Norton Small Business vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

For a small or mid-sized firm with distributed computing requirements like ours, Symantec Norton is well suited. It is an ideal solution as it is easy-to-use and the pricing is the right fit on account of geographical customisation. Small businesses, especially, realise the value of endpoint protection only when they encounter serious issues, therefore their product becomes well suited for those who may dither because of the lack of clarity and poor pricing structure of other options. However, the most important feature still remains its effectiveness, which makes it the most optimal option at the right price

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• In term of pricing
• In term of Advanced threat protection
• User friendly solution and good support team.

• Webroot provides a very easy to use web interface with GSM. From a single dashboard we can control all of our endpoints that are currently using Webroot services. This is extremely helpful for central management for my engineers.
• Webroot's new (2.0) plugin for Automate (formerly LabTech) provides us with integration into our RMM platform that allows for a large majority of the daily operational tasks to be completed without ever having to move to a different application and/or the web dashboard. The integration is key for engineers to make changes on the fly and quickly. They have done a good job with the 2.0 plugin after coming from the 1st iteration.
• Webroot interface on the machines is a simple and easy UI to follow and understand. Seeing what the product is doing and how it is configured is very straightforward and doesn't require much hunting with the local interface on machines.

Incentivized

• Confusing Workflow at Renewal
• Fixed Bundle Sizes may be an issue for Smaller Businesses with in-the-middle requirements
• Easier Installation

Incentivized

• It would be nice if there was a notification when Webroot blocked something. Power users may need to legitimately edit things like their hosts file, but they dont know Webroot is preventing them from doing so. They could easily temporarily disable it to do what they need to do if they were aware. Same thing goes for files that get quarantined without notice, it leaves the user wondering why their legitimate file keeps disappearing.
• While the web based console is nice and easy to use, it could use a little better reporting.
• If an administrator disabled a feature (like the firewall, for example) then the Webroot GUI should not alert the end user about whenever they open it. The software should be aware it is being administratively controlled.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

As previously mentioned, Webroot is struggling to compete. Specifically, it is struggling to show value when similar products are catching more and offer more complete packages for remediation as well. We have discontinued the use of Webroot in favor of offering more advanced protection tools by default to our contracted clients.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• Data Protection is ensured which ensures positive focus from all team members on their work which certain results in improved productivity at the individual level of 2-4% that consequently improves organisational productivity.
• Our cost of external inputs for data security issues is NIL therefore obviously reducing the bottomline by 1-2% which would be the average cost incurred by organisations of our size in general. Of course an event maybe costlier, but I am sticking to averages since we have had no events.
• Overall, we feel that the cost of security software is also lower on account of optimised pricing by Symantec. While the expense in this segment is a fraction of total IT costs, and therefore tangible savings are also fractional. However, So, since the value of outcomes (lack of security related negative events) is much higher, intangible benefits are even higher.

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized