BMC Track-It! vs. Serviceware Processes (helpLine)
BMC Track-It! vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Track-It! | N/A | BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution. | N/A | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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BMC Track-It! | Serviceware Processes (helpLine) | |
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Top Pros |
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Top Cons |
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BMC Track-It! | Serviceware Processes (helpLine) | ||||||||||||||||||||||||
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IT Asset Management |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Track-It! | Serviceware Processes (helpLine) | |
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Small Businesses | ConnectWise RMM Score 7.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Track-It! | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 7.0 (18 ratings) | 9.0 (1 ratings) |
Support Rating | 8.5 (4 ratings) | 9.0 (1 ratings) |
BMC Track-It! | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | BMC Software Inc. | Serviceware |
Pros | BMC Software Inc. | Serviceware |
Cons | BMC Software Inc. | Serviceware |
Support Rating | BMC Software Inc. | Serviceware |
Alternatives Considered | BMC Software Inc. | Serviceware |
Return on Investment | BMC Software Inc. | Serviceware |
ScreenShots |