What users are saying about
3 Ratings
19 Ratings
3 Ratings
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Score 8 out of 100
19 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder | TrustRadius Reviewer

Zoho Survey

Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
Jon Porreca | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Novi Survey
6.3
Zoho Survey
9.1
Survey templates
Novi Survey
6.0
Zoho Survey
9.2
Themes
Novi Survey
6.0
Zoho Survey
8.9
Custom logo/branding
Novi Survey
7.0
Zoho Survey
9.2

Survey Content

Novi Survey
8.7
Zoho Survey
9.2
Changes to live survey
Novi Survey
9.0
Zoho Survey
9.1
Question design help
Novi Survey
9.0
Zoho Survey
9.0
Multiple question types
Novi Survey
8.0
Zoho Survey
9.6

Survey Logic

Novi Survey
9.0
Zoho Survey
9.5
Survey logic flexibility
Novi Survey
9.0
Zoho Survey
9.5

Survey Reporting & Analytics

Novi Survey
8.6
Zoho Survey
9.6
Response tracking
Novi Survey
9.0
Zoho Survey
9.8
Data export
Novi Survey
9.0
Zoho Survey
9.5
Standard reports
Novi Survey
9.0
Zoho Survey
9.6
Custom reports
Novi Survey
9.0
Zoho Survey
9.3
Analytics
Novi Survey
7.0
Zoho Survey
9.8

Survey Administration & Security

Novi Survey
8.0
Zoho Survey
9.8
Access controls
Novi Survey
8.0
Zoho Survey
9.7
Compliance
Novi Survey
8.0
Zoho Survey
9.8

Survey Distribution

Novi Survey
7.0
Zoho Survey
9.6
Respondent restrictions
Novi Survey
7.0
Zoho Survey
9.5
Vendor-offered crowdsourcing
Novi Survey
Zoho Survey
9.6

Pros

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder | TrustRadius Reviewer

Zoho Survey

  • My use of Zoho Survey is very limited. I am responsible for making sure we get all of our NPS responses back. I've never had any issues doing so!
Amy Gray | TrustRadius Reviewer

Cons

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder | TrustRadius Reviewer

Zoho Survey

  • It can be a little "clunky" if you are not experienced in how Zoho Products work
  • The pricing is a little harder to grasp than other products
  • Customization is not as flexible as some other products out there
Anonymous | TrustRadius Reviewer

Alternatives Considered

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder | TrustRadius Reviewer

Zoho Survey

Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we need to make and training that we may need overall.
Anonymous | TrustRadius Reviewer

Return on Investment

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder | TrustRadius Reviewer

Zoho Survey

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
Edward Carrero | TrustRadius Reviewer

Pricing Details

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zoho Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Novi Survey
8.0
Zoho Survey
9.4

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