Nutshell CRM vs. Oracle CRM On Demand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nutshell
Score 6.4 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$20
per user, per month
Oracle CRM On Demand
Score 6.9 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Pricing
Nutshell CRMOracle CRM On Demand
Editions & Modules
Starter
$20
per user, per month
Pro
$35
per user, per month
Pro+
$70
per user, per month
No answers on this topic
Offerings
Pricing Offerings
NutshellOracle CRM On Demand
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Nutshell CRMOracle CRM On Demand
Considered Both Products
Nutshell

No answer on this topic

Oracle CRM On Demand
Chose Oracle CRM On Demand
Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline …
Top Pros
Top Cons
Features
Nutshell CRMOracle CRM On Demand
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nutshell CRM
7.4
11 Ratings
4% below category average
Oracle CRM On Demand
8.3
25 Ratings
8% above category average
Customer data management / contact management9.010 Ratings8.925 Ratings
Workflow management8.39 Ratings8.024 Ratings
Territory management6.06 Ratings8.124 Ratings
Opportunity management9.07 Ratings8.125 Ratings
Integration with email client (e.g., Outlook or Gmail)7.511 Ratings7.722 Ratings
Quote & order management6.76 Ratings8.523 Ratings
Interaction tracking9.59 Ratings8.524 Ratings
Channel / partner relationship management3.01 Ratings9.023 Ratings
Contract management00 Ratings8.124 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nutshell CRM
8.8
6 Ratings
16% above category average
Oracle CRM On Demand
8.6
24 Ratings
14% above category average
Case management9.75 Ratings8.524 Ratings
Call center management8.04 Ratings8.723 Ratings
Help desk management00 Ratings8.524 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nutshell CRM
8.3
10 Ratings
10% above category average
Oracle CRM On Demand
8.5
24 Ratings
12% above category average
Lead management8.59 Ratings9.124 Ratings
Email marketing8.08 Ratings7.922 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nutshell CRM
8.9
9 Ratings
16% above category average
Oracle CRM On Demand
8.6
24 Ratings
13% above category average
Task management9.08 Ratings8.923 Ratings
Reporting8.87 Ratings8.523 Ratings
Billing and invoicing management00 Ratings8.522 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nutshell CRM
8.1
11 Ratings
6% above category average
Oracle CRM On Demand
8.2
24 Ratings
7% above category average
Forecasting8.08 Ratings8.624 Ratings
Pipeline visualization7.810 Ratings8.224 Ratings
Customizable reports8.610 Ratings7.824 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nutshell CRM
8.2
8 Ratings
8% above category average
Oracle CRM On Demand
7.6
24 Ratings
0% above category average
Custom fields7.78 Ratings8.724 Ratings
Custom objects9.05 Ratings6.924 Ratings
Scripting environment9.01 Ratings7.821 Ratings
API for custom integration7.04 Ratings7.023 Ratings
Security
Comparison of Security features of Product A and Product B
Nutshell CRM
7.5
2 Ratings
10% below category average
Oracle CRM On Demand
8.8
25 Ratings
6% above category average
Single sign-on capability9.01 Ratings9.122 Ratings
Role-based user permissions6.01 Ratings8.525 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nutshell CRM
7.8
7 Ratings
7% above category average
Oracle CRM On Demand
8.5
18 Ratings
16% above category average
Social data7.67 Ratings8.618 Ratings
Social engagement8.01 Ratings8.518 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nutshell CRM
8.0
1 Ratings
11% above category average
Oracle CRM On Demand
7.6
22 Ratings
6% above category average
Marketing automation8.01 Ratings7.822 Ratings
Compensation management8.01 Ratings7.420 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nutshell CRM
7.5
11 Ratings
0% above category average
Oracle CRM On Demand
10.0
18 Ratings
29% above category average
Mobile access7.511 Ratings10.018 Ratings
Best Alternatives
Nutshell CRMOracle CRM On Demand
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
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User Ratings
Nutshell CRMOracle CRM On Demand
Likelihood to Recommend
10.0
(11 ratings)
8.9
(26 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
9.5
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Nutshell CRMOracle CRM On Demand
Likelihood to Recommend
Nutshell, Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
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Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
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Pros
Nutshell, Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
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Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
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Cons
Nutshell, Inc.
  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
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Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
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Likelihood to Renew
Nutshell, Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
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Oracle
No answers on this topic
Usability
Nutshell, Inc.
Very easy to use, great for small office
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Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Support Rating
Nutshell, Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
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Oracle
No answers on this topic
Implementation Rating
Nutshell, Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
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Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
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Alternatives Considered
Nutshell, Inc.
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
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Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
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Return on Investment
Nutshell, Inc.
  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
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Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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ScreenShots