Nimble vs. OpenPhone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nimble
Score 7.2 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$15
per month
OpenPhone
Score 9.2 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Pricing
NimbleOpenPhone
Editions & Modules
Business
$19.00
Per User Per Month
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
NimbleOpenPhone
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing.
More Pricing Information
Features
NimbleOpenPhone
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nimble
8.5
30 Ratings
10% above category average
OpenPhone
-
Ratings
Customer data management / contact management9.529 Ratings00 Ratings
Workflow management8.428 Ratings00 Ratings
Territory management8.724 Ratings00 Ratings
Opportunity management8.228 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.429 Ratings00 Ratings
Contract management8.523 Ratings00 Ratings
Quote & order management6.721 Ratings00 Ratings
Interaction tracking9.227 Ratings00 Ratings
Channel / partner relationship management8.126 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nimble
8.2
22 Ratings
9% above category average
OpenPhone
-
Ratings
Case management7.922 Ratings00 Ratings
Call center management8.220 Ratings00 Ratings
Help desk management8.321 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nimble
8.7
27 Ratings
14% above category average
OpenPhone
-
Ratings
Lead management8.426 Ratings00 Ratings
Email marketing9.026 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nimble
8.2
29 Ratings
8% above category average
OpenPhone
-
Ratings
Task management8.529 Ratings00 Ratings
Billing and invoicing management8.418 Ratings00 Ratings
Reporting7.725 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nimble
8.9
27 Ratings
16% above category average
OpenPhone
-
Ratings
Forecasting8.923 Ratings00 Ratings
Pipeline visualization8.827 Ratings00 Ratings
Customizable reports9.023 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nimble
8.6
29 Ratings
13% above category average
OpenPhone
-
Ratings
Custom fields9.029 Ratings00 Ratings
Custom objects8.322 Ratings00 Ratings
Scripting environment8.518 Ratings00 Ratings
API for custom integration8.820 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Nimble
9.3
26 Ratings
11% above category average
OpenPhone
-
Ratings
Single sign-on capability9.324 Ratings00 Ratings
Role-based user permissions9.224 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nimble
8.4
29 Ratings
14% above category average
OpenPhone
-
Ratings
Social data8.529 Ratings00 Ratings
Social engagement8.429 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nimble
8.8
25 Ratings
20% above category average
OpenPhone
-
Ratings
Marketing automation8.725 Ratings00 Ratings
Compensation management8.919 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nimble
8.3
27 Ratings
10% above category average
OpenPhone
-
Ratings
Mobile access8.327 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nimble
-
Ratings
OpenPhone
9.2
3 Ratings
12% above category average
Hosted PBX00 Ratings9.52 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.63 Ratings
User templates00 Ratings7.32 Ratings
Call reports00 Ratings9.52 Ratings
Directory of employee names00 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nimble
-
Ratings
OpenPhone
9.1
7 Ratings
8% above category average
Answering rules00 Ratings8.34 Ratings
Call recording00 Ratings10.06 Ratings
Call park00 Ratings8.33 Ratings
Call screening00 Ratings9.85 Ratings
Message alerts00 Ratings9.15 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nimble
-
Ratings
OpenPhone
9.8
8 Ratings
17% above category average
Audio conferencing00 Ratings9.63 Ratings
Instant messaging00 Ratings10.08 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nimble
-
Ratings
OpenPhone
9.5
8 Ratings
13% above category average
Mobile app for iOS00 Ratings9.58 Ratings
Mobile app for Android00 Ratings9.43 Ratings
Best Alternatives
NimbleOpenPhone
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NimbleOpenPhone
Likelihood to Recommend
8.5
(33 ratings)
9.3
(8 ratings)
Likelihood to Renew
8.3
(2 ratings)
-
(0 ratings)
Usability
8.5
(19 ratings)
-
(0 ratings)
Support Rating
9.8
(19 ratings)
-
(0 ratings)
User Testimonials
NimbleOpenPhone
Likelihood to Recommend
Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Read full review
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Pros
Nimble
  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Read full review
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Read full review
Cons
Nimble
  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Read full review
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
Read full review
Likelihood to Renew
Nimble
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Read full review
OpenPhone
No answers on this topic
Usability
Nimble
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
Read full review
OpenPhone
No answers on this topic
Support Rating
Nimble
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Read full review
OpenPhone
No answers on this topic
Alternatives Considered
Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Read full review
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Return on Investment
Nimble
  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Read full review
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
ScreenShots