What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
206 Ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Spiceworks Help Desk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
206 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands
BART HUNTER | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
Spiceworks Help Desk
Remote monitoring
NinjaRMM
9.6
Spiceworks Help Desk
Network device monitoring
NinjaRMM
5.2
Spiceworks Help Desk
Multiple Server Monitoring
NinjaRMM
8.9
Spiceworks Help Desk
Multi-device monitoring
NinjaRMM
8.5
Spiceworks Help Desk
Automated alerts and notifications
NinjaRMM
9.3
Spiceworks Help Desk

Management Tasks

NinjaRMM
8.0
Spiceworks Help Desk
Patch Management
NinjaRMM
7.3
Spiceworks Help Desk
Service configuration management
NinjaRMM
6.9
Spiceworks Help Desk
Software and hardware inventory
NinjaRMM
8.8
Spiceworks Help Desk
Policy-based automation
NinjaRMM
8.9
Spiceworks Help Desk

Reporting

NinjaRMM
6.2
Spiceworks Help Desk
Performance data reports
NinjaRMM
7.3
Spiceworks Help Desk
Customizable reporting
NinjaRMM
7.0
Spiceworks Help Desk
Data visualization
NinjaRMM
5.9
Spiceworks Help Desk
Risk analysis
NinjaRMM
4.6
Spiceworks Help Desk

Security

NinjaRMM
7.9
Spiceworks Help Desk
Data backup and recovery
NinjaRMM
6.8
Spiceworks Help Desk
Antivirus and malware management
NinjaRMM
8.1
Spiceworks Help Desk
Adinistraor access control
NinjaRMM
8.8
Spiceworks Help Desk

Incident and problem management

NinjaRMM
Spiceworks Help Desk
8.7
Organize and prioritize service tickets
NinjaRMM
Spiceworks Help Desk
8.8
Expert directory
NinjaRMM
Spiceworks Help Desk
8.3
Subscription-based notifications
NinjaRMM
Spiceworks Help Desk
8.4
ITSM collaboration and documentation
NinjaRMM
Spiceworks Help Desk
8.2
Ticket creation and submission
NinjaRMM
Spiceworks Help Desk
9.3
Ticket response
NinjaRMM
Spiceworks Help Desk
9.2

Self Help Community

NinjaRMM
Spiceworks Help Desk
8.7
External knowledge base
NinjaRMM
Spiceworks Help Desk
9.2
Internal knowledge base
NinjaRMM
Spiceworks Help Desk
8.3

Multi-Channel Help

NinjaRMM
Spiceworks Help Desk
8.5
Customer portal
NinjaRMM
Spiceworks Help Desk
8.9
IVR
NinjaRMM
Spiceworks Help Desk
9.0
Social integration
NinjaRMM
Spiceworks Help Desk
8.2
Email support
NinjaRMM
Spiceworks Help Desk
8.5
Help Desk CRM integration
NinjaRMM
Spiceworks Help Desk
8.0

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
Andrew Shannon | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

Spiceworks Help Desk

  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NinjaRMM

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 8.7
Based on 28 answers
There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free
Chris Johnson | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
1. Its free.2. Its easy to install.3. You can have it up and running in under 1-hour.4. You get dashboards that are easy to read so you know the state of your network.5. You can create your own reports and not just the ones already installed.6. Excellent tool for network administrators and security practitioners.7. Did I mention that its free?
BART HUNTER | TrustRadius Reviewer

Reliability and Availability

NinjaRMM

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager | TrustRadius Reviewer

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.6
Based on 47 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

NinjaRMM

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 12 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Spiceworks Help Desk

I've used a specialized home based Notes database system prior to Spiceworks. That system was a kludge and outgrew what it originally was supposed to be. We had to make things work in it. Spiceworks is a generic system that while basic allows you to track your issues. It's a good system to use for a small shop.
Andrew Murphy | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

Spiceworks Help Desk

  • Spcieworks has saved me time looking for certain machines that might be online—positive.
  • Spiceworks is free, so I am able to manage my inventory for no cost —positive.
  • I can quickly look up what computer a user is logged into when troubleshooting over the phone. This is priceless—positive.
Michael Timms | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spiceworks Help Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
Spiceworks Help Desk
8.7

Likelihood to Renew

NinjaRMM
Spiceworks Help Desk
8.7

Usability

NinjaRMM
8.0
Spiceworks Help Desk
10.0

Reliability and Availability

NinjaRMM
Spiceworks Help Desk
10.0

Performance

NinjaRMM
Spiceworks Help Desk
8.0

Support Rating

NinjaRMM
9.4
Spiceworks Help Desk
8.6

Implementation Rating

NinjaRMM
Spiceworks Help Desk
10.0

Scalability

NinjaRMM
Spiceworks Help Desk
10.0

Add comparison