What users are saying about
56 Ratings
56 Ratings
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Score 8.6 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nimble
7.6
Tour de Force CRM
6.4
Customer data management / contact management
Nimble
9.6
Tour de Force CRM
10.0
Workflow management
Nimble
7.7
Tour de Force CRM
Territory management
Nimble
7.0
Tour de Force CRM
10.0
Opportunity management
Nimble
7.6
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Nimble
9.1
Tour de Force CRM
1.0
Contract management
Nimble
5.9
Tour de Force CRM
Quote & order management
Nimble
6.9
Tour de Force CRM
5.0
Interaction tracking
Nimble
7.7
Tour de Force CRM
7.0
Channel / partner relationship management
Nimble
7.3
Tour de Force CRM
2.0

Customer Service & Support

Nimble
7.6
Tour de Force CRM
5.5
Case management
Nimble
7.6
Tour de Force CRM
8.0
Call center management
Nimble
7.6
Tour de Force CRM
Help desk management
Nimble
7.6
Tour de Force CRM
3.0

Marketing Automation

Nimble
7.1
Tour de Force CRM
4.0
Lead management
Nimble
7.2
Tour de Force CRM
7.0
Email marketing
Nimble
7.0
Tour de Force CRM
1.0

CRM Project Management

Nimble
7.1
Tour de Force CRM
3.7
Task management
Nimble
7.7
Tour de Force CRM
1.0
Billing and invoicing management
Nimble
7.5
Tour de Force CRM
7.0
Reporting
Nimble
6.0
Tour de Force CRM
3.0

CRM Reporting & Analytics

Nimble
6.6
Tour de Force CRM
8.0
Forecasting
Nimble
7.7
Tour de Force CRM
8.0
Pipeline visualization
Nimble
8.2
Tour de Force CRM
8.0
Customizable reports
Nimble
4.0
Tour de Force CRM
8.0

Customization

Nimble
6.9
Tour de Force CRM
6.0
Custom fields
Nimble
8.6
Tour de Force CRM
6.0
Custom objects
Nimble
7.3
Tour de Force CRM
Scripting environment
Nimble
6.3
Tour de Force CRM
API for custom integration
Nimble
5.3
Tour de Force CRM
6.0

Security

Nimble
5.9
Tour de Force CRM
9.5
Single sign-on capability
Nimble
7.3
Tour de Force CRM
10.0
Role-based user permissions
Nimble
4.6
Tour de Force CRM
9.0

Social CRM

Nimble
8.9
Tour de Force CRM
Social data
Nimble
9.3
Tour de Force CRM
Social engagement
Nimble
8.5
Tour de Force CRM

Integrations with 3rd-party Software

Nimble
6.8
Tour de Force CRM
3.0
Marketing automation
Nimble
6.9
Tour de Force CRM
3.0
Compensation management
Nimble
6.8
Tour de Force CRM

Platform

Nimble
8.1
Tour de Force CRM
8.0
Mobile access
Nimble
8.1
Tour de Force CRM
8.0

Pros

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Usability

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Nimble
8.9
Tour de Force CRM
7.0

Likelihood to Renew

Nimble
8.3
Tour de Force CRM

Usability

Nimble
9.1
Tour de Force CRM

Support Rating

Nimble
7.3
Tour de Force CRM

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