3 Ratings
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Score 8 out of 100
10 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Ahmad Rahman | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Novi Survey
6.3
Verint Enterprise Feedback Management
Survey templates
Novi Survey
6.0
Verint Enterprise Feedback Management
Themes
Novi Survey
6.0
Verint Enterprise Feedback Management
Custom logo/branding
Novi Survey
7.0
Verint Enterprise Feedback Management

Survey Content

Novi Survey
8.7
Verint Enterprise Feedback Management
Changes to live survey
Novi Survey
9.0
Verint Enterprise Feedback Management
Question design help
Novi Survey
9.0
Verint Enterprise Feedback Management
Multiple question types
Novi Survey
8.0
Verint Enterprise Feedback Management

Survey Logic

Novi Survey
9.0
Verint Enterprise Feedback Management
Survey logic flexibility
Novi Survey
9.0
Verint Enterprise Feedback Management

Survey Reporting & Analytics

Novi Survey
8.6
Verint Enterprise Feedback Management
Response tracking
Novi Survey
9.0
Verint Enterprise Feedback Management
Data export
Novi Survey
9.0
Verint Enterprise Feedback Management
Standard reports
Novi Survey
9.0
Verint Enterprise Feedback Management
Custom reports
Novi Survey
9.0
Verint Enterprise Feedback Management
Analytics
Novi Survey
7.0
Verint Enterprise Feedback Management

Survey Administration & Security

Novi Survey
8.0
Verint Enterprise Feedback Management
Access controls
Novi Survey
8.0
Verint Enterprise Feedback Management
Compliance
Novi Survey
8.0
Verint Enterprise Feedback Management

Survey Distribution

Novi Survey
7.0
Verint Enterprise Feedback Management
Respondent restrictions
Novi Survey
7.0
Verint Enterprise Feedback Management

Pros

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
Ahmad Rahman | TrustRadius Reviewer

Cons

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Ahmad Rahman | TrustRadius Reviewer

Likelihood to Renew

Novi Survey

No score
No answers yet
No answers on this topic

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
Ahmad Rahman | TrustRadius Reviewer

Usability

Novi Survey

No score
No answers yet
No answers on this topic

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 7.0
Based on 1 answer
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.
Ahmad Rahman | TrustRadius Reviewer

Support Rating

Novi Survey

No score
No answers yet
No answers on this topic

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Ahmad Rahman | TrustRadius Reviewer

Alternatives Considered

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder | TrustRadius Reviewer

Verint Enterprise Feedback Management

No answers on this topic

Return on Investment

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback
Ahmad Rahman | TrustRadius Reviewer

Pricing Details

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Verint Enterprise Feedback Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Novi Survey
8.0
Verint Enterprise Feedback Management
10.0

Likelihood to Renew

Novi Survey
Verint Enterprise Feedback Management
10.0

Usability

Novi Survey
Verint Enterprise Feedback Management
7.0

Support Rating

Novi Survey
Verint Enterprise Feedback Management
10.0

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