Nuance Digital Engagement Platform vs. ServiceNow Customer Service Management
Nuance Digital Engagement Platform vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nuance Digital Engagement Platform | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Nuance Digital Engagement Platform | ServiceNow Customer Service Management | |
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Nuance Digital Engagement Platform | ServiceNow Customer Service Management | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nuance Digital Engagement Platform | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Nuance Digital Engagement Platform | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Nuance No answers on this topic | ServiceNow |
Pros | Nuance No answers on this topic | ServiceNow |
Cons | Nuance No answers on this topic | ServiceNow |
Usability | Nuance No answers on this topic | ServiceNow |
Support Rating | Nuance No answers on this topic | ServiceNow |
Alternatives Considered | Nuance No answers on this topic | ServiceNow |
Return on Investment | Nuance No answers on this topic | ServiceNow |
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