What users are saying about
10 Ratings
47 Ratings
10 Ratings
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Score 9.4 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

Nifty

I've found myself recommending Nifty to other business owners as well as for personal use. I've personally found it to be invaluable when it comes to:
  • Daily / Weekly / Monthly / Quarterly recurring tasks
  • Creating templates for company processes such as new product creation, marketing strategy, on-boarding, quarterly goals, content management
  • Having forms zapped into a new task from multiple locations ensuring they're never overlooked
  • Having clear milestones and timelines for projects
  • Communicating on projects, tasks, and just in general
  • Assigning different components of projects to different people
  • Creating prior requirements that must be completed before completing the task
Ashlie Pappas | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Nifty
9.5
WORKetc
Task Management
Nifty
9.7
WORKetc
Resource Management
Nifty
10.0
WORKetc
Gantt Charts
Nifty
9.7
WORKetc
Scheduling
Nifty
9.7
WORKetc
Workflow Automation
Nifty
9.7
WORKetc
Team Collaboration
Nifty
10.0
WORKetc
Support for Agile Methodology
Nifty
9.0
WORKetc
Support for Waterfall Methodology
Nifty
9.7
WORKetc
Document Management
Nifty
10.0
WORKetc
Email integration
Nifty
9.5
WORKetc
Mobile Access
Nifty
9.0
WORKetc
Timesheet Tracking
Nifty
9.0
WORKetc
Change request and Case Management
Nifty
9.0
WORKetc
Budget and Expense Management
Nifty
9.5
WORKetc

Professional Services Automation

Nifty
9.3
WORKetc
Quotes/estimates
Nifty
9.0
WORKetc
Project & financial reporting
Nifty
9.5
WORKetc

Sales Force Automation

Nifty
WORKetc
7.9
Customer data management / contact management
Nifty
WORKetc
8.6
Workflow management
Nifty
WORKetc
8.3
Opportunity management
Nifty
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Nifty
WORKetc
7.9
Contract management
Nifty
WORKetc
7.3
Quote & order management
Nifty
WORKetc
8.1
Interaction tracking
Nifty
WORKetc
7.8
Channel / partner relationship management
Nifty
WORKetc
7.3

Customer Service & Support

Nifty
WORKetc
8.3
Case management
Nifty
WORKetc
9.0
Call center management
Nifty
WORKetc
7.3
Help desk management
Nifty
WORKetc
8.5

Marketing Automation

Nifty
WORKetc
7.4
Lead management
Nifty
WORKetc
7.7
Email marketing
Nifty
WORKetc
7.1

CRM Project Management

Nifty
WORKetc
8.1
Task management
Nifty
WORKetc
8.7
Billing and invoicing management
Nifty
WORKetc
7.8
Reporting
Nifty
WORKetc
7.9

CRM Reporting & Analytics

Nifty
WORKetc
7.3
Pipeline visualization
Nifty
WORKetc
7.5
Customizable reports
Nifty
WORKetc
7.2

Customization

Nifty
WORKetc
8.0
Custom fields
Nifty
WORKetc
8.4
Custom objects
Nifty
WORKetc
8.2
API for custom integration
Nifty
WORKetc
7.3

Security

Nifty
WORKetc
8.9
Single sign-on capability
Nifty
WORKetc
9.1
Role-based user permissions
Nifty
WORKetc
8.8

Social CRM

Nifty
WORKetc
7.3
Social data
Nifty
WORKetc
7.3

Platform

Nifty
WORKetc
7.5
Mobile access
Nifty
WORKetc
7.5

Pros

Nifty

  • It is highly efficient in the management of the task.
  • Its calendar view helps in reminding important dates and tasks.
  • Its customer service is top-notch.
Wiliam Alifie-Joise | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Nifty

  • It is not possible to edit time logs because there are no comment sections in time logs.
  • I just want to see more templates added.
Candace Mitchell | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Nifty

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Nifty

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Nifty

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Nifty

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Nifty

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Nifty

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Nifty

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Nifty

There's no comparison. Nifty does what all of these do all in one place (with the exception of Slack's community aspect with hashtagging - not sure if Nifty can do this, never tried)Nifty even has the ability to import directly from many other platforms - I've personally imported projects from Trello and Asana, saving tons of time in migration.
Ashlie Pappas | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Nifty

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Nifty

  • Its scheduling features are very helpful in project management.
  • I don’t like its mobile application and needs a lot of improvement.
  • There should be a dashboard for the analytics.
Wiliam Alifie-Joise | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Nifty

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$89/mo*

* simple flat-rate pricing

Nifty Editions & Modules

Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

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