What users are saying about
18 Ratings
18 Ratings
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Score 8 out of 100
47 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

Ipswitch WhatsUp Gold

It's best suited for large/multinational organisations with complex networks with limited qualified personnel across every location. However, I wouldn't recommend it for a small organisation with a very simple network architecture.
Victor Adebayo | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NinjaRMM
8.3
Ipswitch WhatsUp Gold
Remote monitoring
NinjaRMM
9.6
Ipswitch WhatsUp Gold
Network device monitoring
NinjaRMM
5.2
Ipswitch WhatsUp Gold
Multiple Server Monitoring
NinjaRMM
8.9
Ipswitch WhatsUp Gold
Multi-device monitoring
NinjaRMM
8.5
Ipswitch WhatsUp Gold
Automated alerts and notifications
NinjaRMM
9.3
Ipswitch WhatsUp Gold

Management Tasks

NinjaRMM
8.0
Ipswitch WhatsUp Gold
Patch Management
NinjaRMM
7.3
Ipswitch WhatsUp Gold
Service configuration management
NinjaRMM
6.9
Ipswitch WhatsUp Gold
Software and hardware inventory
NinjaRMM
8.8
Ipswitch WhatsUp Gold
Policy-based automation
NinjaRMM
8.9
Ipswitch WhatsUp Gold

Reporting

NinjaRMM
6.2
Ipswitch WhatsUp Gold
Performance data reports
NinjaRMM
7.3
Ipswitch WhatsUp Gold
Customizable reporting
NinjaRMM
7.0
Ipswitch WhatsUp Gold
Data visualization
NinjaRMM
5.9
Ipswitch WhatsUp Gold
Risk analysis
NinjaRMM
4.6
Ipswitch WhatsUp Gold

Security

NinjaRMM
7.9
Ipswitch WhatsUp Gold
Data backup and recovery
NinjaRMM
6.8
Ipswitch WhatsUp Gold
Antivirus and malware management
NinjaRMM
8.1
Ipswitch WhatsUp Gold
Adinistraor access control
NinjaRMM
8.8
Ipswitch WhatsUp Gold

Network Performance Monitoring

NinjaRMM
Ipswitch WhatsUp Gold
6.7
Automated network device discovery
NinjaRMM
Ipswitch WhatsUp Gold
8.0
Network monitoring
NinjaRMM
Ipswitch WhatsUp Gold
7.7
Alerts
NinjaRMM
Ipswitch WhatsUp Gold
8.9
Network capacity planning
NinjaRMM
Ipswitch WhatsUp Gold
4.7
Packet capture analysis
NinjaRMM
Ipswitch WhatsUp Gold
5.1
Network mapping
NinjaRMM
Ipswitch WhatsUp Gold
6.3
Customizable reports
NinjaRMM
Ipswitch WhatsUp Gold
6.3
Wireless infrastructure monitoring
NinjaRMM
Ipswitch WhatsUp Gold
4.5
Hardware health monitoring
NinjaRMM
Ipswitch WhatsUp Gold
8.6

Pros

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
Jamie Elliott | TrustRadius Reviewer

Cons

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Sales staff can be a bit pushy in terms of selling more product than you need. This is not unique to What's Up but it can be a bit unwelcome once you have already purchased the product.
  • Updates could be a little easier but overall not too bad. Once or twice we have had to start over with a new server when upgrading to a major numbered revision.
  • IIS site can be a bit slow at times. This could just be our setup but I have noticed that it can be slow to respond during high traffic times. It does always respond and work properly but the wait time to move from screen to screen could be lower.
John Glenn | TrustRadius Reviewer

Usability

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Support Rating

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

Ipswitch WhatsUp Gold 5.4
Based on 2 answers
Not too much to support as it doesn't do that much.
Reggie Pauling | TrustRadius Reviewer

Alternatives Considered

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Ipswitch WhatsUp Gold

For the sake of simplicity, WhatsUp Gold is better. It is cheaper and more cost-effective for what we need. I am sure it will scale up easily in the future if that growth comes.
Michael Singh | TrustRadius Reviewer

Return on Investment

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Ability to maintain network equipment inventory and health reports.
  • Inability to make the backups of the device using scripting or configurations of network devices.
  • Less graphical representation of circuit or network traffic.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ipswitch WhatsUp Gold

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

NinjaRMM
7.6
Ipswitch WhatsUp Gold
5.7

Usability

NinjaRMM
8.0
Ipswitch WhatsUp Gold

Support Rating

NinjaRMM
9.4
Ipswitch WhatsUp Gold
5.4

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