What users are saying about
18 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

SolarWinds Engineer's Toolset

We have used it to test our SDWAN bandwidth during our initial rollout. The WAN Killer does just that, and you can see how much traffic your wan links can take. It has also been helpful in identifying open ports that we need to lock down to ensure we are achieving compliance with SOX, HIPAA, and PCI. This is a tool for network engineers, I can't see use cases for non-network related tasks.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
SolarWinds Engineer's Toolset
Remote monitoring
NinjaRMM
9.6
SolarWinds Engineer's Toolset
Network device monitoring
NinjaRMM
5.2
SolarWinds Engineer's Toolset
Multiple Server Monitoring
NinjaRMM
8.9
SolarWinds Engineer's Toolset
Multi-device monitoring
NinjaRMM
8.5
SolarWinds Engineer's Toolset
Automated alerts and notifications
NinjaRMM
9.3
SolarWinds Engineer's Toolset

Management Tasks

NinjaRMM
8.0
SolarWinds Engineer's Toolset
Patch Management
NinjaRMM
7.3
SolarWinds Engineer's Toolset
Service configuration management
NinjaRMM
6.9
SolarWinds Engineer's Toolset
Software and hardware inventory
NinjaRMM
8.8
SolarWinds Engineer's Toolset
Policy-based automation
NinjaRMM
8.9
SolarWinds Engineer's Toolset

Reporting

NinjaRMM
6.2
SolarWinds Engineer's Toolset
Performance data reports
NinjaRMM
7.3
SolarWinds Engineer's Toolset
Customizable reporting
NinjaRMM
7.0
SolarWinds Engineer's Toolset
Data visualization
NinjaRMM
5.9
SolarWinds Engineer's Toolset
Risk analysis
NinjaRMM
4.6
SolarWinds Engineer's Toolset

Security

NinjaRMM
7.9
SolarWinds Engineer's Toolset
Data backup and recovery
NinjaRMM
6.8
SolarWinds Engineer's Toolset
Antivirus and malware management
NinjaRMM
8.1
SolarWinds Engineer's Toolset
Adinistraor access control
NinjaRMM
8.8
SolarWinds Engineer's Toolset

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • Network Stress Tests.
  • Port mapping.
  • Open port checking.
  • MIB walking.
  • CPU/Memory monitoring.
Anonymous | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • User interface feels dated.
Anonymous | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

SolarWinds Engineer's Toolset

SolarWinds Engineer's Toolset 8.2
Based on 1 answer
Very easy to use and intuitive. Just be careful with the WAN Killer...it does what it says.
Anonymous | TrustRadius Reviewer

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

SolarWinds Engineer's Toolset 8.2
Based on 1 answer
Our organization uses it regularly. It is reliable, and we keep finding new uses for it
Anonymous | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

SolarWinds Engineer's Toolset

SolarWinds NPM and NCM use a lot of the tools available in the toolset. This is a nice combo of the two with a little bit of IPAM thrown in. I would say the toolset is geared more toward the field engineer, that will be doing work that may sever communications to the rest of the network. That said, we keep finding new uses for it.
Anonymous | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • Time to resolution has been reduced.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Engineer's Toolset

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
SolarWinds Engineer's Toolset
8.2

Usability

NinjaRMM
8.0
SolarWinds Engineer's Toolset
8.2

Support Rating

NinjaRMM
9.4
SolarWinds Engineer's Toolset
8.2

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