Nimble vs Salesforce | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 56 reviews and ratings

Score 8.3 out of 10

Based on 2562 reviews and ratings

Feature Rating Comparison

Nimble

Salesforce

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Nimble

Salesforce

Case management

Call center management

Help desk management

Nimble

Salesforce

Lead management

Email marketing

Nimble

Salesforce

Task management

Billing and invoicing management

Reporting

Nimble

Salesforce

Forecasting

Pipeline visualization

Customizable reports

Nimble

Salesforce

Custom fields

Custom objects

Scripting environment

API for custom integration

Nimble

Salesforce

Single sign-on capability

Role-based user permissions

Nimble

Salesforce

Social data

Social engagement

Nimble

Salesforce

Marketing automation

Compensation management

Nimble

Salesforce

Mobile access

Pros

The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.

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President/CEO

1st Call Interactive Marketing, Inc.Marketing and Advertising, 1-10 employees

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Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.

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Customer Success Manager

ReachForceComputer Software, 11-50 employees

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Cons

While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.

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Shirin Elkoshairi

Co-founder, Cloud and Infrastucture Consultant

ColoAdvisorInformation Technology and Services, 1-10 employees

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Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.

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Leslie Bradford

Sales & Operations

INTEGRIS SolutionsBuilding Materials, 11-50 employees

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Likelihood to Renew

Nimble 8.3

Based on 2 answers

It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately

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VP of Sales and Marketing

SmartThoughts LLC.Computer Software, 1-10 employees

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Salesforce 10.0

Based on 48 answers

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable

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Account Manager

Camelot EnterprisesApparel & Fashion, 11-50 employees

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Usability

Nimble 9.1

Based on 1 answer

In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.

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VP of Sales and Marketing

SmartThoughts LLC.Computer Software, 1-10 employees

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Salesforce 7.5

Based on 36 answers

Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.

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Salesforce.com Administrator

OPKO Diagnostics, LLCMedical Practice, 51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Salesforce 9.8

Based on 27 answers

All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data

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Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

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Performance

No score

No answers yet

No answers on this topic

Salesforce 9.0

Based on 18 answers

Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure

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Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

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Support Rating

Nimble 7.3

Based on 2 answers

I have not used the support enough to give them a higher rating. But, they have not disappointed

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VP of Sales and Marketing

SmartThoughts LLC.Computer Software, 1-10 employees

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Salesforce 6.0

Based on 32 answers

Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.

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Salesforce Administrator

AAPCHospital & Health Care, 201-500 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Salesforce 7.9

Based on 11 answers

All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training

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Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

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Online Training

No score

No answers yet

No answers on this topic

Salesforce 9.1

Based on 15 answers

The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com

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Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Salesforce 9.4

Based on 16 answers

Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly

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Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

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Alternatives Considered

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.

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Consultant

mylocal.org.ukInformation Technology and Services, 1-10 employees

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Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.

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Business Development Strategist

Elevated ThirdMarketing and Advertising, 11-50 employees

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Scalability

No score

No answers yet

No answers on this topic

Salesforce 10.0

Based on 2 answers

Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.

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Center of Innovation and Excellence Lead

The Mosaic CompanyFarming, 1001-5000 employees

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Return on Investment

I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
Did I mention that I want better data from Linkedin?
I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.

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Co-Founder

Adora CreativeMarket Research, 1-10 employees

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Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
Salesforce.com has played a large part in a formidable increase in our sales close rate.
Salesforce.com has dramatically increased our insight into our business.

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Irene Chivily Von Toussaint

Vice President, Operations

Precision Painting PlusConstruction, 11-50 employees

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Screenshots

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See All (3) Salesforce Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Nimble

Salesforce

Nimble

Salesforce

Nimble

Salesforce

Nimble

Salesforce

Nimble

Salesforce

Nimble

Salesforce

Nimble

Salesforce

Nimble

Salesforce

Nimble

Salesforce

Nimble

Salesforce

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