Nintex Process Platform vs ServiceNow App Engine | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 291 reviews and ratings

Score 8 out of 10

Based on 3 reviews and ratings

Feature Rating Comparison

Nintex Process Platform

ServiceNow App Engine

Dashboards

Standard reports

Custom reports

Nintex Process Platform

ServiceNow App Engine

Process designer

Process simulation

Business rules engine

SOA support

Process player

Support for modeling languages

Form builder

Model execution

Nintex Process Platform

ServiceNow App Engine

Social collaboration tools

Nintex Process Platform

ServiceNow App Engine

Content management

Pros

Nintex Platform allows you to easily turn a SharePoint list into a dynamic and robust form that is attractive and end user friendly.
Nintex Platform is entirely web based and requires absolutely no additional software but is feature rich.
Nintex Platform has a large user community who will answer questions.
Nintex installs directly on top of SharePoint instead of requiring an additional server.
Nintex integrates with SharePoint seamlessly.

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Software Engineer

McKee Foods CorporationFood Production, 5001-10,000 employees

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Integration with Outlook
Integration with ERP
Followup function
SLA tracker
Load tracker
Filtering of load

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Procurement Specialist

SoftwareONEInformation Technology & Services, 5001-10,000 employees

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Cons

Confusion can occur between site collection and local site workflows, UDAs, and settings. Would be nice to have a clearer indication of where you need to go to make certain types of changes.
Licensing configuration for the product and management of its many services can be hard for some owners. Issues sometimes arise simply because one outlier Nintex service decided to stop working and it isn't completely obvious during troubleshooting.
Database logging for every workflow action (turned on by default) can quickly fill up limited space an organization may have. Ensure you have the proper infrastructure to handle the load.
Limits and confusions in how licensing works can lead to a lot of excess to get what you need. Would be nicer to have the older licensing options returned.

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Verified User

Director in Information Technology

Information Technology & Services Company, 1-10 employees

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Sometimes attachments do not get linked with the tickets
Sometimes updating ticket state causes an issue
Requires stable internet connection to work smoothly

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Procurement Specialist

SoftwareONEInformation Technology & Services, 5001-10,000 employees

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Likelihood to Renew

Nintex Process Platform 7.9

Based on 21 answers

We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows.Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.

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IT application engineer

NikogroupElectrical/Electronic Manufacturing, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

Nintex Process Platform 8.2

Based on 13 answers

Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.

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Chris Carpenter

Staff Project Manager, Awesomizer, Fixer, Maker, Collaboration Enabler

Beckman Coulter, IncBiotechnology, 10,001+ employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Nintex Process Platform 8.6

Based on 13 answers

The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.

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Verified User

Supervisor in Customer Service

Insurance Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Performance

Nintex Process Platform 8.5

Based on 9 answers

Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.

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Manager

Microexcel IncHuman Resources, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

Nintex Process Platform 7.6

Based on 26 answers

The Tier 1 support is horrible. It wasn't always this way. Previously their support was great, but lately when submitting support tickets they get lost, I have to ask for status updates and engage with the VP of support to get results.

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Verified User

Analyst in Information Technology

1001-5000 employees

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No score

No answers yet

No answers on this topic

In-Person Training

Nintex Process Platform 7.0

Based on 1 answer

The trainer addressed the smallest queries in a friendly and timely manner;He walked us through all the necessary products we were using

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Manager

Microexcel IncHuman Resources, 201-500 employees

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No score

No answers yet

No answers on this topic

Online Training

Nintex Process Platform 8.9

Based on 3 answers

I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.

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Sr. Web Developer

MWAInsurance, 201-500 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Nintex Process Platform 8.0

Based on 19 answers

test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex

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Scooter D Nelson

First Delivery Supervisor

ConocoPhillipsOil & Energy, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Microsoft's SharePoint 2013 workflow has a number of shortcomings that Nintex Workflow just deals with effortlessly. The Nintex tools seem to be built by people who understand how [to] process stuff is done properly, whereas the MS tools are comprehensive but seem to be written by & for programmers. For 365, PowerApps seem to be taking over the world, and not having PowerApps on your CV is a problem.

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BA/PM

AUT UniversityEducation Management, 1001-5000 employees

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ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

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Procurement Specialist

SoftwareONEInformation Technology & Services, 5001-10,000 employees

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Scalability

Nintex Process Platform 9.1

Based on 4 answers

This product works well as you scale business processes but there is a point where things become too complex. Administratively it scales fine, number of users is no problem, and since Nintex relies on the build in SharePoint workflow manager, it falls under the same scalability perimeters. Business Process complexity is the limiter for scalability within Nintex.

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Sharepoint Consultant

Kiefer Consulting, Inc.Information Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Return on Investment

With our diverse organization, being able to establish consistency is key and we can do this by creating a standardized form, process, and workflow with automation. So the process is easier and all of our people are doing it the same way. That is a game changer.
The licensing is a little hard to follow and can make the product unaffordable.
The approach of Nintex hosting the solution makes Nintex design their product for maximum usage. They have to make sure they can have their product embedded in a number of different systems; so, they use industry standard protocols and development.

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Enterprise System Administrator

KCTCSHigher Education, 5001-10,000 employees

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Ease of doing work
Ease of monitoring work/task status
Monitoring SLA and TAT
Time saver

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Procurement Specialist

SoftwareONEInformation Technology & Services, 5001-10,000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nintex Process Platform Editions & Modules

Edition

Nintex Workflow Standard	$875.00¹
Nintex Workflow Enterprise (includes RPA)	$1,375.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ServiceNow App Engine Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

Nintex Process Platform

ServiceNow App Engine

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