Uptivity's platform does not provide a way to calibrate and report on that calibration.
  • Uptivity's platform reporting is fairly limited and clunky to use.
  • Uptivity's technical support has some improvement to make. Over the six years that I have worked with the system I rarely have had resolution within the SLA's set forth in our contract. Not once has someone been able to connect through VPN to troubleshoot without having us having to assist them even after countless meetings that supposedly resolved their issues in doing so.
Heather Vega | TrustRadius Reviewer

ZOOM QM Suite

  • No need to improve.
Anonymous | TrustRadius Reviewer

Support Rating

NICE Uptivity

No score
No answers yet
No answers on this topic

ZOOM QM Suite

ZOOM QM Suite 10.0
Based on 1 answer
At the moment there is no reason to use the ZOOM support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Uptivity

Uptivity by far works better than NICE. I have many issue when trying to pull up calls, locate calls, and evaluate calls within the NICE platform however with the simple logic of Uptivity I never have issues.Comparing Uptivity to Tantacom I would say that they are basically the same in ease of use.
Heather Vega | TrustRadius Reviewer

ZOOM QM Suite

ZOOM is cheaper than Cisco.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Uptivity

  • There have not really been any.
Heather Vega | TrustRadius Reviewer

ZOOM QM Suite

  • We stay in touch with providers.
  • There is no negative impact.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Uptivity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ZOOM QM Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison