What users are saying about
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Top Rated
291 Ratings

Nintex Process Platform

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Top Rated
291 Ratings
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Score 8.2 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Nintex Process Platform

It allows for [the] quick creation of forms to collect data/information.If you need to collect lots of data and do analysis it can be difficult as errors will happen and there is not debugger. However, the forms themselves can be very complicated and put together quickly as long as you step through them carefully.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  1. Allocation of work within team
  2. Set priority for task
  3. Tracking of task
  4. Monitoring of SLA is best
Less appropriate if replying via ServiceNow App Engine on tickets, needs to be more user friendly, sometimes it takes time to integrate the status of the tickets.
Puneet Pandey | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Nintex Process Platform
6.9
ServiceNow App Engine
Dashboards
Nintex Process Platform
6.8
ServiceNow App Engine
Standard reports
Nintex Process Platform
7.0
ServiceNow App Engine
Custom reports
Nintex Process Platform
7.0
ServiceNow App Engine

Process Engine

Nintex Process Platform
7.3
ServiceNow App Engine
Process designer
Nintex Process Platform
8.3
ServiceNow App Engine
Process simulation
Nintex Process Platform
6.9
ServiceNow App Engine
Business rules engine
Nintex Process Platform
7.5
ServiceNow App Engine
SOA support
Nintex Process Platform
7.4
ServiceNow App Engine
Process player
Nintex Process Platform
6.6
ServiceNow App Engine
Support for modeling languages
Nintex Process Platform
5.5
ServiceNow App Engine
Form builder
Nintex Process Platform
8.4
ServiceNow App Engine
Model execution
Nintex Process Platform
7.7
ServiceNow App Engine

Collaboration

Nintex Process Platform
8.7
ServiceNow App Engine
Social collaboration tools
Nintex Process Platform
8.7
ServiceNow App Engine

Content Management Capabilties

Nintex Process Platform
8.3
ServiceNow App Engine
Content management
Nintex Process Platform
8.3
ServiceNow App Engine

Pros

Nintex Process Platform

  • Nintex Platform allows you to easily turn a SharePoint list into a dynamic and robust form that is attractive and end user friendly.
  • Nintex Platform is entirely web based and requires absolutely no additional software but is feature rich.
  • Nintex Platform has a large user community who will answer questions.
  • Nintex installs directly on top of SharePoint instead of requiring an additional server.
  • Nintex integrates with SharePoint seamlessly.
Randy Angelin | TrustRadius Reviewer

ServiceNow App Engine

  • Integration with Outlook
  • Integration with ERP
  • Followup function
  • SLA tracker
  • Load tracker
  • Filtering of load
Puneet Pandey | TrustRadius Reviewer

Cons

Nintex Process Platform

  • Confusion can occur between site collection and local site workflows, UDAs, and settings. Would be nice to have a clearer indication of where you need to go to make certain types of changes.
  • Licensing configuration for the product and management of its many services can be hard for some owners. Issues sometimes arise simply because one outlier Nintex service decided to stop working and it isn't completely obvious during troubleshooting.
  • Database logging for every workflow action (turned on by default) can quickly fill up limited space an organization may have. Ensure you have the proper infrastructure to handle the load.
  • Limits and confusions in how licensing works can lead to a lot of excess to get what you need. Would be nicer to have the older licensing options returned.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  • Sometimes attachments do not get linked with the tickets
  • Sometimes updating ticket state causes an issue
  • Requires stable internet connection to work smoothly
Puneet Pandey | TrustRadius Reviewer

Likelihood to Renew

Nintex Process Platform

Nintex Process Platform 7.9
Based on 21 answers
We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows.Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.
Guy De Backer | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Usability

Nintex Process Platform

Nintex Process Platform 8.2
Based on 13 answers
Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.
Chris Carpenter | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Reliability and Availability

Nintex Process Platform

Nintex Process Platform 8.6
Based on 13 answers
The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Performance

Nintex Process Platform

Nintex Process Platform 8.5
Based on 9 answers
Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.
Shivani Pandey | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Support Rating

Nintex Process Platform

Nintex Process Platform 7.6
Based on 26 answers
The Tier 1 support is horrible. It wasn't always this way. Previously their support was great, but lately when submitting support tickets they get lost, I have to ask for status updates and engage with the VP of support to get results.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

In-Person Training

Nintex Process Platform

Nintex Process Platform 7.0
Based on 1 answer
The trainer addressed the smallest queries in a friendly and timely manner;He walked us through all the necessary products we were using
Shivani Pandey | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Online Training

Nintex Process Platform

Nintex Process Platform 8.9
Based on 3 answers
I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.
Trish Ohland | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Implementation Rating

Nintex Process Platform

Nintex Process Platform 8.0
Based on 19 answers
test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex
Scooter D Nelson | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Alternatives Considered

Nintex Process Platform

Microsoft's SharePoint 2013 workflow has a number of shortcomings that Nintex Workflow just deals with effortlessly. The Nintex tools seem to be built by people who understand how [to] process stuff is done properly, whereas the MS tools are comprehensive but seem to be written by & for programmers. For 365, PowerApps seem to be taking over the world, and not having PowerApps on your CV is a problem.
Simon Ansell | TrustRadius Reviewer

ServiceNow App Engine

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
Puneet Pandey | TrustRadius Reviewer

Scalability

Nintex Process Platform

Nintex Process Platform 9.1
Based on 4 answers
This product works well as you scale business processes but there is a point where things become too complex. Administratively it scales fine, number of users is no problem, and since Nintex relies on the build in SharePoint workflow manager, it falls under the same scalability perimeters. Business Process complexity is the limiter for scalability within Nintex.
Matthew Greene | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Return on Investment

Nintex Process Platform

  • With our diverse organization, being able to establish consistency is key and we can do this by creating a standardized form, process, and workflow with automation. So the process is easier and all of our people are doing it the same way. That is a game changer.
  • The licensing is a little hard to follow and can make the product unaffordable.
  • The approach of Nintex hosting the solution makes Nintex design their product for maximum usage. They have to make sure they can have their product embedded in a number of different systems; so, they use industry standard protocols and development.
Matt Varney | TrustRadius Reviewer

ServiceNow App Engine

  • Ease of doing work
  • Ease of monitoring work/task status
  • Monitoring SLA and TAT
  • Time saver
Puneet Pandey | TrustRadius Reviewer

Pricing Details

Nintex Process Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nintex Process Platform Editions & Modules

Edition
Nintex Workflow Standard$875.001
Nintex Workflow Enterprise (includes RPA)$1,375.001
  1. per month
Additional Pricing Details

ServiceNow App Engine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow App Engine Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nintex Process Platform
8.2
ServiceNow App Engine
9.0

Likelihood to Renew

Nintex Process Platform
7.9
ServiceNow App Engine

Usability

Nintex Process Platform
8.2
ServiceNow App Engine

Reliability and Availability

Nintex Process Platform
8.6
ServiceNow App Engine

Performance

Nintex Process Platform
8.5
ServiceNow App Engine

Support Rating

Nintex Process Platform
7.6
ServiceNow App Engine

In-Person Training

Nintex Process Platform
7.0
ServiceNow App Engine

Online Training

Nintex Process Platform
8.9
ServiceNow App Engine

Implementation Rating

Nintex Process Platform
8.0
ServiceNow App Engine

Scalability

Nintex Process Platform
9.1
ServiceNow App Engine

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