What users are saying about
18 Ratings
24 Ratings
18 Ratings
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Score 8 out of 100
24 Ratings
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Score 9 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

Pulseway

Pulseway works well in smaller, uncomplicated environments that need basic monitoring with management tools that they can use from a mobile device. It starts to fall apart if you have many servers meshed with each other, where it is useful to see how each machine connects to the others and how alerts from one machine are corresponding to alerts on another. There are more powerful monitoring tools where that is more appropriate.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
Pulseway
Remote monitoring
NinjaRMM
9.6
Pulseway
Network device monitoring
NinjaRMM
5.2
Pulseway
Multiple Server Monitoring
NinjaRMM
8.9
Pulseway
Multi-device monitoring
NinjaRMM
8.5
Pulseway
Automated alerts and notifications
NinjaRMM
9.3
Pulseway

Management Tasks

NinjaRMM
8.0
Pulseway
Patch Management
NinjaRMM
7.3
Pulseway
Service configuration management
NinjaRMM
6.9
Pulseway
Software and hardware inventory
NinjaRMM
8.8
Pulseway
Policy-based automation
NinjaRMM
8.9
Pulseway

Reporting

NinjaRMM
6.2
Pulseway
Performance data reports
NinjaRMM
7.3
Pulseway
Customizable reporting
NinjaRMM
7.0
Pulseway
Data visualization
NinjaRMM
5.9
Pulseway
Risk analysis
NinjaRMM
4.6
Pulseway

Security

NinjaRMM
7.9
Pulseway
Data backup and recovery
NinjaRMM
6.8
Pulseway
Antivirus and malware management
NinjaRMM
8.1
Pulseway
Adinistraor access control
NinjaRMM
8.8
Pulseway

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

Pulseway

  • Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
  • Sending notifications on our servers really helps with taking care of issues before they cause downtime.
  • Pulseway's remote desktop client works very well, even over slower internet connections.
Nathan Weber | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

Pulseway

  • I would like to be able to connect to the managed system's console if the app's capabilities still don't meet my needs.
  • I'd like for it to be easier to configure. Some operating systems, Linux for example, are not that easy to setup for disk space management. Windows and Mac are very easy to setup for it.
  • I'd like to be able to configure process restarts in case of a failure.
Kenneth Hess | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Pulseway

No score
No answers yet
No answers on this topic

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Pulseway

Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
Brian Heersink | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

Pulseway

  • Saves me a couple hours of driving on a regular basis
  • Easy to deploy MS patches after hours
  • Integration with Kaspersky is great - but we are moving away from Kaspersky for the same reasons the US government has
Phillip Hare | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaRMM Editions & Modules

Additional Pricing Details

Pulseway

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pulseway Editions & Modules

Edition
Professional1.341
Enterprise1.741
  1. per endpoint
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NinjaRMM
7.6
Pulseway
9.6

Usability

NinjaRMM
8.0
Pulseway

Support Rating

NinjaRMM
9.4
Pulseway

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