Nintex Process Platform vs. ServiceNow IT Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nintex Process Platform
Score 8.5 out of 10
N/A
Nintex offers a platform that helps companies discover, automate, and optimize business processes.N/A
ServiceNow IT Service Management
Score 8.4 out of 10
N/A
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
$10,000
per year
Pricing
Nintex Process PlatformServiceNow IT Service Management
Editions & Modules
No answers on this topic
Starting Price
$10,000.00
per year
Offerings
Pricing Offerings
Nintex Process PlatformServiceNow IT Service Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Nintex Process PlatformServiceNow IT Service Management
Considered Both Products
Nintex Process Platform
Chose Nintex Process Platform
Nintex Process Platform has a comprehensive guide, that equips subscriber regarding the use of the program. Further, the Nintex Process Platform generates a design that requires no coding, where some staff without the ICT basics maximize it. Lastly, the Nintex Process Platform …
Chose Nintex Process Platform
Nintex is still ahead of the curve on many of its competitors for a number of actions they offer. We do frequently evaluate other tools as many other offerings are rapidly closing the gap. Microsoft Flow has come a long way in the past year and I foresee them giving Nintex a …
Chose Nintex Process Platform
Nintex Process Platform makes it easier to develop no-code solutions than both PowerApps and ServiceNow.
Chose Nintex Process Platform
Nintex is a true no-code software platform that provides tremendous flexibility and ease of use that allows our nontechnical employees to get greater usage out of the platform. We viewed the platform as just more versatile than others and it can grow throughout our …
Chose Nintex Process Platform
Nintex forms has easier onboarding then PowerApps, but perhaps doesn't have as much freedom to connect to different datasources.
Nintex workflow is a lot more feature rich than MS Flow however not as easy to access.
Chose Nintex Process Platform
The integration of Nintex with SharePoint was seamless and the affordable cost allowed us to deploy the service as a shared platform without the need for complex charge back models to each team. Developing in ServiceNow is significantly more complex and more expensive since it …
Chose Nintex Process Platform
Nintex was selected to extend our Sharepoint-based workflow automation capabilities. It literally grew out of the Sharepoint ecosystem and was used by people who were familiar with this technology stack. Nintex never fulfilled the vision of a process automation stack but found …
Chose Nintex Process Platform
We’ve used both Windows Workflow Foundation and Windows Workflow Manager, and for very simple tasks ornprocesses these can work, although fall short when more complex process are introduced. We had also evaluated K2, and although it had MOST of the same functionality, we found …
ServiceNow IT Service Management

No answer on this topic

Top Pros
Top Cons
Features
Nintex Process PlatformServiceNow IT Service Management
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Nintex Process Platform
7.3
172 Ratings
11% below category average
ServiceNow IT Service Management
-
Ratings
Dashboards7.5159 Ratings00 Ratings
Standard reports7.4165 Ratings00 Ratings
Custom reports6.9137 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Nintex Process Platform
7.4
236 Ratings
13% below category average
ServiceNow IT Service Management
-
Ratings
Process designer8.1213 Ratings00 Ratings
Process simulation5.021 Ratings00 Ratings
Business rules engine7.8186 Ratings00 Ratings
SOA support7.6169 Ratings00 Ratings
Process player8.243 Ratings00 Ratings
Support for modeling languages6.014 Ratings00 Ratings
Form builder8.4211 Ratings00 Ratings
Model execution7.8173 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Nintex Process Platform
8.9
18 Ratings
8% above category average
ServiceNow IT Service Management
-
Ratings
Social collaboration tools8.918 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Nintex Process Platform
10.0
22 Ratings
21% above category average
ServiceNow IT Service Management
-
Ratings
Content management10.022 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Nintex Process Platform
-
Ratings
ServiceNow IT Service Management
8.3
67 Ratings
2% above category average
Organize and prioritize service tickets00 Ratings8.966 Ratings
Expert directory00 Ratings7.650 Ratings
Service restoration00 Ratings7.655 Ratings
Self-service tools00 Ratings9.064 Ratings
Subscription-based notifications00 Ratings7.662 Ratings
ITSM collaboration and documentation00 Ratings8.359 Ratings
ITSM reports and dashboards00 Ratings8.861 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Nintex Process Platform
-
Ratings
ServiceNow IT Service Management
8.5
60 Ratings
4% above category average
Configuration mangement00 Ratings8.259 Ratings
Asset management dashboard00 Ratings8.658 Ratings
Policy and contract enforcement00 Ratings8.752 Ratings
Change management
Comparison of Change management features of Product A and Product B
Nintex Process Platform
-
Ratings
ServiceNow IT Service Management
8.1
61 Ratings
3% below category average
Change requests repository00 Ratings7.661 Ratings
Change calendar00 Ratings7.455 Ratings
Service-level management00 Ratings9.157 Ratings
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User Ratings
Nintex Process PlatformServiceNow IT Service Management
Likelihood to Recommend
8.3
(272 ratings)
8.3
(78 ratings)
Likelihood to Renew
8.2
(32 ratings)
9.0
(13 ratings)
Usability
8.3
(21 ratings)
6.3
(11 ratings)
Availability
8.9
(7 ratings)
10.0
(1 ratings)
Performance
9.7
(4 ratings)
9.0
(1 ratings)
Support Rating
6.7
(22 ratings)
7.3
(22 ratings)
In-Person Training
7.0
(1 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
1.0
(1 ratings)
Implementation Rating
9.0
(9 ratings)
10.0
(3 ratings)
Configurability
8.8
(3 ratings)
-
(0 ratings)
Ease of integration
9.8
(3 ratings)
-
(0 ratings)
Product Scalability
9.8
(3 ratings)
10.0
(1 ratings)
Vendor post-sale
9.7
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.7
(3 ratings)
-
(0 ratings)
User Testimonials
Nintex Process PlatformServiceNow IT Service Management
Likelihood to Recommend
Nintex
Nintex is best suited when processes are drawed by the business and then can be furter enhanced by IT professionals. When only used by business units we see that there are some lose ends in processes and some bagic process knowledge is needed. Therefore it is wise that the persons in the business who will use Nintex have some basic knowledge on how to set up business processes
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ServiceNow
In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
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Pros
Nintex
  • Easily build approval process using email and assign a task actions in Nintex Workflow
  • Easily manage security at item level with O365 permission action in Nintex Workflow
  • Easily use Rule in Nintex Form to build the Input Form and manage the events
Read full review
ServiceNow
  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
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Cons
Nintex
  • Adding Machine learning features like the "Image and Text Automation" component, which allows bots to extract data from unstructured sources like scanned documents or PDFs.
  • Natural language processing (NLP) features to understand and interpret human language, which can be useful for tasks like customer service or data entry. mostly for middle east countries where Arabic language is used.
  • Integration with external systems where many industries uses their own legacy systems and they need RPA bot to interact with their systems as well.
  • Adding More OCR tools for Document data extraction and dynamic content.
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ServiceNow
  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
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Likelihood to Renew
Nintex
We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows. Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.
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ServiceNow
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
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Usability
Nintex
Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.
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ServiceNow
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
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Reliability and Availability
Nintex
The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.
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ServiceNow
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
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Performance
Nintex
Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.
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ServiceNow
For a massive system, page loads are reasonably quick, including searches.
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Support Rating
Nintex
The support team works as fast as they can and they are usually fast to solver the issues. Sometimes they need more time to solve one of them because our workflows and so on are more complex than usual clients.
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ServiceNow
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
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In-Person Training
Nintex
The trainer addressed the smallest queries in a friendly and timely manner; He walked us through all the necessary products we were using
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ServiceNow
No answers on this topic
Online Training
Nintex
I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.
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ServiceNow
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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Implementation Rating
Nintex
test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex
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ServiceNow
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
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Alternatives Considered
Nintex
It's much more reasonably priced and we were able to actually experience the platform for a bit before we made a decision. And by the time our demo was finished we had already started depending on it for some of our processes so it would've been very hard to separate from it
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ServiceNow
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
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Scalability
Nintex
The scalability is really bottlenecked by the imagination of the user. I was able to make processes for my own personal usage, making my daily tasks easier. I was also able to make processes that affected hundreds of employees, making large standardization and efficiency gains. So either way, the system is used the same way, and I was the limiting factor.
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ServiceNow
ServiceNow works as an enterprise solution.
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Return on Investment
Nintex
  • We have saved our company thousands of dollars by creating our own customer support system rather than using a 3rd party tool.
  • The ability to generate documents/PDFs in workflows has solved a great number of process issues for us and groups who had previously been using paper documents.
  • Automating many permissions updates through workflows has been a huge time saver for repetitive processes.
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ServiceNow
  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
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ScreenShots

Nintex Process Platform Screenshots

Screenshot of Nintex Automation Cloud is a cloud-based platform that offers capabilities to build automation and process-focused applications.Screenshot of Nintex Insights gives visibility into metrics and performance KPIs across all processes.Screenshot of Establishes total visibility and control over enterprise processes with Nintex Process Manager. Includes visual mapping and management software to encourage company-wide collaboration, increase accountability, and improve processes.Screenshot of With Nintex Forms, the users can create dynamic online forms to capture and submit accurate and current data. Its design canvas, drag-and-drop controls, and advanced business logic make it easy to customize forms for various business needs.