What users are saying about
160 Ratings
4 Ratings
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Score 3 out of 100
160 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • Norada Solve360 ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization, Security
  • Oracle CRM ranks higher in 2 feature sets: Marketing Automation, CRM Project Management
  • Norada Solve360 and Oracle CRM are tied in 1 feature set: Social CRM

Sales Force Automation

7.8

Norada Solve360

78%
7.5

Oracle CRM

75%
Norada Solve360 ranks higher in 6/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.6
86%
24 Ratings

Workflow management

7.0
70%
1 Rating
6.8
68%
24 Ratings

Territory management

8.0
80%
1 Rating
6.6
66%
23 Ratings

Opportunity management

6.0
60%
1 Rating
7.6
76%
22 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.0
80%
1 Rating
6.7
67%
22 Ratings

Contract management

9.0
90%
1 Rating
7.7
77%
20 Ratings

Quote & order management

5.0
50%
1 Rating
8.0
80%
21 Ratings

Interaction tracking

10.0
100%
1 Rating
7.7
77%
23 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
8.1
81%
20 Ratings

Customer Service & Support

8.7

Norada Solve360

87%
7.6

Oracle CRM

76%
Norada Solve360 ranks higher in 2/3 features

Case management

7.0
70%
1 Rating
8.1
81%
23 Ratings

Call center management

10.0
100%
1 Rating
7.9
79%
21 Ratings

Help desk management

9.0
90%
1 Rating
6.9
69%
23 Ratings

Marketing Automation

6.0

Norada Solve360

60%
7.8

Oracle CRM

78%
Oracle CRM ranks higher in 2/2 features

Lead management

7.0
70%
1 Rating
8.4
84%
21 Ratings

Email marketing

5.0
50%
1 Rating
7.1
71%
19 Ratings

CRM Project Management

7.5

Norada Solve360

75%
8.0

Oracle CRM

80%
Oracle CRM ranks higher in 3/3 features

Task management

8.0
80%
1 Rating
8.4
84%
22 Ratings

Billing and invoicing management

7.0
70%
1 Rating
7.8
78%
18 Ratings

Reporting

N/A
0 Ratings
7.7
77%
21 Ratings

CRM Reporting & Analytics

9.0

Norada Solve360

90%
7.7

Oracle CRM

77%
Norada Solve360 ranks higher in 3/3 features

Forecasting

9.0
90%
1 Rating
8.3
83%
22 Ratings

Pipeline visualization

10.0
100%
1 Rating
7.6
76%
21 Ratings

Customizable reports

8.0
80%
1 Rating
7.2
72%
23 Ratings

Customization

9.5

Norada Solve360

95%
7.1

Oracle CRM

71%
Norada Solve360 ranks higher in 4/4 features

Custom fields

10.0
100%
1 Rating
8.5
85%
23 Ratings

Custom objects

10.0
100%
1 Rating
6.5
65%
23 Ratings

Scripting environment

8.0
80%
1 Rating
7.1
71%
21 Ratings

API for custom integration

10.0
100%
1 Rating
6.3
63%
22 Ratings

Security

10.0

Norada Solve360

100%
8.5

Oracle CRM

85%
Norada Solve360 ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.6
86%
21 Ratings

Role-based user permissions

10.0
100%
1 Rating
8.3
83%
23 Ratings

Social CRM

8.0

Norada Solve360

80%
8.0

Oracle CRM

80%
Norada Solve360 ranks higher in 2/2 features

Social data

8.0
80%
1 Rating
8.0
80%
17 Ratings

Social engagement

8.0
80%
1 Rating
8.0
80%
17 Ratings

Integrations with 3rd-party Software

Norada Solve360

Feature Set Not Supported
N/A
7.3

Oracle CRM

73%
Oracle CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
7.4
74%
19 Ratings

Compensation management

N/A
0 Ratings
7.1
71%
16 Ratings

Platform

Norada Solve360

Feature Set Not Supported
N/A
9.6

Oracle CRM

96%
Oracle CRM ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
9.6
96%
18 Ratings

Attribute Ratings

  • Norada Solve360 is rated higher in 1 area: Support Rating
  • Oracle CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Norada Solve360

70%
1 Rating
8.6

Oracle CRM

86%
24 Ratings

Usability

Norada Solve360

N/A
0 Ratings
8.6

Oracle CRM

86%
2 Ratings

Availability

Norada Solve360

N/A
0 Ratings
9.0

Oracle CRM

90%
2 Ratings

Performance

Norada Solve360

N/A
0 Ratings
8.1

Oracle CRM

81%
4 Ratings

Support Rating

9.0

Norada Solve360

90%
2 Ratings
7.6

Oracle CRM

76%
4 Ratings

Online Training

Norada Solve360

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Implementation Rating

Norada Solve360

N/A
0 Ratings
7.7

Oracle CRM

77%
4 Ratings

Product Scalability

Norada Solve360

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Likelihood to Recommend

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis | TrustRadius Reviewer

Oracle CRM

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Chris Edwards | TrustRadius Reviewer

Pros

Norada Solve360

  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

Norada Solve360

  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis | TrustRadius Reviewer

Oracle CRM

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Anonymous | TrustRadius Reviewer

Pricing Details

Norada Solve360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

$39 per month

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Norada Solve360

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Norada Solve360

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 2 answers
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

Norada Solve360

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 4 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

Norada Solve360

Norada Solve360 9.0
Based on 2 answers
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 4 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

Norada Solve360

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

Norada Solve360

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 7.7
Based on 4 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

Norada Solve360

No answers on this topic

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp | TrustRadius Reviewer

Scalability

Norada Solve360

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

Norada Solve360

  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis | TrustRadius Reviewer

Oracle CRM

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Viktor Mulac | TrustRadius Reviewer

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