Nintex Process Platform vs ServiceNow Now Platform | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 242 reviews and ratings

Score 9.6 out of 10

Based on 7 reviews and ratings

Feature Rating Comparison

Nintex Process Platform

ServiceNow Now Platform

Dashboards

Standard reports

Custom reports

Nintex Process Platform

ServiceNow Now Platform

Process designer

Process simulation

Business rules engine

SOA support

Process player

Support for modeling languages

Form builder

Model execution

Nintex Process Platform

ServiceNow Now Platform

Social collaboration tools

Nintex Process Platform

ServiceNow Now Platform

Content management

Pros

Nintex workflows provide a robust interface that's not only intuitive but easy to learn with little to no coding experience.
Nintex forms are particularly powerful and provide a great alternative to InfoPath forms which is being deprecated.
Upgrading between versions of Nintex is easy to do with their nwadmin tool and robust documentation provided on their support portal.
The user adoption rate of their products is extremely high and doesn't require a selling point or an explanation of benefits in converting their existing workflows and forms.

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SharePoint Engineer

LeidosDefense & Space, 10,001+ employees

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Incident response, change management, asset management, and problem management.
User communication, availability, ease of use, and user adoption.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Cons

Forms: Some functionality about validation, or buttons need to be implemented using JAVASCRIPT. It would be welcomed to include more functions in this area.
Forms: The parent-child relationship is another area to improve. Repeating sections don't have the required performance to make a strong relationship between two or more tables (Sharepoint lists).
Workflow: Using an on-premise environment, there is not a good system to manage workflows: versions, insights, purge, etc.

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Francisco Falomir

Process Control Systems Manager

UBE SpainCommercial Real Estate, 501-1000 employees

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There is room to improvement but nothing specific that I can mentioned at this point.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Likelihood to Renew

Nintex Process Platform 7.0

Based on 18 answers

Unfortunately, we will not be using Nintex going forward because the experience in on-prem Nintex and SharePoint 2016 is not replicable in Office 365 / SharePoint online. Also, the licensing model is different and would not be cost-effective to scale in the new environment with a lower-functioning version of Nintex (Nintex online is not as robust and user-friendly as the on-prem version). Our parent company assesses capability, licensing models, cost, and security to weigh in on whether a tool can exist in our portfolio. While on-prem Nintex was a great solution for our business when connected to SharePoint 2016, the online version that connects to SharePoint online is feature-weak, in development, and does not march capability forward for us in a meaningful way. The parent operating company has opted to go with Microsoft Flow instead.

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Chris Carpenter

Staff Project Manager, Awesomizer, Fixer, Maker, Collaboration Enabler

Beckman Coulter, IncBiotechnology, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

Nintex Process Platform 7.7

Based on 11 answers

Nintex Workflow does exactly what it is advertised to do: make workflow development fast and easy. It doesn't provide very much new functionality, but it isn't really supposed to.When I am working with a client on a SharePoint project, I am always happy if I hear that they use Nintex Workflow, as it makes workflows much easier.

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Business Analyst

Razorleaf CorporationInformation Technology and Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Nintex Process Platform 8.5

Based on 12 answers

I have never encountered a Nintex outage.

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Sr. Web Developer

MWAInsurance, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

Nintex Process Platform 8.0

Based on 8 answers

I give this a 9 because Nintex overall has been exemplary, except for responsive design forms seem to be a little slow when getting complex.

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Sr. Web Developer

MWAInsurance, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

Nintex Process Platform 7.0

Based on 24 answers

it seems to take a very long time to get anything completed Been using the platform now for two years and the system still does not work as purposed - not sure if this is a Nintex problem or an eternal company issue

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Scooter D Nelson

First Delivery Supervisor

ConocoPhillipsOil & Energy, 10,001+ employees

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ServiceNow Now Platform 10.0

Based on 2 answers

During the deployment and implementation phase of the project, ServiceNow experts were easy to reach, friendly and helpful at every step. As we've moved through the various stages of the project, we've used customization services and well as incident resolution with great success. The communication is always rapid, precise and courteous. We've never felt like the level of service changed from during the sales or "honeymoon" stage to our continued use. We are very impressed with the level of customer service and support that they continually provide.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Online Training

Nintex Process Platform 9.0

Based on 3 answers

I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.

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Sr. Web Developer

MWAInsurance, 201-500 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Nintex Process Platform 6.7

Based on 18 answers

test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex

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Scooter D Nelson

First Delivery Supervisor

ConocoPhillipsOil & Energy, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Nintex WorkFlows seems to be a lot more user friendly, contrast to using SharePoint Designer. I had to spend a lot of time learning SPD and even more time troubleshooting SPD WorkFlows and InfoPath Forms. Though Microsoft offers lots of information on knowledge base (kbs) and "Tech Net" articles that can be an eye sore to read, Nintex has a lot of easy to understand online courses that empower administrators how each action works, WorkFlow terminology and mitigating errors. I appreciate the Nintex online community that also zeros in on troubleshooting when admins are stuck.

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Sharepoint Architect

LeidosInformation Technology and Services, 10,001+ employees

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When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, we were able to solve problems in a very easy and customized way, so it avoids buying a tool like Salesforce, where we need to adapt a lot to be able to use. The learning curve is faster and easy to use is excellent.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Scalability

Nintex Process Platform 8.5

Based on 3 answers

This product works well as you scale business processes but there is a point where things become too complex. Administratively it scales fine, number of users is no problem, and since Nintex relies on the build in SharePoint workflow manager, it falls under the same scalability perimeters. Business Process complexity is the limiter for scalability within Nintex.

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Sharepoint Consultant

Kiefer Consulting, Inc.Information Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Return on Investment

Nintex has an ROI report that analysis all workflows in your environment and time spent on developing the workflows . We have paid off our investment in the first 12 months according to this report.
Once you have implemented it, you should probably have more than one person or have plans in place to get more people because the requests will start streaming in.

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Principle SAP: Support systems

ImplatsMining & Metals, 10,001+ employees

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User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

Nintex Process Platform

ServiceNow Now Platform

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