Likelihood to Recommend Once the initial transition was complete, the software has been easy to work with and efficient. Payments are coming in quickly and we can identify errors in billing before submission making the process smooth.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.
Read full review Pros Entering patient's information Creating Appointments Editing appointments Some reports are helpful Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Booking online appointments through our website or directly through yelp Elegant, organized website Send patient reminders Increase Ranking SEO to 1st page of Google Handles patient online reviews Read full review Cons Customer Service Batch Billing Modifying to fit particular needs Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls. Ability to have more fields in the appointment request module be required. Less expensive annual fee. Read full review Support Rating Tebra Technologies, Inc (Kareo + PatientPop)
The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now
Read full review Alternatives Considered Overall NUEMD is easy to use self explanatory and realtime helps alot when were are busy checking in patients, it gives you messages letting you know when something isnt right and that makes the claim we send out to the ins company cleaner to the return on payments from the ins co is better
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there
Read full review Return on Investment It makes it easier to train people on how to use due to it being simple Helps keep track of past present and future visits Complete customizable schedule for different providers Read full review Tebra Technologies, Inc (Kareo + PatientPop)
They have been instrumental in increases our business and getting the word out about our services Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies Very informational relative to anything web-based. Read full review ScreenShots