What users are saying about
Nimble vs Salesforce
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96 Ratings
Nimble
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96 Ratings
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Based on 96 reviews and ratings
Salesforce
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Top Rated
2999 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 2999 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
- Nimble ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
- Salesforce.com ranks higher in 1 feature set: Platform
Sales Force Automation

8.6
Nimble
86%
8.0
Salesforce
80%
Nimble ranks higher in 8/9 features
Nimble ranks higher in 8/9 features
Customer data management / contact management

8.7
87%
29 Ratings
8.3
83%
186 Ratings
Workflow management

8.4
84%
28 Ratings
8.1
81%
177 Ratings
Territory management

8.9
89%
24 Ratings
7.8
78%
146 Ratings
Opportunity management

8.4
84%
28 Ratings
8.5
85%
182 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings
7.7
77%
170 Ratings
Contract management

8.9
89%
23 Ratings
7.9
79%
143 Ratings
Quote & order management

8.5
85%
21 Ratings
7.8
78%
135 Ratings
Interaction tracking

8.5
85%
27 Ratings
8.2
82%
157 Ratings
Channel / partner relationship management

8.2
82%
26 Ratings
7.9
79%
128 Ratings
Customer Service & Support

8.7
Nimble
87%
8.5
Salesforce
85%
Nimble ranks higher in 2/3 features
Nimble ranks higher in 2/3 features
Case management

8.6
86%
22 Ratings
9.0
90%
57 Ratings
Call center management

8.9
89%
20 Ratings
8.4
84%
43 Ratings
Help desk management

8.6
86%
21 Ratings
8.3
83%
47 Ratings
Marketing Automation

8.6
Nimble
86%
8.1
Salesforce
81%
Nimble ranks higher in 2/2 features
Nimble ranks higher in 2/2 features
Lead management

8.4
84%
26 Ratings
8.3
83%
170 Ratings
Email marketing

8.7
87%
26 Ratings
8.0
80%
144 Ratings
CRM Project Management

8.5
Nimble
85%
7.7
Salesforce
77%
Nimble ranks higher in 2/3 features
Nimble ranks higher in 2/3 features
Task management

8.6
86%
29 Ratings
7.8
78%
159 Ratings
Billing and invoicing management

8.7
87%
18 Ratings
6.7
67%
37 Ratings
Reporting

8.3
83%
25 Ratings
8.4
84%
123 Ratings
CRM Reporting & Analytics

8.5
Nimble
85%
8.3
Salesforce
83%
Nimble ranks higher in 3/3 features
Nimble ranks higher in 3/3 features
Forecasting

8.4
84%
23 Ratings
8.1
81%
158 Ratings
Pipeline visualization

8.3
83%
27 Ratings
8.3
83%
174 Ratings
Customizable reports

8.6
86%
23 Ratings
8.4
84%
182 Ratings
Customization

8.4
Nimble
84%
8.3
Salesforce
83%
Nimble ranks higher in 3/4 features
Nimble ranks higher in 3/4 features
Custom fields

8.6
86%
29 Ratings
8.4
84%
175 Ratings
Custom objects

8.3
83%
22 Ratings
8.5
85%
167 Ratings
Scripting environment

8.4
84%
18 Ratings
8.1
81%
126 Ratings
API for custom integration

8.4
84%
20 Ratings
8.2
82%
146 Ratings
Security

8.8
Nimble
88%
8.7
Salesforce
87%
Nimble ranks higher in 1/2 features
Nimble ranks higher in 1/2 features
Single sign-on capability

9.1
91%
24 Ratings
8.6
86%
144 Ratings
Role-based user permissions

8.5
85%
24 Ratings
8.8
88%
136 Ratings
Social CRM

8.4
Nimble
84%
8.1
Salesforce
81%
Nimble ranks higher in 2/2 features
Nimble ranks higher in 2/2 features
Social data

8.4
84%
29 Ratings
8.1
81%
115 Ratings
Social engagement

8.3
83%
29 Ratings
8.1
81%
113 Ratings
Integrations with 3rd-party Software

8.3
Nimble
83%
8.0
Salesforce
80%
Nimble ranks higher in 2/2 features
Nimble ranks higher in 2/2 features
Marketing automation

8.1
81%
25 Ratings
8.1
81%
149 Ratings
Compensation management

8.4
84%
19 Ratings
8.0
80%
100 Ratings
Platform

8.0
Nimble
80%
8.2
Salesforce
82%
Salesforce.com ranks higher in 1/1 features
Salesforce.com ranks higher in 1/1 features
Mobile access

8.0
80%
27 Ratings
8.2
82%
158 Ratings
Attribute Ratings
- Nimble is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- Salesforce.com is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend

8.8
Nimble
88%
33 Ratings
8.0
Salesforce
80%
304 Ratings
Likelihood to Renew

8.3
Nimble
83%
2 Ratings
9.5
Salesforce
95%
50 Ratings
Usability

8.7
Nimble
87%
19 Ratings
8.3
Salesforce
83%
91 Ratings
Availability

Nimble
N/A
0 Ratings
9.8
Salesforce
98%
54 Ratings
Performance

Nimble
N/A
0 Ratings
9.0
Salesforce
90%
36 Ratings
Support Rating

8.9
Nimble
89%
20 Ratings
7.8
Salesforce
78%
118 Ratings
In-Person Training

Nimble
N/A
0 Ratings
7.9
Salesforce
79%
11 Ratings
Online Training

Nimble
N/A
0 Ratings
9.1
Salesforce
91%
15 Ratings
Implementation Rating

Nimble
N/A
0 Ratings
9.4
Salesforce
94%
32 Ratings
Contract Terms and Pricing Model

Nimble
N/A
0 Ratings
9.1
Salesforce
91%
10 Ratings
Product Scalability

Nimble
N/A
0 Ratings
10.0
Salesforce
100%
2 Ratings
Professional Services

Nimble
N/A
0 Ratings
9.3
Salesforce
93%
8 Ratings
Likelihood to Recommend
Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Relationship Manager
HyerInformation Technology & Services, 11-50 employees
Salesforce
Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.

Verified User
Consultant in Engineering
Computer Software Company, 10,001+ employeesPros
Nimble
- Importing contacts in the CRM is very much consist of easy steps.
- It allows me to create, edit and view contacts records anywhere from the web.
- It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
- it is playing an excellent role in managing our all relations.
Business Development Manager
Lee Hecht HarrisonManagement Consulting, 1001-5000 employees
Salesforce
- Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
- Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
- Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Sr. Strategic Development Manager, B2D
Intouch GroupMarketing and Advertising, 1001-5000 employees
Cons
Nimble
- Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
- Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Client Account Executive
ZetentaMarketing & Advertising, 11-50 employees
Salesforce
- Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
- Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
- Continued expansion of Salesforce Surveys for more features and flexibility.

Verified User
Director in Sales
Transportation/Trucking/Railroad Company, 10,001+ employeesPricing Details
Nimble
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
Nimble Editions & Modules
Edition
Business | $19.001 |
---|
- Per User Per Month
Additional Pricing Details
—Salesforce
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month
Salesforce Editions & Modules
Edition
Essentials | $25.001 |
---|---|
Professional | $75.001 |
Enterprise | $150.001 |
Unlimited | $300.002 |
- Per User/Per Month
- Per user/Per month
Additional Pricing Details
—Likelihood to Renew
Nimble
Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
VP of Sales and Marketing
SmartThoughts LLC.Computer Software, 1-10 employees
Salesforce
Salesforce 9.5
Based on 50 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
Account Manager
Camelot EnterprisesApparel & Fashion, 11-50 employees
Usability
Nimble
Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employeesSalesforce
Salesforce 8.3
Based on 91 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Reliability and Availability
Nimble
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Salesforce.com Administrator
OPKO Diagnostics, LLCMedical Practice, 51-200 employees
Performance
Nimble
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Corporate Controller / Director Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Support Rating
Nimble
Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Master of Busines Administration
SSDIGITALCOMarketing & Advertising, 201-500 employees
Salesforce
Salesforce 7.8
Based on 118 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.

Verified User
C-Level Executive in Marketing
Consumer Goods Company, 51-200 employeesIn-Person Training
Nimble
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

Verified User
Analyst in Sales
Computer Software Company, 501-1000 employeesOnline Training
Nimble
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

Verified User
Program Manager in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
Nimble
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

Verified User
Employee in Marketing
Computer Software Company, 11-50 employeesAlternatives Considered
Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
President/CEO
1st Call Interactive Marketing, Inc.Marketing and Advertising, 1-10 employees
Salesforce
When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.

Verified User
General Manager in Corporate
Financial Services Company, 1-10 employeesContract Terms and Pricing Model
Nimble
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesScalability
Nimble
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

Verified User
Consultant in Sales
Printing Company, 11-50 employeesProfessional Services
Nimble
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Return on Investment
Nimble
- Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
- A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
The Client Orchardist
The Client OrchardistManagement Consulting, 1-10 employees
Salesforce
- Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
- Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Integration Engineer
Goin Solutions, Inc.Computer Software, 1-10 employees