Nuance Digital Engagement Platform vs. SendBird

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nuance Digital Engagement Platform
Score 4.0 out of 10
N/A
The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016.N/A
SendBird
Score 8.9 out of 10
Small Businesses (1-50 employees)
SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…
$0
Up to 1,000 chat MAU
Pricing
Nuance Digital Engagement PlatformSendBird
Editions & Modules
No answers on this topic
Free
$0
Up to 1,000 chat MAU
SPROUT
$49
Up to 10,000 chat MAU
TREE
$149
Up to 30,000 chat MAU, Broadcasting message is available
PARK
$499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE
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Offerings
Pricing Offerings
Nuance Digital Engagement PlatformSendBird
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.
More Pricing Information
Community Pulse
Nuance Digital Engagement PlatformSendBird
Top Pros
Top Cons
Best Alternatives
Nuance Digital Engagement PlatformSendBird
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Conversica
Conversica
Score 9.4 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nuance Digital Engagement PlatformSendBird
Likelihood to Recommend
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
Nuance Digital Engagement PlatformSendBird
Likelihood to Recommend
Nuance
No answers on this topic
SendBird
SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.
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Pros
Nuance
No answers on this topic
SendBird
  • Moderation around comments & chats.
  • SendBird UIKit was super helpful for the design team.
  • Our devs raved about the API documentation being so thorough & easy to follow.
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Cons
Nuance
No answers on this topic
SendBird
  • It's support system is not that efficient
  • Documentation needs improvement
  • It's pricing is a little bit high comparing to other available options
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Return on Investment
Nuance
No answers on this topic
SendBird
  • Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
  • Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.
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ScreenShots

SendBird Screenshots

Screenshot of SendBirdScreenshot of SendBird chat roomScreenshot of Administration dashboard