What users are saying about
3 Ratings
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Score 8 out of 100
25 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder | TrustRadius Reviewer

Verint ForeSee CX Suite

With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Byron Conner | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Novi Survey
6.3
Verint ForeSee CX Suite
6.7
Survey templates
Novi Survey
6.0
Verint ForeSee CX Suite
7.0
Themes
Novi Survey
6.0
Verint ForeSee CX Suite
8.0
Custom logo/branding
Novi Survey
7.0
Verint ForeSee CX Suite
5.0

Survey Content

Novi Survey
8.7
Verint ForeSee CX Suite
8.5
Changes to live survey
Novi Survey
9.0
Verint ForeSee CX Suite
9.0
Question design help
Novi Survey
9.0
Verint ForeSee CX Suite
Multiple question types
Novi Survey
8.0
Verint ForeSee CX Suite
8.0

Survey Logic

Novi Survey
9.0
Verint ForeSee CX Suite
8.0
Survey logic flexibility
Novi Survey
9.0
Verint ForeSee CX Suite
8.0

Survey Reporting & Analytics

Novi Survey
8.6
Verint ForeSee CX Suite
8.8
Response tracking
Novi Survey
9.0
Verint ForeSee CX Suite
9.0
Data export
Novi Survey
9.0
Verint ForeSee CX Suite
10.0
Standard reports
Novi Survey
9.0
Verint ForeSee CX Suite
8.0
Custom reports
Novi Survey
9.0
Verint ForeSee CX Suite
8.0
Analytics
Novi Survey
7.0
Verint ForeSee CX Suite
9.0

Survey Administration & Security

Novi Survey
8.0
Verint ForeSee CX Suite
Access controls
Novi Survey
8.0
Verint ForeSee CX Suite
Compliance
Novi Survey
8.0
Verint ForeSee CX Suite

Survey Distribution

Novi Survey
7.0
Verint ForeSee CX Suite
Respondent restrictions
Novi Survey
7.0
Verint ForeSee CX Suite

Pros

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Easy navigation
  • Offers an app for on the go!
Byron Conner | TrustRadius Reviewer

Cons

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder | TrustRadius Reviewer

Verint ForeSee CX Suite

  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
Byron Conner | TrustRadius Reviewer

Alternatives Considered

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder | TrustRadius Reviewer

Verint ForeSee CX Suite

ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Byron Conner | TrustRadius Reviewer

Return on Investment

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Better customer engagement.
  • Increase in sales.
Byron Conner | TrustRadius Reviewer

Pricing Details

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Verint ForeSee CX Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Novi Survey
8.0
Verint ForeSee CX Suite
9.0

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