What users are saying about
12 Ratings
29 Ratings
12 Ratings
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Score 8.1 out of 100
29 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • ZOOM Quality Management Suite is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

NICE Uptivity

85%
7 Ratings
8.6

ZOOM QM Suite

86%
9 Ratings

Support Rating

NICE Uptivity

N/A
0 Ratings
10.0

ZOOM QM Suite

100%
2 Ratings

Likelihood to Recommend

NICE Uptivity

I really like the easy implementation of NICE Uptivity and getting familiar with all its features it takes no time and through the software, it's quite simple to generate the most effective and required services quality. Customer experience is excellent and useful business files management and easy access to various project documents and other data. Task management and easy project planning NICE Uptivity is a great choice and the performance of the tool is perfect.
Rahim Khan | TrustRadius Reviewer

ZOOM QM Suite

Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer

Pros

NICE Uptivity

  • Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
  • Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Heather Vega | TrustRadius Reviewer

ZOOM QM Suite

  • Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient.
  • The follow up with the customer experience is smooth and flawless.
  • The ease of initial installation and the operations of it including adding and removing agents.
Alfred Brock | TrustRadius Reviewer

Cons

NICE Uptivity

  • Receiving support is sometimes hard to get in my experience.
  • Other than that, nothing. It does what is says it does!
Anonymous | TrustRadius Reviewer

ZOOM QM Suite

  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.
Hannah Caleb | TrustRadius Reviewer

Pricing Details

NICE Uptivity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ZOOM QM Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

NICE Uptivity

No score
No answers yet
No answers on this topic

ZOOM QM Suite

ZOOM QM Suite 10.0
Based on 2 answers
At the moment there is no reason to use the ZOOM support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Uptivity

I could say that it is compared in a more personal way, since it is not a very well-known tool, many of its functions are for more private teams and for specific organizations.
John L Sandler | TrustRadius Reviewer

ZOOM QM Suite

ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Uptivity

  • its been the same program we have used since working for KM
  • provides a call system for employees to use
  • user friendly interface
Antonio Pearson | TrustRadius Reviewer

ZOOM QM Suite

  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.
Bailey Testerman | TrustRadius Reviewer

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