What users are saying about
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95 Ratings
150 Ratings

Nimble

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95 Ratings
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Score 8.7 out of 100
150 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Nimble ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security
  • SAP CRM ranks higher in 2 feature sets: Social CRM, Platform
  • Nimble and SAP CRM are tied in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

8.6

Nimble

86%
7.8

SAP CRM

78%
Nimble ranks higher in 8/9 features

Customer data management / contact management

8.7
87%
29 Ratings
9.2
92%
27 Ratings

Workflow management

8.4
84%
28 Ratings
7.7
77%
28 Ratings

Territory management

8.9
89%
24 Ratings
7.5
75%
23 Ratings

Opportunity management

8.4
84%
28 Ratings
7.9
79%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings
7.7
77%
22 Ratings

Contract management

8.9
89%
23 Ratings
7.0
70%
25 Ratings

Quote & order management

8.5
85%
21 Ratings
7.2
72%
24 Ratings

Interaction tracking

8.5
85%
27 Ratings
8.3
83%
26 Ratings

Channel / partner relationship management

8.2
82%
26 Ratings
7.4
74%
27 Ratings

Customer Service & Support

8.7

Nimble

87%
8.5

SAP CRM

85%
Nimble ranks higher in 3/3 features

Case management

8.6
86%
22 Ratings
8.6
86%
21 Ratings

Call center management

8.9
89%
20 Ratings
8.3
83%
22 Ratings

Help desk management

8.6
86%
21 Ratings
8.5
85%
20 Ratings

Marketing Automation

8.6

Nimble

86%
8.5

SAP CRM

85%
Nimble ranks higher in 1/2 features

Lead management

8.4
84%
26 Ratings
8.0
80%
22 Ratings

Email marketing

8.7
87%
26 Ratings
9.0
90%
18 Ratings

CRM Project Management

8.5

Nimble

85%
8.2

SAP CRM

82%
Nimble ranks higher in 2/3 features

Task management

8.6
86%
29 Ratings
8.4
84%
20 Ratings

Billing and invoicing management

8.7
87%
18 Ratings
7.5
75%
20 Ratings

Reporting

8.3
83%
25 Ratings
8.7
87%
18 Ratings

CRM Reporting & Analytics

8.5

Nimble

85%
8.1

SAP CRM

81%
Nimble ranks higher in 2/3 features

Forecasting

8.4
84%
23 Ratings
8.2
82%
24 Ratings

Pipeline visualization

8.3
83%
27 Ratings
8.4
84%
22 Ratings

Customizable reports

8.6
86%
23 Ratings
7.8
78%
25 Ratings

Customization

8.4

Nimble

84%
7.8

SAP CRM

78%
Nimble ranks higher in 4/4 features

Custom fields

8.6
86%
29 Ratings
7.8
78%
26 Ratings

Custom objects

8.3
83%
22 Ratings
8.0
80%
26 Ratings

Scripting environment

8.4
84%
18 Ratings
7.7
77%
22 Ratings

API for custom integration

8.4
84%
20 Ratings
7.7
77%
21 Ratings

Security

8.8

Nimble

88%
8.7

SAP CRM

87%
Nimble ranks higher in 1/2 features

Single sign-on capability

9.1
91%
24 Ratings
9.2
92%
26 Ratings

Role-based user permissions

8.5
85%
24 Ratings
8.3
83%
22 Ratings

Social CRM

8.4

Nimble

84%
8.9

SAP CRM

89%
SAP CRM ranks higher in 2/2 features

Social data

8.4
84%
29 Ratings
8.9
89%
13 Ratings

Social engagement

8.3
83%
29 Ratings
8.9
89%
12 Ratings

Integrations with 3rd-party Software

8.3

Nimble

83%
8.3

SAP CRM

83%
Nimble ranks higher in 1/2 features

Marketing automation

8.1
81%
25 Ratings
9.0
90%
17 Ratings

Compensation management

8.4
84%
19 Ratings
7.7
77%
15 Ratings

Platform

8.0

Nimble

80%
8.3

SAP CRM

83%
SAP CRM ranks higher in 1/1 features

Mobile access

8.0
80%
27 Ratings
8.3
83%
19 Ratings

Attribute Ratings

  • Nimble is rated higher in 2 areas: Likelihood to Recommend, Usability
  • SAP CRM is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

8.8

Nimble

88%
33 Ratings
7.4

SAP CRM

74%
32 Ratings

Likelihood to Renew

8.3

Nimble

83%
2 Ratings
9.0

SAP CRM

90%
4 Ratings

Usability

8.7

Nimble

87%
19 Ratings
8.0

SAP CRM

80%
4 Ratings

Support Rating

8.9

Nimble

89%
20 Ratings
9.3

SAP CRM

93%
5 Ratings

Online Training

Nimble

N/A
0 Ratings
7.0

SAP CRM

70%
1 Rating

Likelihood to Recommend

Nimble

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Leo George | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Pros

Nimble

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Margaret turner | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

Nimble

  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Maria Pulenta | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP CRM Editions & Modules

Additional Pricing Details

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

Nimble

Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Purnima Kapoor | TrustRadius Reviewer

Support Rating

Nimble

Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Maria Wiley | TrustRadius Reviewer

SAP CRM

SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Chuck Royer | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Nimble

  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Ross Keating | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

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