What users are saying about
10 Ratings
110 Ratings
10 Ratings
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Score 9.1 out of 100
110 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

nopCommerce

If you're looking for a small or medium size eCommerce portal, nopCommerce is the best framework. 1. Cost = open sourced framework. You will just simply bypass the application design and development process, but you will have to code to do whatever you want to do for your business needs. It will save you a lot of time and money.2. Technical Architecture = It was created with the best application design and architecture. If you are not into eCommerce, but want to understand EntityFrame code first and domain architecture, Dependency Injection,..etc, nopCommerce is the one.3. I'm sure your business users will ask for the features that are already included with nopCommerce.
Christopher Thant | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

nopCommerce
9.1
SAP CRM
Product catalog & listings
nopCommerce
9.4
SAP CRM
Product management
nopCommerce
9.3
SAP CRM
Bulk product upload
nopCommerce
9.2
SAP CRM
Branding
nopCommerce
8.7
SAP CRM
Mobile storefront
nopCommerce
9.3
SAP CRM
Product variations
nopCommerce
9.5
SAP CRM
Website integration
nopCommerce
9.5
SAP CRM
Visual customization
nopCommerce
8.3
SAP CRM
CMS
nopCommerce
8.4
SAP CRM

Online Shopping Cart

nopCommerce
8.5
SAP CRM
Abandoned cart recovery
nopCommerce
8.3
SAP CRM
Checkout user experience
nopCommerce
8.7
SAP CRM

Online Payment System

nopCommerce
9.3
SAP CRM
eCommerce security
nopCommerce
9.3
SAP CRM

eCommerce Marketing

nopCommerce
8.7
SAP CRM
Promotions & discounts
nopCommerce
8.5
SAP CRM
Personalized recommendations
nopCommerce
8.4
SAP CRM
SEO
nopCommerce
9.1
SAP CRM

eCommerce Business Management

nopCommerce
9.1
SAP CRM
Multi-site management
nopCommerce
8.9
SAP CRM
Order processing
nopCommerce
9.1
SAP CRM
Inventory management
nopCommerce
9.2
SAP CRM
Shipping
nopCommerce
9.3
SAP CRM
Custom functionality
nopCommerce
8.8
SAP CRM

Sales Force Automation

nopCommerce
SAP CRM
7.1
Customer data management / contact management
nopCommerce
SAP CRM
7.7
Workflow management
nopCommerce
SAP CRM
7.1
Territory management
nopCommerce
SAP CRM
6.3
Opportunity management
nopCommerce
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
nopCommerce
SAP CRM
7.1
Contract management
nopCommerce
SAP CRM
7.9
Quote & order management
nopCommerce
SAP CRM
7.5
Interaction tracking
nopCommerce
SAP CRM
7.3
Channel / partner relationship management
nopCommerce
SAP CRM
6.6

Customer Service & Support

nopCommerce
SAP CRM
6.5
Case management
nopCommerce
SAP CRM
7.1
Call center management
nopCommerce
SAP CRM
6.2
Help desk management
nopCommerce
SAP CRM
6.3

Marketing Automation

nopCommerce
SAP CRM
6.7
Lead management
nopCommerce
SAP CRM
6.3
Email marketing
nopCommerce
SAP CRM
7.1

CRM Project Management

nopCommerce
SAP CRM
7.7
Task management
nopCommerce
SAP CRM
8.1
Billing and invoicing management
nopCommerce
SAP CRM
7.5
Reporting
nopCommerce
SAP CRM
7.5

CRM Reporting & Analytics

nopCommerce
SAP CRM
7.8
Forecasting
nopCommerce
SAP CRM
7.8
Pipeline visualization
nopCommerce
SAP CRM
7.4
Customizable reports
nopCommerce
SAP CRM
8.1

Customization

nopCommerce
SAP CRM
7.4
Custom fields
nopCommerce
SAP CRM
8.0
Custom objects
nopCommerce
SAP CRM
7.9
Scripting environment
nopCommerce
SAP CRM
7.1
API for custom integration
nopCommerce
SAP CRM
6.6

Security

nopCommerce
SAP CRM
8.4
Single sign-on capability
nopCommerce
SAP CRM
8.3
Role-based user permissions
nopCommerce
SAP CRM
8.5

Social CRM

nopCommerce
SAP CRM
6.3
Social data
nopCommerce
SAP CRM
6.4
Social engagement
nopCommerce
SAP CRM
6.2

Integrations with 3rd-party Software

nopCommerce
SAP CRM
6.3
Marketing automation
nopCommerce
SAP CRM
6.3
Compensation management
nopCommerce
SAP CRM
6.3

Platform

nopCommerce
SAP CRM
7.1
Mobile access
nopCommerce
SAP CRM
7.1

Pros

nopCommerce

  • Excellent modular architecture, which makes it very easy to customize for different kinds of needs.
  • It is open source, free and is constantly updated to keep it up to the latest technologies.
  • The latest version in ASP.NET Core runs in Windows and Linux with excellent performance (Google Page Speed of 100/100).
  • It has a very active community which helps to enhance the solution, develop extensions and themes and helps other users.
  • It is full of features including Multi-Store, Multi-Vendor, and Multi-Warehouse.
Eduardo Adame | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

nopCommerce

  • More community templates would be great.
  • Some of the pricing can be a bit tricky, especially configured items... there is a likelihood of mispriced items with the current structure
Brad Ranks | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

nopCommerce

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

nopCommerce

nopCommerce 10.0
Based on 1 answer
I have asked numerous questions and the team treats my random questions as if they are critical to the continued success of their product. They really take each users' questions to heart and strive to solve them. I cannot commend them enough on how fast they respond to questions as well as the follow-through given to things thay may or may not even be a part of their platform.
Brad Ranks | TrustRadius Reviewer

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Implementation Rating

nopCommerce

nopCommerce 8.0
Based on 1 answer
Go for a plugin based development if you would like to extend nopCommerce. This approach will make it easier for you to upgrade the software.
Anup Kumar | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

nopCommerce

nopCommerce is more powerful than other products. It is also a stable and reliable solution, but performance can be an issue. This is a secure e-commerce platform, scalable and flexible and has a management module to manage the store, products, customers, orders, etc. Also, it is easy to extend functionalities through plugins or code customization.
Vinicius Lima | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

nopCommerce

  • It saved development cost and time for our development team who don't have eCommerce experience. It saved us six months worth of designing and implementing the eCommerce application. No need to mention that our management team and business users were so happy about it.
  • Because of well architectural design, it was so easy to maintain the whole application and include add-on new features from time to time. Making changes and deployment can be done just within a few hours was absolutely phenomenal. It was the trust that technical team gain from management team to make the whole business process running smooth and so every one can sleep sound at night.
  • As our online eCommerce site, http://www.luxegourmets.com has been running more than two years now using nopCommerce, business users are looking to expand and integrate with third party tools. Without further investing and looking for solutions, we have all the tools and add-on features are already provided by the framework.
Christopher Thant | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Screenshots

nopCommerce

SAP CRM

Pricing Details

nopCommerce

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

nopCommerce
9.5
SAP CRM
6.5

Likelihood to Renew

nopCommerce
SAP CRM
9.0

Support Rating

nopCommerce
10.0
SAP CRM
7.3

Online Training

nopCommerce
SAP CRM
7.0

Implementation Rating

nopCommerce
8.0
SAP CRM

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