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Top Rated
300 Ratings

Nintex Process Platform

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Top Rated
300 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Nintex Process Platform

Nintex Forms is great for digitizing existing paper and Excel based forms, and in general for creating a user-friendly interface for all kinds of digital data submissions. By linking the form to a shared database such as a SharePoint list, the data is processed immediately and can be picked up right away for reporting, notifications, etc. Nintex Workflow is well suited for automating and digitizing both simple and complex business processes. It is a more intuitive and powerful tool than similar products of their competitors.I wouldn’t bother creating forms and workflows for the most simple use cases such as submitting a few data points and triggering notifications. The built-in O365 features will do the job just fine.
Daniel Smid | TrustRadius Reviewer

ServiceNow IT Business Management

We don't need to worry about the backend infrastructure because it is a SaaS application and it is very easy to customize the business models and processes. Good option of adding products like software assets management, service management, HR management etc. An immediate tool to assign and monitor the work in progress of tasks, incidents, normal requests, and changes.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Nintex Process Platform
6.8
ServiceNow IT Business Management
Dashboards
Nintex Process Platform
6.7
ServiceNow IT Business Management
Standard reports
Nintex Process Platform
6.9
ServiceNow IT Business Management
Custom reports
Nintex Process Platform
6.9
ServiceNow IT Business Management

Process Engine

Nintex Process Platform
7.5
ServiceNow IT Business Management
Process designer
Nintex Process Platform
8.4
ServiceNow IT Business Management
Process simulation
Nintex Process Platform
8.0
ServiceNow IT Business Management
Business rules engine
Nintex Process Platform
7.5
ServiceNow IT Business Management
SOA support
Nintex Process Platform
7.3
ServiceNow IT Business Management
Process player
Nintex Process Platform
7.2
ServiceNow IT Business Management
Support for modeling languages
Nintex Process Platform
5.5
ServiceNow IT Business Management
Form builder
Nintex Process Platform
8.4
ServiceNow IT Business Management
Model execution
Nintex Process Platform
7.8
ServiceNow IT Business Management

Collaboration

Nintex Process Platform
7.3
ServiceNow IT Business Management
Social collaboration tools
Nintex Process Platform
7.3
ServiceNow IT Business Management

Content Management Capabilties

Nintex Process Platform
7.3
ServiceNow IT Business Management
Content management
Nintex Process Platform
7.3
ServiceNow IT Business Management

Pros

Nintex Process Platform

  • Nintex Platform allows you to easily turn a SharePoint list into a dynamic and robust form that is attractive and end user friendly.
  • Nintex Platform is entirely web based and requires absolutely no additional software but is feature rich.
  • Nintex Platform has a large user community who will answer questions.
  • Nintex installs directly on top of SharePoint instead of requiring an additional server.
  • Nintex integrates with SharePoint seamlessly.
Randy Angelin | TrustRadius Reviewer

ServiceNow IT Business Management

  • Creating Requests
  • Knowledge base article
  • Hassle free UI
Anonymous | TrustRadius Reviewer

Cons

Nintex Process Platform

  • Confusion can occur between site collection and local site workflows, UDAs, and settings. Would be nice to have a clearer indication of where you need to go to make certain types of changes.
  • Licensing configuration for the product and management of its many services can be hard for some owners. Issues sometimes arise simply because one outlier Nintex service decided to stop working and it isn't completely obvious during troubleshooting.
  • Database logging for every workflow action (turned on by default) can quickly fill up limited space an organization may have. Ensure you have the proper infrastructure to handle the load.
  • Limits and confusions in how licensing works can lead to a lot of excess to get what you need. Would be nicer to have the older licensing options returned.
Anonymous | TrustRadius Reviewer

ServiceNow IT Business Management

  • New UI is bad. Transition is not liked by users
  • Notifications can be improved. The mail notifications are little off
  • Category changes are not supposed to be hard
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nintex Process Platform

Nintex Process Platform 7.7
Based on 22 answers
We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows.Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.
Guy De Backer | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Usability

Nintex Process Platform

Nintex Process Platform 8.2
Based on 13 answers
Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.
Chris Carpenter | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Reliability and Availability

Nintex Process Platform

Nintex Process Platform 8.6
Based on 13 answers
The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.
Anonymous | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Performance

Nintex Process Platform

Nintex Process Platform 8.7
Based on 9 answers
Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.
Shivani Pandey | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Support Rating

Nintex Process Platform

Nintex Process Platform 7.8
Based on 26 answers
The Tier 1 support is horrible. It wasn't always this way. Previously their support was great, but lately when submitting support tickets they get lost, I have to ask for status updates and engage with the VP of support to get results.
Anonymous | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

In-Person Training

Nintex Process Platform

Nintex Process Platform 7.0
Based on 1 answer
The trainer addressed the smallest queries in a friendly and timely manner;He walked us through all the necessary products we were using
Shivani Pandey | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Online Training

Nintex Process Platform

Nintex Process Platform 8.9
Based on 3 answers
I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.
Trish Ohland | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Implementation Rating

Nintex Process Platform

Nintex Process Platform 8.3
Based on 19 answers
test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex
Scooter D Nelson | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Nintex Process Platform

I used SharePoint Designer and Microsoft Visual Studio. We are testing also Microsoft Office 365 Power Automate and Power Apps which are in a competition to the Nintex Workflow Cloud. K2 was not tested but in the focus, at the end the pricing was to expensive for small/mid size companies.
Anonymous | TrustRadius Reviewer

ServiceNow IT Business Management

It has already defined standard templates which can be used directly, thus saving time and effort. User interface is simple, easy to navigate, and highly customizable. Whenever the incident, change request has been created or modified, an automated mail is generated, so no continuous monitoring of tickets is required and which indicates that it is easy to integrate ServiceNow IT Business Management with third-party tools.
Anonymous | TrustRadius Reviewer

Scalability

Nintex Process Platform

Nintex Process Platform 9.3
Based on 4 answers
This product works well as you scale business processes but there is a point where things become too complex. Administratively it scales fine, number of users is no problem, and since Nintex relies on the build in SharePoint workflow manager, it falls under the same scalability perimeters. Business Process complexity is the limiter for scalability within Nintex.
Matthew Greene | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Return on Investment

Nintex Process Platform

  • With our diverse organization, being able to establish consistency is key and we can do this by creating a standardized form, process, and workflow with automation. So the process is easier and all of our people are doing it the same way. That is a game changer.
  • The licensing is a little hard to follow and can make the product unaffordable.
  • The approach of Nintex hosting the solution makes Nintex design their product for maximum usage. They have to make sure they can have their product embedded in a number of different systems; so, they use industry standard protocols and development.
Matt Varney | TrustRadius Reviewer

ServiceNow IT Business Management

  • Best ITSM tool
  • Clean UI
  • Deployment is easy
Anonymous | TrustRadius Reviewer

Pricing Details

Nintex Process Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nintex Process Platform Editions & Modules

Edition
Nintex Workflow Standard$875.001
Nintex Workflow Enterprise (includes RPA)$1,375.001
  1. per month
Additional Pricing Details

ServiceNow IT Business Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Business Management Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nintex Process Platform
8.2
ServiceNow IT Business Management
8.5

Likelihood to Renew

Nintex Process Platform
7.7
ServiceNow IT Business Management

Usability

Nintex Process Platform
8.2
ServiceNow IT Business Management

Reliability and Availability

Nintex Process Platform
8.6
ServiceNow IT Business Management

Performance

Nintex Process Platform
8.7
ServiceNow IT Business Management

Support Rating

Nintex Process Platform
7.8
ServiceNow IT Business Management

In-Person Training

Nintex Process Platform
7.0
ServiceNow IT Business Management

Online Training

Nintex Process Platform
8.9
ServiceNow IT Business Management

Implementation Rating

Nintex Process Platform
8.3
ServiceNow IT Business Management

Scalability

Nintex Process Platform
9.3
ServiceNow IT Business Management

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