21 Ratings
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Score 8.4 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
Nutshell
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workflow management
Nutshell
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
Nutshell
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
Nutshell
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Quote & order management
Nutshell
6.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
Nutshell
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
Nutshell
3.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Contract management
Nutshell
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8

Customer Service & Support

Nutshell
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
Nutshell
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
Nutshell
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
Nutshell
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

Nutshell
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
Nutshell
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
Nutshell
7.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

Nutshell
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
Nutshell
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Reporting
Nutshell
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

Nutshell
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
Nutshell
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
Nutshell
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
Nutshell
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Customization

Nutshell
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Custom fields
Nutshell
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
Nutshell
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
Nutshell
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
API for custom integration
Nutshell
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1

Security

Nutshell
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
Nutshell
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
Nutshell
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

Social CRM

Nutshell
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
Nutshell
7.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
Nutshell
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

Nutshell
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
Nutshell
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
Nutshell
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

Nutshell
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
Nutshell
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Nutshell

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Nutshell

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Nutshell

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

Nutshell
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

Nutshell
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

Nutshell
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

Nutshell
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

Nutshell
9.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

Nutshell
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Implementation Rating

Nutshell
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

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