What users are saying about
41 Ratings
This review does not include a rating.
41 Ratings
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Score 7.1 out of 100
This review does not include a rating.

Likelihood to Recommend

BMC Track-It!

Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow.A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.
Anonymous | TrustRadius Reviewer

Oomnitza

No answers on this topic

Feature Rating Comparison

IT Asset Management

BMC Track-It!
5.8
Oomnitza
Software and hardware inventory tracking
BMC Track-It!
6.6
Oomnitza
License management
BMC Track-It!
5.8
Oomnitza
Asset lifecycle monitoring
BMC Track-It!
6.1
Oomnitza
Contract management
BMC Track-It!
4.1
Oomnitza
Asset relationship management
BMC Track-It!
6.3
Oomnitza

Pros

BMC Track-It!

  • The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
  • It includes email notifications where users are able to respond to an email and it updates the ticket.
  • The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.
Anonymous | TrustRadius Reviewer

Oomnitza

No answers on this topic

Cons

BMC Track-It!

  • Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
  • A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
  • Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.
Michael Metalios | TrustRadius Reviewer

Oomnitza

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Support Rating

BMC Track-It!

BMC Track-It! 8.4
Based on 8 answers
We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.
Anonymous | TrustRadius Reviewer

Oomnitza

No score
No answers yet
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Alternatives Considered

BMC Track-It!

BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.
Anonymous | TrustRadius Reviewer

Oomnitza

No answers on this topic

Return on Investment

BMC Track-It!

  • The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
  • The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.
Anonymous | TrustRadius Reviewer

Oomnitza

No answers on this topic

Pricing Details

BMC Track-It!

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Oomnitza

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

BMC Track-It!
6.9
Oomnitza

Support Rating

BMC Track-It!
8.4
Oomnitza

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