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Top Rated
351 Ratings

Nintex Process Platform

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Top Rated
351 Ratings
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Score 8.6 out of 100
437 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Reporting & Analytics

    7.4

    Nintex Process Platform

    74%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Nintex Process Platform ranks higher in 3/3 features

    Dashboards

    7.3
    73%
    113 Ratings
    N/A
    0 Ratings

    Standard reports

    7.4
    74%
    120 Ratings
    N/A
    0 Ratings

    Custom reports

    7.4
    74%
    108 Ratings
    N/A
    0 Ratings

    Process Engine

    7.6

    Nintex Process Platform

    76%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Nintex Process Platform ranks higher in 8/8 features

    Process designer

    8.5
    85%
    161 Ratings
    N/A
    0 Ratings

    Process simulation

    8.2
    82%
    12 Ratings
    N/A
    0 Ratings

    Business rules engine

    7.6
    76%
    144 Ratings
    N/A
    0 Ratings

    SOA support

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Process player

    7.3
    73%
    9 Ratings
    N/A
    0 Ratings

    Support for modeling languages

    5.5
    55%
    5 Ratings
    N/A
    0 Ratings

    Form builder

    8.5
    85%
    163 Ratings
    N/A
    0 Ratings

    Model execution

    7.9
    79%
    133 Ratings
    N/A
    0 Ratings

    Collaboration

    7.3

    Nintex Process Platform

    73%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Nintex Process Platform ranks higher in 1/1 features

    Social collaboration tools

    7.3
    73%
    8 Ratings
    N/A
    0 Ratings

    Content Management Capabilties

    7.3

    Nintex Process Platform

    73%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Nintex Process Platform ranks higher in 1/1 features

    Content management

    7.3
    73%
    11 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Nintex Process Platform

    Feature Set Not Supported
    N/A
    8.1

    ServiceNow IT Service Management

    81%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.9
    89%
    67 Ratings

    Expert directory

    N/A
    0 Ratings
    7.9
    79%
    51 Ratings

    Service restoration

    N/A
    0 Ratings
    7.8
    78%
    56 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.6
    76%
    65 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.4
    74%
    63 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.4
    84%
    60 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.3
    83%
    62 Ratings

    ITSM asset management

    Nintex Process Platform

    Feature Set Not Supported
    N/A
    7.8

    ServiceNow IT Service Management

    78%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    7.7
    77%
    60 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.0
    80%
    59 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    7.7
    77%
    53 Ratings

    Change management

    Nintex Process Platform

    Feature Set Not Supported
    N/A
    8.1

    ServiceNow IT Service Management

    81%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.2
    82%
    61 Ratings

    Change calendar

    N/A
    0 Ratings
    7.8
    78%
    55 Ratings

    Service-level management

    N/A
    0 Ratings
    8.2
    82%
    57 Ratings

    Attribute Ratings

    • Nintex Process Platform is rated higher in 4 areas: Usability, Performance, Support Rating, Online Training
    • ServiceNow IT Service Management is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Availability, Implementation Rating, Product Scalability

    Likelihood to Recommend

    8.5

    Nintex Process Platform

    85%
    200 Ratings
    8.7

    ServiceNow IT Service Management

    87%
    79 Ratings

    Likelihood to Renew

    7.1

    Nintex Process Platform

    71%
    21 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    8.1

    Nintex Process Platform

    81%
    13 Ratings
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    8.8

    Nintex Process Platform

    88%
    11 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    9.3

    Nintex Process Platform

    93%
    7 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    7.9

    Nintex Process Platform

    79%
    24 Ratings
    7.5

    ServiceNow IT Service Management

    75%
    40 Ratings

    In-Person Training

    7.0

    Nintex Process Platform

    70%
    1 Rating

    ServiceNow IT Service Management

    N/A
    0 Ratings

    Online Training

    8.9

    Nintex Process Platform

    89%
    2 Ratings
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    8.4

    Nintex Process Platform

    84%
    17 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Product Scalability

    9.7

    Nintex Process Platform

    97%
    3 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Likelihood to Recommend

    Nintex Process Platform

    UI is generally excellent. We can incorporate outsider apparatuses like 365. As I mentioned before it's solid with robotizing and enhancing business cycles and work processes. All manual and tedious work processes are wiped out thus no requirement for a human hand. It might be a handful if you have it in your inventory.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Anonymous | TrustRadius Reviewer

    Pros

    Nintex Process Platform

    • Process mapping and designing of models, which perfectly issues an outline for swift actions.
    • Constant issuance of standard report, a formal way that improves the processes that enhance fruitful operations.
    • Automation of several actions, more so those with routine requirements and daily commitments.
    Joel Elliot | TrustRadius Reviewer

    ServiceNow IT Service Management

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
    Dr Gardiner Jones | TrustRadius Reviewer

    Cons

    Nintex Process Platform

    • Nintex Process Platform is an overwhelming platform for staff unfamiliar with IT, for this reason only the IT team is in charge of using this tool.
    • Cloud costs can be very high.
    • Better training for users unfamiliar with IT can go a long way toward expanding the use of Nintex Process Platform.
    Rachael Clarinda Donald Wilson | TrustRadius Reviewer

    ServiceNow IT Service Management

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Nintex Process Platform

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Nintex Process Platform Editions & Modules

    Additional Pricing Details

    ServiceNow IT Service Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per year

    ServiceNow IT Service Management Editions & Modules

    Edition
    Starting Price$10,000.001
    1. per year
    Additional Pricing Details

    Likelihood to Renew

    Nintex Process Platform

    Nintex Process Platform 7.1
    Based on 21 answers
    We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows. Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.
    Guy De Backer | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 12 answers
    To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
    Anonymous | TrustRadius Reviewer

    Usability

    Nintex Process Platform

    Nintex Process Platform 8.1
    Based on 13 answers
    Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.
    Chris Carpenter | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 6.4
    Based on 11 answers
    The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
    Max Lewenhaupt | TrustRadius Reviewer

    Reliability and Availability

    Nintex Process Platform

    Nintex Process Platform 8.8
    Based on 11 answers
    The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 2 answers
    We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
    Michael Sypes | TrustRadius Reviewer

    Performance

    Nintex Process Platform

    Nintex Process Platform 9.3
    Based on 7 answers
    Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.
    Shivani Pandey | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 9.0
    Based on 2 answers
    For a massive system, page loads are reasonably quick, including searches.
    Michael Sypes | TrustRadius Reviewer

    Support Rating

    Nintex Process Platform

    Nintex Process Platform 7.9
    Based on 24 answers
    The Tier 1 support is horrible. It wasn't always this way. Previously their support was great, but lately when submitting support tickets they get lost, I have to ask for status updates and engage with the VP of support to get results.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 7.5
    Based on 40 answers
    I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Nintex Process Platform

    Nintex Process Platform 7.0
    Based on 1 answer
    The trainer addressed the smallest queries in a friendly and timely manner;He walked us through all the necessary products we were using
    Shivani Pandey | TrustRadius Reviewer

    ServiceNow IT Service Management

    No score
    No answers yet
    No answers on this topic

    Online Training

    Nintex Process Platform

    Nintex Process Platform 8.9
    Based on 2 answers
    I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.
    Trish Ohland | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 1.0
    Based on 1 answer
    To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Nintex Process Platform

    Nintex Process Platform 8.4
    Based on 17 answers
    test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex
    Scooter D Nelson | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 6 answers
    Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
    Randall Hodgins | TrustRadius Reviewer

    Alternatives Considered

    Nintex Process Platform

    Basically, the whole Nintex platform is a very mature platform with lots of features compared to other products such as Kissflow. It works by allowing your organisation to use their imagination and plan approach to the workflow using an analysing tool that can then be shared across different customer groups for their feedback. It also helps to build relevant workflows by the use of automation through forms, and improvise these processes through a better reporting and analytics suite.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
    Jessica Rich | TrustRadius Reviewer

    Scalability

    Nintex Process Platform

    Nintex Process Platform 9.7
    Based on 3 answers
    The scalability is really bottlenecked by the imagination of the user. I was able to make processes for my own personal usage, making my daily tasks easier. I was also able to make processes that affected hundreds of employees, making large standardization and efficiency gains. So either way, the system is used the same way, and I was the limiting factor.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 1 answer
    ServiceNow works as an enterprise solution.
    Michael Sypes | TrustRadius Reviewer

    Return on Investment

    Nintex Process Platform

    • Nintex has saved the department many hours of work by allowing us to use simple forms and workflows and taking us away from spreadsheets and outdated databases.
    • Our audits used to take hours and our last audit took only 30 minutes, thanks to the tracking abilities we now have using Nintex forms.
    • Once I learned the best practices for setting up the processes, I was able to create forms & workflows that other people could update going forward so changes happen easily as things occur. An administrator is not needed, after going live.
    Debbie Watson | TrustRadius Reviewer

    ServiceNow IT Service Management

    • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
    • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
    • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
    Anonymous | TrustRadius Reviewer

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