What users are saying about
18 Ratings
18 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

SOTI MobiControl

Well if you have lots of devices to maintain, then you cannot give admin privileges to the users. You need the kiosk mode, so that the users only operate on whitelisted applications. The usage of SOTI MobiControl also causes efforts. You should consider using it, when the number of devices increases. If there are only a few devices, it might be easier not to use a MDM solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
SOTI MobiControl
Remote monitoring
NinjaRMM
9.6
SOTI MobiControl
Network device monitoring
NinjaRMM
5.2
SOTI MobiControl
Multiple Server Monitoring
NinjaRMM
8.9
SOTI MobiControl
Multi-device monitoring
NinjaRMM
8.5
SOTI MobiControl
Automated alerts and notifications
NinjaRMM
9.3
SOTI MobiControl

Management Tasks

NinjaRMM
8.0
SOTI MobiControl
Patch Management
NinjaRMM
7.3
SOTI MobiControl
Service configuration management
NinjaRMM
6.9
SOTI MobiControl
Software and hardware inventory
NinjaRMM
8.8
SOTI MobiControl
Policy-based automation
NinjaRMM
8.9
SOTI MobiControl

Reporting

NinjaRMM
6.2
SOTI MobiControl
Performance data reports
NinjaRMM
7.3
SOTI MobiControl
Customizable reporting
NinjaRMM
7.0
SOTI MobiControl
Data visualization
NinjaRMM
5.9
SOTI MobiControl
Risk analysis
NinjaRMM
4.6
SOTI MobiControl

Security

NinjaRMM
7.9
SOTI MobiControl
Data backup and recovery
NinjaRMM
6.8
SOTI MobiControl
Antivirus and malware management
NinjaRMM
8.1
SOTI MobiControl
Adinistraor access control
NinjaRMM
8.8
SOTI MobiControl

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

SOTI MobiControl

  • Flexibility.
  • Ease of configuration.
  • Admin simplicity.
Anonymous | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

SOTI MobiControl

  • Make it easier to load batch files and scripts
  • Have the ability to add full file installs for computers and other devices
  • Ability to have multiple people connected to a device
Ashley Babiarz | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

SOTI MobiControl

SOTI MobiControl 8.0
Based on 1 answer
I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).
Anonymous | TrustRadius Reviewer

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

SOTI MobiControl

SOTI MobiControl 6.0
Based on 1 answer
We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

SOTI MobiControl

Soti was always the go to for Windows Mobile. Nobody else came close.
Shawn Winters | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

SOTI MobiControl

  • Costly per device.
  • Capable solution.
  • Relatively limited configuration capabilities.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SOTI MobiControl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
SOTI MobiControl
7.1

Usability

NinjaRMM
8.0
SOTI MobiControl
8.0

Support Rating

NinjaRMM
9.4
SOTI MobiControl
6.0

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