What users are saying about
18 Ratings
1 Ratings
18 Ratings
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Score 8.3 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

Uptrends

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
Lasha Jojua | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
Uptrends
8.0
Remote monitoring
NinjaRMM
9.6
Uptrends
10.0
Network device monitoring
NinjaRMM
5.2
Uptrends
7.0
Multiple Server Monitoring
NinjaRMM
8.9
Uptrends
7.0
Multi-device monitoring
NinjaRMM
8.5
Uptrends
6.0
Automated alerts and notifications
NinjaRMM
9.3
Uptrends
10.0

Management Tasks

NinjaRMM
8.0
Uptrends
Patch Management
NinjaRMM
7.3
Uptrends
Service configuration management
NinjaRMM
6.9
Uptrends
Software and hardware inventory
NinjaRMM
8.8
Uptrends
Policy-based automation
NinjaRMM
8.9
Uptrends

Reporting

NinjaRMM
6.2
Uptrends
6.3
Performance data reports
NinjaRMM
7.3
Uptrends
7.0
Customizable reporting
NinjaRMM
7.0
Uptrends
6.0
Data visualization
NinjaRMM
5.9
Uptrends
6.0
Risk analysis
NinjaRMM
4.6
Uptrends

Security

NinjaRMM
7.9
Uptrends
Data backup and recovery
NinjaRMM
6.8
Uptrends
Antivirus and malware management
NinjaRMM
8.1
Uptrends
Adinistraor access control
NinjaRMM
8.8
Uptrends

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

Uptrends

  • Detailed alerts in case a check fails with error codes.
  • Worldwide checkpoint
Lasha Jojua | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

Uptrends

  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Lasha Jojua | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Uptrends

No score
No answers yet
No answers on this topic

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Uptrends

Uptrends 7.0
Based on 1 answer
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
Lasha Jojua | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Uptrends

The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
Lasha Jojua | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

Uptrends

  • 1st getting info about issues
  • Automated escalation helps to save time and avoid human kind mistakes.
Lasha Jojua | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Uptrends

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NinjaRMM
8.1
Uptrends
8.0

Usability

NinjaRMM
8.0
Uptrends

Support Rating

NinjaRMM
9.4
Uptrends
7.0

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