What users are saying about
56 Ratings
110 Ratings
56 Ratings
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Score 8.6 out of 100
110 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nimble
7.6
SAP CRM
7.1
Customer data management / contact management
Nimble
9.6
SAP CRM
7.7
Workflow management
Nimble
7.7
SAP CRM
7.1
Territory management
Nimble
7.0
SAP CRM
6.3
Opportunity management
Nimble
7.6
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
Nimble
9.1
SAP CRM
7.1
Contract management
Nimble
5.9
SAP CRM
7.9
Quote & order management
Nimble
6.9
SAP CRM
7.5
Interaction tracking
Nimble
7.7
SAP CRM
7.3
Channel / partner relationship management
Nimble
7.3
SAP CRM
6.6

Customer Service & Support

Nimble
7.6
SAP CRM
6.5
Case management
Nimble
7.6
SAP CRM
7.1
Call center management
Nimble
7.6
SAP CRM
6.2
Help desk management
Nimble
7.6
SAP CRM
6.3

Marketing Automation

Nimble
7.1
SAP CRM
6.7
Lead management
Nimble
7.2
SAP CRM
6.3
Email marketing
Nimble
7.0
SAP CRM
7.1

CRM Project Management

Nimble
7.1
SAP CRM
7.7
Task management
Nimble
7.7
SAP CRM
8.1
Billing and invoicing management
Nimble
7.5
SAP CRM
7.5
Reporting
Nimble
6.0
SAP CRM
7.5

CRM Reporting & Analytics

Nimble
6.6
SAP CRM
7.8
Forecasting
Nimble
7.7
SAP CRM
7.8
Pipeline visualization
Nimble
8.2
SAP CRM
7.4
Customizable reports
Nimble
4.0
SAP CRM
8.1

Customization

Nimble
6.9
SAP CRM
7.4
Custom fields
Nimble
8.6
SAP CRM
8.0
Custom objects
Nimble
7.3
SAP CRM
7.9
Scripting environment
Nimble
6.3
SAP CRM
7.1
API for custom integration
Nimble
5.3
SAP CRM
6.6

Security

Nimble
5.9
SAP CRM
8.4
Single sign-on capability
Nimble
7.3
SAP CRM
8.3
Role-based user permissions
Nimble
4.6
SAP CRM
8.5

Social CRM

Nimble
8.9
SAP CRM
6.3
Social data
Nimble
9.3
SAP CRM
6.4
Social engagement
Nimble
8.5
SAP CRM
6.2

Integrations with 3rd-party Software

Nimble
6.8
SAP CRM
6.3
Marketing automation
Nimble
6.9
SAP CRM
6.3
Compensation management
Nimble
6.8
SAP CRM
6.3

Platform

Nimble
8.1
SAP CRM
7.1
Mobile access
Nimble
8.1
SAP CRM
7.1

Pros

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Support Rating

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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