What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 1 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

PacketTrap (Discontinued)

I would have said 10 if they didn't kill the product. I know Blue Folder took a piece of this, but we never got into it and just changed to Auvik and PRTG.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
PacketTrap (Discontinued)
Remote monitoring
NinjaRMM
9.6
PacketTrap (Discontinued)
Network device monitoring
NinjaRMM
5.2
PacketTrap (Discontinued)
Multiple Server Monitoring
NinjaRMM
8.9
PacketTrap (Discontinued)
Multi-device monitoring
NinjaRMM
8.5
PacketTrap (Discontinued)
Automated alerts and notifications
NinjaRMM
9.3
PacketTrap (Discontinued)

Management Tasks

NinjaRMM
8.0
PacketTrap (Discontinued)
Patch Management
NinjaRMM
7.3
PacketTrap (Discontinued)
Service configuration management
NinjaRMM
6.9
PacketTrap (Discontinued)
Software and hardware inventory
NinjaRMM
8.8
PacketTrap (Discontinued)
Policy-based automation
NinjaRMM
8.9
PacketTrap (Discontinued)

Reporting

NinjaRMM
6.2
PacketTrap (Discontinued)
Performance data reports
NinjaRMM
7.3
PacketTrap (Discontinued)
Customizable reporting
NinjaRMM
7.0
PacketTrap (Discontinued)
Data visualization
NinjaRMM
5.9
PacketTrap (Discontinued)
Risk analysis
NinjaRMM
4.6
PacketTrap (Discontinued)

Security

NinjaRMM
7.9
PacketTrap (Discontinued)
Data backup and recovery
NinjaRMM
6.8
PacketTrap (Discontinued)
Antivirus and malware management
NinjaRMM
8.1
PacketTrap (Discontinued)
Adinistraor access control
NinjaRMM
8.8
PacketTrap (Discontinued)

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

PacketTrap (Discontinued)

  • Network monitoring was pretty on point. Not a lot of false positives.
  • Easy to deploy.
  • Easy to use.
Anonymous | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

PacketTrap (Discontinued)

  • Come back! After Dell purchased this, they ended support for it. In my experience, it was one of the better tools.
  • Integration with other systems, but again, it is EOL, so doesn't matter.
  • MiB library needs a refresh, but again, EOL.
Anonymous | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

PacketTrap (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

PacketTrap (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

PacketTrap (Discontinued)

Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to the next. This happens a lot with internal IT departments, that break something and you support them as an MSP.
Anonymous | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

PacketTrap (Discontinued)

No answers on this topic

Screenshots

PacketTrap (Discontinued)

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PacketTrap (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
PacketTrap (Discontinued)
1.0

Usability

NinjaRMM
8.0
PacketTrap (Discontinued)

Support Rating

NinjaRMM
9.4
PacketTrap (Discontinued)

Add comparison