What users are saying about
18 Ratings
7 Ratings
18 Ratings
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Score 8.3 out of 100
7 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

AlertSite

AlertSite works exceptionally well if you need to analyze how your digital assets perform over time and, based on provided reports, determine the potential slow down root cause to make data-driven decisions instantly. In case you are used to analyzing by visually representing your availability and performance, AlertSite might not be the perfect solution for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
AlertSite
Remote monitoring
NinjaRMM
9.6
AlertSite
Network device monitoring
NinjaRMM
5.2
AlertSite
Multiple Server Monitoring
NinjaRMM
8.9
AlertSite
Multi-device monitoring
NinjaRMM
8.5
AlertSite
Automated alerts and notifications
NinjaRMM
9.3
AlertSite

Management Tasks

NinjaRMM
8.0
AlertSite
Patch Management
NinjaRMM
7.3
AlertSite
Service configuration management
NinjaRMM
6.9
AlertSite
Software and hardware inventory
NinjaRMM
8.8
AlertSite
Policy-based automation
NinjaRMM
8.9
AlertSite

Reporting

NinjaRMM
6.2
AlertSite
Performance data reports
NinjaRMM
7.3
AlertSite
Customizable reporting
NinjaRMM
7.0
AlertSite
Data visualization
NinjaRMM
5.9
AlertSite
Risk analysis
NinjaRMM
4.6
AlertSite

Security

NinjaRMM
7.9
AlertSite
Data backup and recovery
NinjaRMM
6.8
AlertSite
Antivirus and malware management
NinjaRMM
8.1
AlertSite
Adinistraor access control
NinjaRMM
8.8
AlertSite

Application Performance Management

NinjaRMM
AlertSite
6.7
Application monitoring
NinjaRMM
AlertSite
7.1
Database monitoring
NinjaRMM
AlertSite
6.4
Threshold alerts
NinjaRMM
AlertSite
7.2
Predictive capabilities
NinjaRMM
AlertSite
6.0
Application performance management console
NinjaRMM
AlertSite
7.6
Collaboration tools
NinjaRMM
AlertSite
7.4
Out-of-the box templates to monitor applications
NinjaRMM
AlertSite
7.7
Application dependency mapping and thresholding
NinjaRMM
AlertSite
6.7
Virtualization monitoring
NinjaRMM
AlertSite
6.6
Server availability and performance monitoring
NinjaRMM
AlertSite
6.1
Server usage monitoring and capacity forecasting
NinjaRMM
AlertSite
5.7
IT Asset Discovery
NinjaRMM
AlertSite
5.4

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

AlertSite

  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
Rob Bates | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

AlertSite

  • The pricing model is very pricey when compared to alternatives.
  • Lost of upfront costs.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NinjaRMM

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 3.0
Based on 1 answer
Reviewing other cost saving options
Anonymous | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

AlertSite

AlertSite 7.0
Based on 1 answer
Pretty good product only issue was cost
Anonymous | TrustRadius Reviewer

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

AlertSite

AlertSite 4.0
Based on 3 answers
What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

AlertSite

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
Rob Bates | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

AlertSite

  • Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
  • AlertSite Single Sign-On feature reduced integration costs.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AlertSite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
AlertSite
7.1

Likelihood to Renew

NinjaRMM
AlertSite
3.0

Usability

NinjaRMM
8.0
AlertSite
7.0

Support Rating

NinjaRMM
9.4
AlertSite
4.0

Implementation Rating

NinjaRMM
AlertSite
7.0

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