What users are saying about
18 Ratings
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45 Ratings
18 Ratings
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Score 8 out of 100

SysAid

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45 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

SysAid

This tool is easy to configure from scratch, there is documentation of each of the characteristics and depending on the license acquired these characteristics can improve and in the same way they are not complex to implement. Additionally, if there is a need, SysAid offers support in several languages, in my case in Spanish at times where it is required, and allows cases to be escalated in the same way, I write in Spanish to make myself understood better and the advisor and/or SysAid Engineer attends my request in a very correct way.
Andres Espinosa | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
SysAid
Remote monitoring
NinjaRMM
9.6
SysAid
Network device monitoring
NinjaRMM
5.2
SysAid
Multiple Server Monitoring
NinjaRMM
8.9
SysAid
Multi-device monitoring
NinjaRMM
8.5
SysAid
Automated alerts and notifications
NinjaRMM
9.3
SysAid

Management Tasks

NinjaRMM
8.0
SysAid
Patch Management
NinjaRMM
7.3
SysAid
Service configuration management
NinjaRMM
6.9
SysAid
Software and hardware inventory
NinjaRMM
8.8
SysAid
Policy-based automation
NinjaRMM
8.9
SysAid

Reporting

NinjaRMM
6.2
SysAid
Performance data reports
NinjaRMM
7.3
SysAid
Customizable reporting
NinjaRMM
7.0
SysAid
Data visualization
NinjaRMM
5.9
SysAid
Risk analysis
NinjaRMM
4.6
SysAid

Security

NinjaRMM
7.9
SysAid
Data backup and recovery
NinjaRMM
6.8
SysAid
Antivirus and malware management
NinjaRMM
8.1
SysAid
Adinistraor access control
NinjaRMM
8.8
SysAid

Incident and problem management

NinjaRMM
SysAid
5.9
Organize and prioritize service tickets
NinjaRMM
SysAid
6.4
Expert directory
NinjaRMM
SysAid
7.0
Service restoration
NinjaRMM
SysAid
4.4
Self-service tools
NinjaRMM
SysAid
6.3
Subscription-based notifications
NinjaRMM
SysAid
8.0
ITSM collaboration and documentation
NinjaRMM
SysAid
6.2
ITSM reports and dashboards
NinjaRMM
SysAid
2.9

ITSM asset management

NinjaRMM
SysAid
7.0
Configuration mangement
NinjaRMM
SysAid
7.9
Asset management dashboard
NinjaRMM
SysAid
5.4
Policy and contract enforcement
NinjaRMM
SysAid
7.6

Change management

NinjaRMM
SysAid
7.3
Change requests repository
NinjaRMM
SysAid
7.3
Change calendar
NinjaRMM
SysAid
7.4
Service-level management
NinjaRMM
SysAid
7.1

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

SysAid

  • Customer support is always readily available and supportive in addition to account managers who work with side by side with us to get the best out of the application.
  • Always improving, allows me to customize the app to meet my needs and simplify and automate some processes freeing up valuable time for better resource management.
  • Application integration, SysAid is able to be integrated with other applications, SysAid itself has many functions like remote access, chat, asset management, automation.
Dave Joseph | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

SysAid

  • It is a very powerful system with lots of potential. However, it is also very complex and needs users to tune it or customize it before it can meet the organization's needs.
  • The company is based in Israel. Depending on the level of the issues, sometimes there could be a time gap between the email conversations caused by the time zone difference.
Tony Tan | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

SysAid

SysAid 8.6
Based on 3 answers
It definitely requires a lot of getting used to. The layout and UI is very technical. I could imagine IT people would get a grasp of it quickly, but regular end users not so much.
Anonymous | TrustRadius Reviewer

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

SysAid

SysAid 8.1
Based on 17 answers
I give them 9 because I think they still can improve this, and giving the 10, means they can relax because everything is OK. IT, including support, is dynamic, and I believe all vendors should always look at better ways of engaging their clients, even if it means establishing an expert group among users, where simple cases can be relayed to those groups to resolve, and of course with some form of incentives.
Corus Mabulwana | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

SysAid

SysAid is much easier to use and have proper tech support. We'd use "RT" but this one was free and no support included. RT also had a very small database so we had a few problems when the number of tickets started to grow.
Paulo Tracanas | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

SysAid

  • Sysaid has been able to reduce our resolution time from 3 days to 1 day.
  • It has allowed us to prioritize the more important issues and improve uptime from 98% to 99%.
  • It has improved the efficiency within the department by 25%.
Avinash Rambeharry | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SysAid

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

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