What users are saying about
3 Ratings
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Top Rated
63 Ratings
3 Ratings
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Score 9.1 out of 100

Playvox

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Top Rated
63 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Noble Systems

Noble is well suited for any size contact center doing inbound only, or fully blended environments. From appointment setting to collections, Noble has products to successfully accomplish the requirement. For organizations that are heavily focused on compliance, Noble's TCPA Lockdown product, Post and Real-Time Speech Analytics, and onboard evaluation tools are a must - all proprietary and fully integrated. For organizations interested in "doing more with less", Noble has multiple AI products that ensure success.
Bruce Hale | TrustRadius Reviewer

Playvox

We tested other products before selecting Playvox and Playvox at the time was by far the easier product to use to get started. Because we have multiple teams, and teams located in multiple places it made it easy to pull it all together in ways our manual excel sheet method was not cutting it. It gave us more insight into the QA monitors and coaching that our leads at other locations were performing. While we are still on the legacy learning program (so I cant speak to the newer version), it has been great in ensuring that are team is all getting the same information, and helping us provide the same information to new hires. It gives agents the chance to go back and review the information as they need.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Noble Systems
9.0
Playvox
Agent dashboard
Noble Systems
9.1
Playvox
Validate callers
Noble Systems
9.1
Playvox
Outbound response
Noble Systems
8.2
Playvox
Call forwarding
Noble Systems
9.1
Playvox
Click-to-call (CTC)
Noble Systems
9.1
Playvox
Warm transfer
Noble Systems
9.1
Playvox
Predictive dialing
Noble Systems
9.1
Playvox
Interactive voice response
Noble Systems
9.1
Playvox
REST APIs
Noble Systems
9.1
Playvox
Call scripts
Noble Systems
9.1
Playvox
Call tracking
Noble Systems
9.1
Playvox
Multichannel integration
Noble Systems
9.1
Playvox
CRM software integration
Noble Systems
9.1
Playvox

Workforce Optimization (WFO)

Noble Systems
9.1
Playvox
Inbound call routing
Noble Systems
9.1
Playvox
Omnichannel inbound routing
Noble Systems
9.1
Playvox
Recording
Noble Systems
9.1
Playvox
Quality management
Noble Systems
9.1
Playvox
Call analytics
Noble Systems
9.1
Playvox
Historical reporting
Noble Systems
9.1
Playvox
Live reporting
Noble Systems
9.1
Playvox
Customer surveys
Noble Systems
9.1
Playvox
Customer interaction analytics
Noble Systems
9.1
Playvox

Pros

Noble Systems

  • Local control: the Noble Maestro platform, once you learn it, enables you to control your call center right from your desk. You can add, delete, and skill users, you can build all of your IVR flows and change them as necessary (like for holiday closures, etc)
  • User interface design: I built the pop-up windows for each queue, and was able to design them to contain quick reference information for how to handle calls, and build an order number capture module from the IVR to the agent. In other words, I could prompt the customer to punch in their order number, then display it to the agent.
  • Technical support - their support group was easy to reach and easy to work with.
Daniel Dehner | TrustRadius Reviewer

Playvox

  • Playvox organizes my reviews well. Everything I need to know is listed in one place and there is an option for more in-depth information and communication on those reviews.
  • Playvox is user friendly. Searching for information I need is so easy.
  • Playvox allows for a community as well as support from your employer.
Fallon Penrod | TrustRadius Reviewer

Cons

Noble Systems

  • Selfishly, I would love for Noble to provide their own instance of gateways for SMS and Email. This is one area where additional vendors are required, to serve as the gateway to launch texts and emails. This opens opportunities for breaks that require additional resources to trace the root of the issue.
  • Some of Noble product offerings require extensive start-to-finish resources. While there is not much room for improvement, end-user should know some products require much more upfront work than others. Prerequisite courses and questionnaires are almost always required, along with on-site training. It should be made very clear, Noble has these requirements to absolutely ensure end-user are proficient in taking full advantage of the product, once released to Support.
  • Post-Upgrade testing is time-consuming, especially if the number of products utilized is extensive. While Noble deploys most all upgrades to a DEV environment and engages multiple resources when deploying to PROD, ensuring all products don't resort to "Default" isn't 100%. End-User is required to complete significant testing, too, but there are opportunities for misses, that may result in production impact. Upgrades, with testing, could take 4-6 hours.
Bruce Hale | TrustRadius Reviewer

Playvox

  • One area I can see for improvement would be to allow an individual to post a GIF in a reply. Right now, replies are limited to attachments and emojis. The ability for an agent to use a GIF, as in the initial post, would be fun.
  • The type is quite small. I do believe an increase in font size would also improve Playvox.
  • One other item I would like to see improved upon would be the brightness or lack thereof, of the wording. Sometimes when posting, the font is so light you can barely see it. Now, this does not speak of the functionality of the program, but the impact may be greater if we could see what we were typing. It is very faint...
Shauna Stermer | TrustRadius Reviewer

Likelihood to Renew

Noble Systems

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.0
Based on 2 answers
It's an excellent tool that makes our support team better and happier. Playvox support is also extremely responsive and helpful.
Sarah Holdgrafer | TrustRadius Reviewer

Usability

Noble Systems

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.6
Based on 2 answers
Playvox is so user friendly for both the person creating the platform and the agents using the platform to read their reviews, look at training documents and turning in their karma points.
Chrissie Nelms | TrustRadius Reviewer

Reliability and Availability

Noble Systems

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
It is working properly
Anonymous | TrustRadius Reviewer

Performance

Noble Systems

No answers on this topic

Playvox

well I'm a playvox user since 2019 and I don't remember when I had an issues with it's speed or performance
Anonymous | TrustRadius Reviewer

Support Rating

Noble Systems

Noble Systems 9.1
Based on 1 answer
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
Bruce Hale | TrustRadius Reviewer

Playvox

Playvox 8.7
Based on 3 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Implementation Rating

Noble Systems

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
Well I think it works
Anonymous | TrustRadius Reviewer

Alternatives Considered

Noble Systems

Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
Daniel Dehner | TrustRadius Reviewer

Playvox

Playvox is by far superior to both of these platforms, by a wide margin. Stella Connect is a mess to use reporting wise and Scorebuddy is so basic it looks like an early 2000s school project. I wouldn't go back to either of them and would stick with Playvox if it were all up to me to decide.
Mihail Marinov | TrustRadius Reviewer

Scalability

Noble Systems

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
playvox is one of the used platform in my department which is working properly in any time that's why I rate it
Anonymous | TrustRadius Reviewer

Return on Investment

Noble Systems

  • Positive: it gave us a cloud-based call center with recorded calls and a QA platform, which was a great step up from what we had
  • Positive: it allowed for flexibility when we needed to expand to an outsourced location for the holidays.
  • Negative: the pricing equation was difficult to understand, and the sales rep, although knowledgeable, was not very transparent and we had several surprises in pricing after signing our agreement. There was a point right after signing the contract with them that the CFO and I sought to back out due to this.
  • Negative: the call center did not run smoothly. I spent approximately 20% of my time for almost 2 years troubleshooting problems with the system and managing fixes. There was always somebody in the call center with a "noble issue".
Daniel Dehner | TrustRadius Reviewer

Playvox

  • It has been very favorable since our BPO has been recognized for the quality of our agents.
  • Coaching sessions are very dynamic and agents can complete them in a few moments according to their availability.
  • It helps us to capture the weaknesses and strengths by providing process refreshment.
Gretty Gutierrez | TrustRadius Reviewer

Screenshots

Pricing Details

Noble Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Noble Systems
9.1
Playvox
9.0

Likelihood to Renew

Noble Systems
Playvox
9.0

Usability

Noble Systems
Playvox
9.6

Reliability and Availability

Noble Systems
Playvox
9.1

Support Rating

Noble Systems
9.1
Playvox
8.7

Implementation Rating

Noble Systems
Playvox
9.1

Scalability

Noble Systems
Playvox
9.1

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