What users are saying about
18 Ratings
18 Ratings
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Score 8.3 out of 100
40 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

SolarWinds N-central

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
SolarWinds N-central
Remote monitoring
NinjaRMM
9.6
SolarWinds N-central
Network device monitoring
NinjaRMM
5.2
SolarWinds N-central
Multiple Server Monitoring
NinjaRMM
8.9
SolarWinds N-central
Multi-device monitoring
NinjaRMM
8.5
SolarWinds N-central
Automated alerts and notifications
NinjaRMM
9.3
SolarWinds N-central

Management Tasks

NinjaRMM
8.0
SolarWinds N-central
Patch Management
NinjaRMM
7.3
SolarWinds N-central
Service configuration management
NinjaRMM
6.9
SolarWinds N-central
Software and hardware inventory
NinjaRMM
8.8
SolarWinds N-central
Policy-based automation
NinjaRMM
8.9
SolarWinds N-central

Reporting

NinjaRMM
6.2
SolarWinds N-central
Performance data reports
NinjaRMM
7.3
SolarWinds N-central
Customizable reporting
NinjaRMM
7.0
SolarWinds N-central
Data visualization
NinjaRMM
5.9
SolarWinds N-central
Risk analysis
NinjaRMM
4.6
SolarWinds N-central

Security

NinjaRMM
7.9
SolarWinds N-central
Data backup and recovery
NinjaRMM
6.8
SolarWinds N-central
Antivirus and malware management
NinjaRMM
8.1
SolarWinds N-central
Adinistraor access control
NinjaRMM
8.8
SolarWinds N-central

Remote Administration

NinjaRMM
SolarWinds N-central
8.0
Screen sharing
NinjaRMM
SolarWinds N-central
8.4
File transfer
NinjaRMM
SolarWinds N-central
8.7
Instant message
NinjaRMM
SolarWinds N-central
7.9
Secure remote access with Smart Card authentication
NinjaRMM
SolarWinds N-central
6.9
Access to sleeping/powered-off computers
NinjaRMM
SolarWinds N-central
5.9
Over-the-Internet remote session
NinjaRMM
SolarWinds N-central
8.7
Initiate remote control from mobile
NinjaRMM
SolarWinds N-central
8.4
Remote management of servers & workstations
NinjaRMM
SolarWinds N-central
9.2
Remote Active Directory® management
NinjaRMM
SolarWinds N-central
7.5
Centralized management dashboard
NinjaRMM
SolarWinds N-central
8.0
Session record
NinjaRMM
SolarWinds N-central
8.0
Annotations
NinjaRMM
SolarWinds N-central
7.8
Monitoring and Alerts
NinjaRMM
SolarWinds N-central
8.1
Multi-platform remote control
NinjaRMM
SolarWinds N-central
8.1

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

SolarWinds N-central

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

SolarWinds N-central

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

NinjaRMM

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.6
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central 8.3
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central 8.3
Based on 8 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

Implementation Rating

NinjaRMM

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.1
Based on 2 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

SolarWinds N-central

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds N-central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
SolarWinds N-central
8.4

Likelihood to Renew

NinjaRMM
SolarWinds N-central
8.6

Usability

NinjaRMM
8.0
SolarWinds N-central
8.3

Support Rating

NinjaRMM
9.4
SolarWinds N-central
8.3

Implementation Rating

NinjaRMM
SolarWinds N-central
8.1

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