Nintex Process Platform vs ServiceNow IT Service Management

• Nintex workflows provide a robust interface that's not only intuitive but easy to learn with little to no coding experience.
• Nintex forms are particularly powerful and provide a great alternative to InfoPath forms which is being deprecated.
• Upgrading between versions of Nintex is easy to do with their nwadmin tool and robust documentation provided on their support portal.
• The user adoption rate of their products is extremely high and doesn't require a selling point or an explanation of benefits in converting their existing workflows and forms.

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• Web based GUI where we can have drag and drop feature enabled for handling the items
• Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
• Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure

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• Forms: Some functionality about validation, or buttons need to be implemented using JAVASCRIPT. It would be welcomed to include more functions in this area.
• Forms: The parent-child relationship is another area to improve. Repeating sections don't have the required performance to make a strong relationship between two or more tables (Sharepoint lists).
• Workflow: Using an on-premise environment, there is not a good system to manage workflows: versions, insights, purge, etc.

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• It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
• The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
• The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!

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• Nintex has an ROI report that analysis all workflows in your environment and time spent on developing the workflows . We have paid off our investment in the first 12 months according to this report.
• Once you have implemented it, you should probably have more than one person or have plans in place to get more people because the requests will start streaming in.

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• ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
• It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
• A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.

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