BMC Track-It! vs. Oomnitza

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Track-It!
Score 6.5 out of 10
N/A
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.N/A
Oomnitza
Score 7.6 out of 10
N/A
Oomnitza, in San Francisco, offers an IT Asset Management platform designed to provide organizations a comprehensive solution to track and manage their assets. Oomnitza's cloud-based asset tracking software is presented as a connected, automated and visualized solution providing a single place to track and optimize everything that powers a business. They state their approach is “Thing Management” versus asset management.N/A
Pricing
BMC Track-It!Oomnitza
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Track-It!Oomnitza
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
BMC Track-It!Oomnitza
Top Pros
Top Cons
Features
BMC Track-It!Oomnitza
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
BMC Track-It!
5.8
15 Ratings
Oomnitza
-
Ratings
Software and hardware inventory tracking6.715 Ratings00 Ratings
License management5.715 Ratings00 Ratings
Asset lifecycle monitoring6.012 Ratings00 Ratings
Contract management4.09 Ratings00 Ratings
Asset relationship management6.312 Ratings00 Ratings
User Ratings
BMC Track-It!Oomnitza
Likelihood to Recommend
7.0
(18 ratings)
-
(0 ratings)
Support Rating
8.5
(8 ratings)
-
(0 ratings)
User Testimonials
BMC Track-It!Oomnitza
Likelihood to Recommend
BMC Software Inc.
Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow. A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.
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Oomnitza
No answers on this topic
Pros
BMC Software Inc.
  • The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
  • It includes email notifications where users are able to respond to an email and it updates the ticket.
  • The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.
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Oomnitza
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Cons
BMC Software Inc.
  • Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
  • A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
  • Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.
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Oomnitza
No answers on this topic
Support Rating
BMC Software Inc.
We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.
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Oomnitza
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Alternatives Considered
BMC Software Inc.
BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.
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Oomnitza
No answers on this topic
Return on Investment
BMC Software Inc.
  • The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
  • The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.
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Oomnitza
No answers on this topic