Likelihood to Recommend We continue to remain the only professional baseball team that utilizes NOVAtime for our scheduling of staff, mostly because it was designed to schedule hospital workers. The lag time when updating the ASM is extremely time consuming and the inability to work in multiple internet tabs or windows makes it that much more inefficient. I am sure it is a fantastic system for other organizations but it continues to be a challenge for us.
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Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.
Read full review Pros The report database is very extensive--there is a report for everything Easy to use Various ways for EEs and supervisors to access information Read full review Paypro Workforce Management
Setting up new employees is very easy and only takes a couple of minutes. We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us. Read full review Cons There does need to be more support and knowledge when it comes to alternate workweek schedule types (9/80, etc.), as there have been a few unique challenges with those. Read full review Paypro Workforce Management
Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be. Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change. Integration within the system. There are times when you change the information in the system then it randomly changes another section. Read full review Likelihood to Renew The overall satisfaction within the organization has been luke warm, at best. The software may be more conducive for a hospital but I believe there is a reason why we are the lone baseball team utilizing it.
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We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.
Read full review Usability On the employee's side of things, Novatime is pretty intuitive and fairly easy to use. All they have to do is either press a button to punch in or punch out. If they are entering in their hours, all they have to do is type in the number of hours per day. On the manager's side of things, Novatime is also fairly easy to use. It highlights in red any missed punches and in green any OT that the employee has. There are links on the homepage of the manager's page that will lead them to a list of all their employees' missed punches for a pay period and they can fix them all before payroll is due. Novatime becomes a bit more complicated on the administrator's side. The issues I have run into with Novatime normally come after updates/upgrades to their system. They have been getting better, but the administrator's side is still a bit clunky and takes a while to find what you are looking for. It is not as intuitive as the other sides and takes a bit of computer knowledge to figure it out.
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The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.
Read full review Support Rating The program itself can be customized in many different ways to meet the needs of the company/organization that it is working with. The charts/graphs on the new homepage are somewhat helpful and link to useful information. It has some really nice scheduling features that allow managers to see the difference between hours expected to work and actual hours worked as well as overtime, absences, and non-scheduled shifts. Processing payroll is quite simple. PTO request off is straightforward.
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I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.
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The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!
Read full review Alternatives Considered The product is easy to use, and everyone picks up on it quickly. It is less expensive, and has more to offer than any other product I’ve found.
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We have used in-house systems, ADP Total Source, and Valiant Services. This system, in my opinion, is more user-friendly and faster than others. We have more control on our end to process with flexibility that other systems just did not offer.
Read full review Return on Investment We have had a few scenarios where the PTO accrual dropped off and it did take 3 attempts of reaching out to customer service to get it sorted. The customer service team has collaborated with me in creating new PTO categories to automate certain needs to save me some time. Read full review Paypro Workforce Management
Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process. It's cheaper than other payroll company. Read full review ScreenShots