What users are saying about

Nintex Process Platform vs ServiceNow Now Platform

Nintex Process Platform
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Top Rated
351 Ratings
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ServiceNow Now Platform
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80 Ratings

Nintex Process Platform

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Top Rated
351 Ratings
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Score 8.6 out of 100

Based on 351 reviews and ratings

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ServiceNow Now Platform

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80 Ratings
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Score 8.5 out of 100

Based on 80 reviews and ratings

Feature Set Ratings

    Reporting & Analytics

    7.4

    Nintex Process Platform

    74%

    ServiceNow Now Platform

    Feature Set Not Supported
    N/A
    Nintex Process Platform ranks higher in 3/3 features
    Nintex Process Platform ranks higher in 3/3 features

    Dashboards

    7.3
    73%
    113 Ratings
    N/A
    0 Ratings

    Standard reports

    7.4
    74%
    120 Ratings
    N/A
    0 Ratings

    Custom reports

    7.4
    74%
    108 Ratings
    N/A
    0 Ratings

    Process Engine

    7.6

    Nintex Process Platform

    76%

    ServiceNow Now Platform

    Feature Set Not Supported
    N/A
    Nintex Process Platform ranks higher in 8/8 features
    Nintex Process Platform ranks higher in 8/8 features

    Process designer

    8.5
    85%
    161 Ratings
    N/A
    0 Ratings

    Process simulation

    8.2
    82%
    12 Ratings
    N/A
    0 Ratings

    Business rules engine

    7.6
    76%
    144 Ratings
    N/A
    0 Ratings

    SOA support

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Process player

    7.3
    73%
    9 Ratings
    N/A
    0 Ratings

    Support for modeling languages

    5.5
    55%
    5 Ratings
    N/A
    0 Ratings

    Form builder

    8.5
    85%
    163 Ratings
    N/A
    0 Ratings

    Model execution

    7.9
    79%
    133 Ratings
    N/A
    0 Ratings

    Collaboration

    7.3

    Nintex Process Platform

    73%

    ServiceNow Now Platform

    Feature Set Not Supported
    N/A
    Nintex Process Platform ranks higher in 1/1 features
    Nintex Process Platform ranks higher in 1/1 features

    Social collaboration tools

    7.3
    73%
    8 Ratings
    N/A
    0 Ratings

    Content Management Capabilties

    7.3

    Nintex Process Platform

    73%

    ServiceNow Now Platform

    Feature Set Not Supported
    N/A
    Nintex Process Platform ranks higher in 1/1 features
    Nintex Process Platform ranks higher in 1/1 features

    Content management

    7.3
    73%
    11 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ServiceNow Now Platform is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.5

    Nintex Process Platform

    85%
    200 Ratings
    8.7

    ServiceNow Now Platform

    87%
    28 Ratings

    Likelihood to Renew

    7.1

    Nintex Process Platform

    71%
    21 Ratings
    10.0

    ServiceNow Now Platform

    100%
    1 Rating

    Usability

    8.1

    Nintex Process Platform

    81%
    13 Ratings
    8.8

    ServiceNow Now Platform

    88%
    22 Ratings

    Availability

    8.8

    Nintex Process Platform

    88%
    11 Ratings

    ServiceNow Now Platform

    N/A
    0 Ratings

    Performance

    9.3

    Nintex Process Platform

    93%
    7 Ratings

    ServiceNow Now Platform

    N/A
    0 Ratings

    Support Rating

    7.9

    Nintex Process Platform

    79%
    24 Ratings
    8.6

    ServiceNow Now Platform

    86%
    26 Ratings

    In-Person Training

    7.0

    Nintex Process Platform

    70%
    1 Rating

    ServiceNow Now Platform

    N/A
    0 Ratings

    Online Training

    8.9

    Nintex Process Platform

    89%
    2 Ratings

    ServiceNow Now Platform

    N/A
    0 Ratings

    Implementation Rating

    8.4

    Nintex Process Platform

    84%
    17 Ratings

    ServiceNow Now Platform

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    Nintex Process Platform

    N/A
    0 Ratings
    8.6

    ServiceNow Now Platform

    86%
    11 Ratings

    Product Scalability

    9.7

    Nintex Process Platform

    97%
    3 Ratings

    ServiceNow Now Platform

    N/A
    0 Ratings

    Professional Services

    Nintex Process Platform

    N/A
    0 Ratings
    8.5

    ServiceNow Now Platform

    85%
    6 Ratings

    Likelihood to Recommend

    Nintex Process Platform

    UI is generally excellent. We can incorporate outsider apparatuses like 365. As I mentioned before it's solid with robotizing and enhancing business cycles and work processes. All manual and tedious work processes are wiped out thus no requirement for a human hand. It might be a handful if you have it in your inventory.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 200 answers on this topic

    ServiceNow Now Platform

    Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.

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    Varun Dhingra | TrustRadius Reviewer
    Varun Dhingra
    View all 28 answers on this topic

    Pros

    Nintex Process Platform

    • Process mapping and designing of models, which perfectly issues an outline for swift actions.
    • Constant issuance of standard report, a formal way that improves the processes that enhance fruitful operations.
    • Automation of several actions, more so those with routine requirements and daily commitments.

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    Joel Elliot | TrustRadius Reviewer
    Joel Elliot
    View all 200 answers on this topic

    ServiceNow Now Platform

    • Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
    • Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
    • Able to integrate with internal tools via API call and act as single page to view all the information

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Cons

    Nintex Process Platform

    • Nintex Process Platform is an overwhelming platform for staff unfamiliar with IT, for this reason only the IT team is in charge of using this tool.
    • Cloud costs can be very high.
    • Better training for users unfamiliar with IT can go a long way toward expanding the use of Nintex Process Platform.

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    Rachael Clarinda Donald Wilson | TrustRadius Reviewer
    Rachael Clarinda Donald Wilson
    View all 200 answers on this topic

    ServiceNow Now Platform

    • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
    • Tutorials on how to be the best at reporting in servicenow
    • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
    • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Pricing Details

    Nintex Process Platform

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    ServiceNow Now Platform

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Nintex Process Platform

    Nintex Process Platform 7.1
    Based on 21 answers
    We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows. Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.

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    Guy De Backer | TrustRadius Reviewer
    Guy De Backer
    View all 21 answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 10.0
    Based on 1 answer
    Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Usability

    Nintex Process Platform

    Nintex Process Platform 8.1
    Based on 13 answers
    Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.

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    Chris Carpenter | TrustRadius Reviewer
    Chris Carpenter
    View all 13 answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 8.8
    Based on 22 answers
    As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 22 answers on this topic

    Reliability and Availability

    Nintex Process Platform

    Nintex Process Platform 8.8
    Based on 11 answers
    The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 11 answers on this topic

    ServiceNow Now Platform

    No score
    No answers yet
    No answers on this topic

    Performance

    Nintex Process Platform

    Nintex Process Platform 9.3
    Based on 7 answers
    Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.

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    Shivani Pandey | TrustRadius Reviewer
    Shivani Pandey
    View all 7 answers on this topic

    ServiceNow Now Platform

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Nintex Process Platform

    Nintex Process Platform 7.9
    Based on 24 answers
    The Tier 1 support is horrible. It wasn't always this way. Previously their support was great, but lately when submitting support tickets they get lost, I have to ask for status updates and engage with the VP of support to get results.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 24 answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 8.6
    Based on 26 answers
    They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.

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    Althia Cardoza | TrustRadius Reviewer
    Althia Cardoza
    View all 26 answers on this topic

    In-Person Training

    Nintex Process Platform

    Nintex Process Platform 7.0
    Based on 1 answer
    The trainer addressed the smallest queries in a friendly and timely manner;He walked us through all the necessary products we were using

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    Shivani Pandey | TrustRadius Reviewer
    Shivani Pandey
    View all 1 answers on this topic

    ServiceNow Now Platform

    No score
    No answers yet
    No answers on this topic

    Online Training

    Nintex Process Platform

    Nintex Process Platform 8.9
    Based on 2 answers
    I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.

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    Trish Ohland | TrustRadius Reviewer
    Trish Ohland
    View all 2 answers on this topic

    ServiceNow Now Platform

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Nintex Process Platform

    Nintex Process Platform 8.4
    Based on 17 answers
    test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex

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    Scooter D Nelson | TrustRadius Reviewer
    Scooter D Nelson
    View all 17 answers on this topic

    ServiceNow Now Platform

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Nintex Process Platform

    Basically, the whole Nintex platform is a very mature platform with lots of features compared to other products such as Kissflow. It works by allowing your organisation to use their imagination and plan approach to the workflow using an analysing tool that can then be shared across different customer groups for their feedback. It also helps to build relevant workflows by the use of automation through forms, and improvise these processes through a better reporting and analytics suite.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 200 answers on this topic

    ServiceNow Now Platform

    ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Contract Terms and Pricing Model

    Nintex Process Platform

    No score
    No answers yet
    No answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 8.6
    Based on 11 answers
    Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.

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    Jeff Lowenthal | TrustRadius Reviewer
    Jeff Lowenthal
    View all 11 answers on this topic

    Scalability

    Nintex Process Platform

    Nintex Process Platform 9.7
    Based on 3 answers
    The scalability is really bottlenecked by the imagination of the user. I was able to make processes for my own personal usage, making my daily tasks easier. I was also able to make processes that affected hundreds of employees, making large standardization and efficiency gains. So either way, the system is used the same way, and I was the limiting factor.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    ServiceNow Now Platform

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Nintex Process Platform

    No score
    No answers yet
    No answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 8.5
    Based on 6 answers
    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.

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    Prad Das | TrustRadius Reviewer
    Prad Das
    View all 6 answers on this topic

    Return on Investment

    Nintex Process Platform

    • Nintex has saved the department many hours of work by allowing us to use simple forms and workflows and taking us away from spreadsheets and outdated databases.
    • Our audits used to take hours and our last audit took only 30 minutes, thanks to the tracking abilities we now have using Nintex forms.
    • Once I learned the best practices for setting up the processes, I was able to create forms & workflows that other people could update going forward so changes happen easily as things occur. An administrator is not needed, after going live.

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    Debbie Watson | TrustRadius Reviewer
    Debbie Watson
    View all 200 answers on this topic

    ServiceNow Now Platform

    • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.

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    Adrina Patterson | TrustRadius Reviewer
    Adrina Patterson
    View all 28 answers on this topic

    Screenshots

    ServiceNow Now Platform

    —

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