What users are saying about
21 Ratings
21 Ratings
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Score 9.2 out of 100
53 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

NinjaRMM

I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
Anonymous | TrustRadius Reviewer

Progress WhatsUp Gold

[Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold)] is good for what it is. An inexpensive but accurate monitor for alerting on systems and services. However, it is time consuming to configure, The GUI leaves a lot to be desired and the formatting for txt alerts stinks (I just use it now as an alert to check my email to view the actual alert.)
Matthew Garufi | TrustRadius Reviewer

Pros

NinjaRMM

  • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
  • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
  • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
Steve Ricketts | TrustRadius Reviewer

Progress WhatsUp Gold

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
Jamie Elliott | TrustRadius Reviewer

Cons

NinjaRMM

  • I've been disappointed with their Mac agent improvements since signing up with Ninja RMM.
  • Missing some important features such as remote file transfer and Teamviewer deployment to Macs.
  • Minimum agents is hard to meet for smaller companies. There is a 50 device minimum so we've been paying for 50 over the last year when we have had about 40 - 45.
Anonymous | TrustRadius Reviewer

Progress WhatsUp Gold

  • Navigating the new WhatsUp Gold 2018 is a bit complicated and not user-friendly. The best part about using a software is the user's ability to use it with ease.
  • You cannot click sites being monitored from Map Dashboard View. This feature was previously possible in the older version.
Victor Adebayo | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Progress WhatsUp Gold

No score
No answers yet
No answers on this topic

Support Rating

NinjaRMM

NinjaRMM 9.5
Based on 8 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Progress WhatsUp Gold

Progress WhatsUp Gold 4.7
Based on 4 answers
We have never had an issue with support. It has always been quick and understandable
John Glenn | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Progress WhatsUp Gold

WhatsUp Gold is an industry leading product providing excellent monitoring and reporting capabilities for systems and resources that allow us as the customer to work proactively before system outages occur, which minimizes potential downtime
Alex Leung | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has saved me a lot of time. I often can do things remotely instead of make a trip to a client's site. It also saves me time by automating a lot of things I would have to do by hand.
  • NinjaRMM saves me money in that the minimum number of endpoints is only 50, where some others have a minimum of 200.
Steve Radabaugh | TrustRadius Reviewer

Progress WhatsUp Gold

  • Alerts IT team members when things go down after regular business hours. IT team is able to fix the issue before users arrive the next day.
  • Saves on system downtime and lost productivity
  • Remote monitoring means less staff hours spent checking for potential problems.
Gary Lamontagne | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaRMM Editions & Modules

Edition
Pay-as-you-go$3.001
  1. per device per month
Additional Pricing Details

Progress WhatsUp Gold

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Progress WhatsUp Gold Editions & Modules

Additional Pricing Details

Add comparison