What users are saying about
47 Ratings
47 Ratings
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Score 7.7 out of 100
40 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Norton

For a stand-alone business this should do the trick, but if using across multiple clients (multi-tenancy not an option). Default settings within the program will cause performance issues if not tweaked, meaning someone with networking experience may be necessary. Not ideal for MSP's unless they only have a few clients, as the manageability must be done within "the walls" of each company.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One

Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Norton
Trend Micro Apex One
9.4
Anti-Exploit Technology
Norton
Trend Micro Apex One
8.8
Endpoint Detection and Response (EDR)
Norton
Trend Micro Apex One
9.2
Centralized Management
Norton
Trend Micro Apex One
9.7
Hybrid Deployment Support
Norton
Trend Micro Apex One
9.7
Infection Remediation
Norton
Trend Micro Apex One
9.0
Vulnerability Management
Norton
Trend Micro Apex One
9.7
Malware Detection
Norton
Trend Micro Apex One
9.7

Pros

Norton

  • Advanced protection against web attacks that take advantage of software vulnerabilities. Stops threats that traditional antivirus techniques do not recognize. Filter unwanted e-mails through professionally robust antispam protection
  • Block phishing websites and authenticate trusted sites. Protects, stores and manages logins and personal information. Prevent hackers from spying and stealing information. Identify unsafe websites in search results.
  • It is one of the most effective antivirus when blocking and removing viruses
  • It helps protect and monitor the home network. Automatically protects the PC when it connects to public wireless networks.
SERGIO CHAVES | TrustRadius Reviewer

Trend Micro Apex One

  • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
  • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
  • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
Ratulsnigdha Saha | TrustRadius Reviewer

Cons

Norton

  • It uses a lot of RAM which can cause issues in other areas of computer use.
  • If you chose to un-install it can be difficult to get rid of all traces of the program.
  • The initial configuring can be challenging for the average user as the manuals are overwhelming. Better tutorials would be helpful.
Sasha Luse | TrustRadius Reviewer

Trend Micro Apex One

  • Threat Removal: we've encountered several times when Trend Micro will point out some kind of threat, but lacks the ability to handle the removal itself, and typically still requires some kind of manual intervention.
  • It's small, but I do wish you could rename the endpoint agent names after they're assigned in the system.
  • Greater view and visibility into some of the standard reports offered would be nice.
David Schwartz | TrustRadius Reviewer

Likelihood to Renew

Norton

Norton 8.9
Based on 3 answers
Depends on pricing and company size. In case of growing will probably switch to Symantec Endpoint Protection Cloud or Symantec Endpoint Protection.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One

Trend Micro Apex One 8.0
Based on 4 answers
It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Aaron Myers | TrustRadius Reviewer

Usability

Norton

Norton 9.0
Based on 1 answer
Well organised interface.
dhruv gupta | TrustRadius Reviewer

Trend Micro Apex One

No score
No answers yet
No answers on this topic

Support Rating

Norton

Norton 8.0
Based on 1 answer
Overall satisfaction.
dhruv gupta | TrustRadius Reviewer

Trend Micro Apex One

Trend Micro Apex One 8.0
Based on 1 answer
It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Anonymous | TrustRadius Reviewer

Implementation Rating

Norton

Norton 8.5
Based on 2 answers
Would like a manual or online version that is simple to understand and explains in detail what choices we have and why to make these choices.
Rebecca Neilson | TrustRadius Reviewer

Trend Micro Apex One

No score
No answers yet
No answers on this topic

Alternatives Considered

Norton

Using a hosted model, we know we are always getting the best core cybersecurity, but for the endpoints, we don't need something as complex as FireEye, and we wanted more than Lookout was able to provide. Lookout was terrific, and it came already installed with many of our phones. But we chose to proactively seek out a cyber solution that mapped to our policies.
Jackie Bassett | TrustRadius Reviewer

Trend Micro Apex One

I have evaluated several endpoint security products over the years, but Trend Micro consistently lands in the Gartner's magic quadrant of best companies in this space, reviews well, and, most tellingly, I have had great success with their products. Every iteration brings improvements in ease of use and advancements in protection
Nathan Roberts | TrustRadius Reviewer

Return on Investment

Norton

  • It has helped prevent any private company information including banking and accounting information from being obtained by hackers. This helps prevent attacks on our accounts which would cause huge issues for our company.
  • It helps keep our computers from crashing due to viruses which would halt any operations on that computer and cause extra hours for our I.T. Department to fix.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One

  • Increased employee efficiency is definitely one of the main reasons for using this product. A lot of valuable business hours can be saved by having this product as we all know that fixing virus issues involves more than technical expertise and takes a lot of time.
  • If the employee efficiency improves then any employee facing the customer will have a much better impact and will automatically improve customer service. Having a computer in good condition is going to have a better customer service and it will also help to meet deadlines.
  • The only negative impact I would say that it does affect other VPN agents (which is mandatory for certain client applications or accessing the client network) once the Trend Micro agent gets a version upgrade. On the other hand if the agents are not upgraded from time to time it may affect Trend Micro agents' functionality.
Ratulsnigdha Saha | TrustRadius Reviewer

Pricing Details

Norton

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Apex One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Norton
9.2
Trend Micro Apex One
9.0

Likelihood to Renew

Norton
8.9
Trend Micro Apex One
8.0

Usability

Norton
9.0
Trend Micro Apex One

Support Rating

Norton
8.0
Trend Micro Apex One
8.0

Implementation Rating

Norton
8.5
Trend Micro Apex One

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