What users are saying about
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Top Rated
351 Ratings
Nintex Process Platform
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Top Rated
351 Ratings
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Based on 351 reviews and ratings
ServiceNow Now Platform
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80 Ratings
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Based on 80 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
Reporting & Analytics
7.4
Nintex Process Platform
74%
ServiceNow Now Platform
Feature Set Not Supported
N/A
Nintex Process Platform ranks higher in 3/3 features
Nintex Process Platform ranks higher in 3/3 features
Dashboards
7.3
73%
113 Ratings
N/A
0 Ratings
Standard reports
7.4
74%
120 Ratings
N/A
0 Ratings
Custom reports
7.4
74%
108 Ratings
N/A
0 Ratings
Process Engine
7.6
Nintex Process Platform
76%
ServiceNow Now Platform
Feature Set Not Supported
N/A
Nintex Process Platform ranks higher in 8/8 features
Nintex Process Platform ranks higher in 8/8 features
Process designer
8.5
85%
161 Ratings
N/A
0 Ratings
Process simulation
8.2
82%
12 Ratings
N/A
0 Ratings
Business rules engine
7.6
76%
144 Ratings
N/A
0 Ratings
SOA support
7.4
74%
132 Ratings
N/A
0 Ratings
Process player
7.3
73%
9 Ratings
N/A
0 Ratings
Support for modeling languages
5.5
55%
5 Ratings
N/A
0 Ratings
Form builder
8.5
85%
163 Ratings
N/A
0 Ratings
Model execution
7.9
79%
133 Ratings
N/A
0 Ratings
Collaboration
7.3
Nintex Process Platform
73%
ServiceNow Now Platform
Feature Set Not Supported
N/A
Nintex Process Platform ranks higher in 1/1 features
Nintex Process Platform ranks higher in 1/1 features
Social collaboration tools
7.3
73%
8 Ratings
N/A
0 Ratings
Content Management Capabilties
7.3
Nintex Process Platform
73%
ServiceNow Now Platform
Feature Set Not Supported
N/A
Nintex Process Platform ranks higher in 1/1 features
Nintex Process Platform ranks higher in 1/1 features
Content management
7.3
73%
11 Ratings
N/A
0 Ratings
Attribute Ratings
- ServiceNow Now Platform is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend
8.5
Nintex Process Platform
85%
200 Ratings
8.7
ServiceNow Now Platform
87%
28 Ratings
Likelihood to Renew
7.1
Nintex Process Platform
71%
21 Ratings
10.0
ServiceNow Now Platform
100%
1 Rating
Usability
8.1
Nintex Process Platform
81%
13 Ratings
8.8
ServiceNow Now Platform
88%
22 Ratings
Availability
8.8
Nintex Process Platform
88%
11 Ratings
ServiceNow Now Platform
N/A
0 Ratings
Performance
9.3
Nintex Process Platform
93%
7 Ratings
ServiceNow Now Platform
N/A
0 Ratings
Support Rating
7.9
Nintex Process Platform
79%
24 Ratings
8.6
ServiceNow Now Platform
86%
26 Ratings
In-Person Training
7.0
Nintex Process Platform
70%
1 Rating
ServiceNow Now Platform
N/A
0 Ratings
Online Training
8.9
Nintex Process Platform
89%
2 Ratings
ServiceNow Now Platform
N/A
0 Ratings
Implementation Rating
8.4
Nintex Process Platform
84%
17 Ratings
ServiceNow Now Platform
N/A
0 Ratings
Contract Terms and Pricing Model
Nintex Process Platform
N/A
0 Ratings
8.6
ServiceNow Now Platform
86%
11 Ratings
Product Scalability
9.7
Nintex Process Platform
97%
3 Ratings
ServiceNow Now Platform
N/A
0 Ratings
Professional Services
Nintex Process Platform
N/A
0 Ratings
8.5
ServiceNow Now Platform
85%
6 Ratings
Likelihood to Recommend
Nintex Process Platform
UI is generally excellent. We can incorporate outsider apparatuses like 365. As I mentioned before it's solid with robotizing and enhancing business cycles and work processes. All manual and tedious work processes are wiped out thus no requirement for a human hand. It might be a handful if you have it in your inventory.

Verified User
General Manager in Other
Entertainment Company, 51-200 employeesServiceNow Now Platform
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Team Lead
Telus InternationalInformation Technology & Services, 5001-10,000 employees
Pros
Nintex Process Platform
- Process mapping and designing of models, which perfectly issues an outline for swift actions.
- Constant issuance of standard report, a formal way that improves the processes that enhance fruitful operations.
- Automation of several actions, more so those with routine requirements and daily commitments.
Digital Specialist
Frost BankBanking, 1001-5000 employees
ServiceNow Now Platform
- Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
- Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
- Able to integrate with internal tools via API call and act as single page to view all the information

Verified User
Team Lead in Engineering
Banking Company, 10,001+ employeesCons
Nintex Process Platform
- Nintex Process Platform is an overwhelming platform for staff unfamiliar with IT, for this reason only the IT team is in charge of using this tool.
- Cloud costs can be very high.
- Better training for users unfamiliar with IT can go a long way toward expanding the use of Nintex Process Platform.
IT Network Support Technician
HD SupplyWholesale, 5001-10,000 employees
ServiceNow Now Platform
- Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
- Tutorials on how to be the best at reporting in servicenow
- Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
- Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesPricing Details
Nintex Process Platform
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—ServiceNow Now Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Nintex Process Platform
Nintex Process Platform 7.1
Based on 21 answers
We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows. Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.
IT application engineer
NikogroupElectrical/Electronic Manufacturing, 501-1000 employees
ServiceNow Now Platform
ServiceNow Now Platform 10.0
Based on 1 answer
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.

Verified User
Manager in Information Technology
Medical Device Company, 11-50 employeesUsability
Nintex Process Platform
Nintex Process Platform 8.1
Based on 13 answers
Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.
Staff Project Manager, Awesomizer, Fixer, Maker, Collaboration Enabler
Beckman Coulter, IncBiotechnology, 10,001+ employees
ServiceNow Now Platform
ServiceNow Now Platform 8.8
Based on 22 answers
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.

Verified User
Analyst in Information Technology
Utilities Company, 10,001+ employeesReliability and Availability
Nintex Process Platform
Nintex Process Platform 8.8
Based on 11 answers
The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.

Verified User
Supervisor in Customer Service
Insurance Company, 10,001+ employeesServiceNow Now Platform
No score
No answers yet
No answers on this topic
Performance
Nintex Process Platform
Nintex Process Platform 9.3
Based on 7 answers
Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.
Manager
Microexcel IncHuman Resources, 201-500 employees
ServiceNow Now Platform
No score
No answers yet
No answers on this topic
Support Rating
Nintex Process Platform
Nintex Process Platform 7.9
Based on 24 answers
The Tier 1 support is horrible. It wasn't always this way. Previously their support was great, but lately when submitting support tickets they get lost, I have to ask for status updates and engage with the VP of support to get results.

Verified User
Analyst in Information Technology
1001-5000 employeesServiceNow Now Platform
ServiceNow Now Platform 8.6
Based on 26 answers
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Team Lead
DAZNSports, 1001-5000 employees
In-Person Training
Nintex Process Platform
Nintex Process Platform 7.0
Based on 1 answer
The trainer addressed the smallest queries in a friendly and timely manner;He walked us through all the necessary products we were using
Manager
Microexcel IncHuman Resources, 201-500 employees
ServiceNow Now Platform
No score
No answers yet
No answers on this topic
Online Training
Nintex Process Platform
Nintex Process Platform 8.9
Based on 2 answers
I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.
Sr. Web Developer
MWAInsurance, 201-500 employees
ServiceNow Now Platform
No score
No answers yet
No answers on this topic
Implementation Rating
Nintex Process Platform
Nintex Process Platform 8.4
Based on 17 answers
test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex
First Delivery Supervisor
ConocoPhillipsOil & Energy, 10,001+ employees
ServiceNow Now Platform
No score
No answers yet
No answers on this topic
Alternatives Considered
Nintex Process Platform
Basically, the whole Nintex platform is a very mature platform with lots of features compared to other products such as Kissflow. It works by allowing your organisation to use their imagination and plan approach to the workflow using an analysing tool that can then be shared across different customer groups for their feedback. It also helps to build relevant workflows by the use of automation through forms, and improvise these processes through a better reporting and analytics suite.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesServiceNow Now Platform
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy

Verified User
Professional in Information Technology
Biotechnology Company, 5001-10,000 employeesContract Terms and Pricing Model
Nintex Process Platform
No score
No answers yet
No answers on this topic
ServiceNow Now Platform
ServiceNow Now Platform 8.6
Based on 11 answers
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Service Management Portfolio Lead and Enterprise Architect
AccentureManagement Consulting, 10,001+ employees
Scalability
Nintex Process Platform
Nintex Process Platform 9.7
Based on 3 answers
The scalability is really bottlenecked by the imagination of the user. I was able to make processes for my own personal usage, making my daily tasks easier. I was also able to make processes that affected hundreds of employees, making large standardization and efficiency gains. So either way, the system is used the same way, and I was the limiting factor.

Verified User
Supervisor in Customer Service
Insurance Company, 10,001+ employeesServiceNow Now Platform
No score
No answers yet
No answers on this topic
Professional Services
Nintex Process Platform
No score
No answers yet
No answers on this topic
ServiceNow Now Platform
ServiceNow Now Platform 8.5
Based on 6 answers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Data Architect
University of MinnesotaEducation Management, 10,001+ employees
Return on Investment
Nintex Process Platform
- Nintex has saved the department many hours of work by allowing us to use simple forms and workflows and taking us away from spreadsheets and outdated databases.
- Our audits used to take hours and our last audit took only 30 minutes, thanks to the tracking abilities we now have using Nintex forms.
- Once I learned the best practices for setting up the processes, I was able to create forms & workflows that other people could update going forward so changes happen easily as things occur. An administrator is not needed, after going live.
Sr Business Process Analyst
Garland Fire DepartmentPublic Safety, 201-500 employees
ServiceNow Now Platform
- Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Project Manager
ncludInternet, 51-200 employees