What users are saying about
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96 Ratings
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Top Rated
2999 Ratings

Nimble

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96 Ratings
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Score 8.7 out of 100

Salesforce

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Top Rated
2999 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Nimble ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Salesforce.com ranks higher in 1 feature set: Platform

Sales Force Automation

8.6

Nimble

86%
8.0

Salesforce

80%
Nimble ranks higher in 8/9 features

Customer data management / contact management

8.7
87%
29 Ratings
8.3
83%
186 Ratings

Workflow management

8.4
84%
28 Ratings
8.1
81%
177 Ratings

Territory management

8.9
89%
24 Ratings
7.8
78%
146 Ratings

Opportunity management

8.4
84%
28 Ratings
8.5
85%
182 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings
7.7
77%
170 Ratings

Contract management

8.9
89%
23 Ratings
7.9
79%
143 Ratings

Quote & order management

8.5
85%
21 Ratings
7.8
78%
135 Ratings

Interaction tracking

8.5
85%
27 Ratings
8.2
82%
157 Ratings

Channel / partner relationship management

8.2
82%
26 Ratings
7.9
79%
128 Ratings

Customer Service & Support

8.7

Nimble

87%
8.5

Salesforce

85%
Nimble ranks higher in 2/3 features

Case management

8.6
86%
22 Ratings
9.0
90%
57 Ratings

Call center management

8.9
89%
20 Ratings
8.4
84%
43 Ratings

Help desk management

8.6
86%
21 Ratings
8.3
83%
47 Ratings

Marketing Automation

8.6

Nimble

86%
8.1

Salesforce

81%
Nimble ranks higher in 2/2 features

Lead management

8.4
84%
26 Ratings
8.3
83%
170 Ratings

Email marketing

8.7
87%
26 Ratings
8.0
80%
144 Ratings

CRM Project Management

8.5

Nimble

85%
7.7

Salesforce

77%
Nimble ranks higher in 2/3 features

Task management

8.6
86%
29 Ratings
7.8
78%
159 Ratings

Billing and invoicing management

8.7
87%
18 Ratings
6.7
67%
37 Ratings

Reporting

8.3
83%
25 Ratings
8.4
84%
123 Ratings

CRM Reporting & Analytics

8.5

Nimble

85%
8.3

Salesforce

83%
Nimble ranks higher in 3/3 features

Forecasting

8.4
84%
23 Ratings
8.1
81%
158 Ratings

Pipeline visualization

8.3
83%
27 Ratings
8.3
83%
174 Ratings

Customizable reports

8.6
86%
23 Ratings
8.4
84%
182 Ratings

Customization

8.4

Nimble

84%
8.3

Salesforce

83%
Nimble ranks higher in 3/4 features

Custom fields

8.6
86%
29 Ratings
8.4
84%
175 Ratings

Custom objects

8.3
83%
22 Ratings
8.5
85%
167 Ratings

Scripting environment

8.4
84%
18 Ratings
8.1
81%
126 Ratings

API for custom integration

8.4
84%
20 Ratings
8.2
82%
146 Ratings

Security

8.8

Nimble

88%
8.7

Salesforce

87%
Nimble ranks higher in 1/2 features

Single sign-on capability

9.1
91%
24 Ratings
8.6
86%
144 Ratings

Role-based user permissions

8.5
85%
24 Ratings
8.8
88%
136 Ratings

Social CRM

8.4

Nimble

84%
8.1

Salesforce

81%
Nimble ranks higher in 2/2 features

Social data

8.4
84%
29 Ratings
8.1
81%
115 Ratings

Social engagement

8.3
83%
29 Ratings
8.1
81%
113 Ratings

Integrations with 3rd-party Software

8.3

Nimble

83%
8.0

Salesforce

80%
Nimble ranks higher in 2/2 features

Marketing automation

8.1
81%
25 Ratings
8.1
81%
149 Ratings

Compensation management

8.4
84%
19 Ratings
8.0
80%
100 Ratings

Platform

8.0

Nimble

80%
8.2

Salesforce

82%
Salesforce.com ranks higher in 1/1 features

Mobile access

8.0
80%
27 Ratings
8.2
82%
158 Ratings

Attribute Ratings

  • Nimble is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • Salesforce.com is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.8

Nimble

88%
33 Ratings
8.0

Salesforce

80%
304 Ratings

Likelihood to Renew

8.3

Nimble

83%
2 Ratings
9.5

Salesforce

95%
50 Ratings

Usability

8.7

Nimble

87%
19 Ratings
8.3

Salesforce

83%
91 Ratings

Availability

Nimble

N/A
0 Ratings
9.8

Salesforce

98%
54 Ratings

Performance

Nimble

N/A
0 Ratings
9.0

Salesforce

90%
36 Ratings

Support Rating

8.9

Nimble

89%
20 Ratings
7.8

Salesforce

78%
118 Ratings

In-Person Training

Nimble

N/A
0 Ratings
7.9

Salesforce

79%
11 Ratings

Online Training

Nimble

N/A
0 Ratings
9.1

Salesforce

91%
15 Ratings

Implementation Rating

Nimble

N/A
0 Ratings
9.4

Salesforce

94%
32 Ratings

Contract Terms and Pricing Model

Nimble

N/A
0 Ratings
9.1

Salesforce

91%
10 Ratings

Product Scalability

Nimble

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Professional Services

Nimble

N/A
0 Ratings
9.3

Salesforce

93%
8 Ratings

Likelihood to Recommend

Nimble

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Leo George | TrustRadius Reviewer

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Anonymous | TrustRadius Reviewer

Pros

Nimble

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Margaret turner | TrustRadius Reviewer

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Cons

Nimble

  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Maria Pulenta | TrustRadius Reviewer

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Anonymous | TrustRadius Reviewer

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Salesforce

Salesforce 9.5
Based on 50 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Nimble

Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 8.3
Based on 91 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Al Mubassir Muin | TrustRadius Reviewer

Reliability and Availability

Nimble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Nimble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Nimble

Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Maria Wiley | TrustRadius Reviewer

Salesforce

Salesforce 7.8
Based on 118 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
Anonymous | TrustRadius Reviewer

In-Person Training

Nimble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Nimble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Nimble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Chuck Royer | TrustRadius Reviewer

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Nimble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Anonymous | TrustRadius Reviewer

Scalability

Nimble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Professional Services

Nimble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Return on Investment

Nimble

  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Ross Keating | TrustRadius Reviewer

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

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