What users are saying about
21 Ratings
Top Rated
557 Ratings
21 Ratings
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Score 8.5 out of 100
Top Rated
557 Ratings
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Score 8 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Salesforce Einstein Analytics

I like being able to customize for what I need, sometimes it is dizzying as there are so many possibilities to chart and visualize data, can get overwhelmed. eg, reporting for the sake of reporting, just because you can...But for large sets of data, complex, where you wish to identify trends and opportunities, there is much to mine here.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Salesforce Einstein Analytics
Customer data management / contact management
Nutshell
9.0
Salesforce Einstein Analytics
Workflow management
Nutshell
8.1
Salesforce Einstein Analytics
Territory management
Nutshell
6.0
Salesforce Einstein Analytics
Opportunity management
Nutshell
8.7
Salesforce Einstein Analytics
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Salesforce Einstein Analytics
Quote & order management
Nutshell
6.8
Salesforce Einstein Analytics
Interaction tracking
Nutshell
9.3
Salesforce Einstein Analytics
Channel / partner relationship management
Nutshell
3.0
Salesforce Einstein Analytics

Customer Service & Support

Nutshell
8.8
Salesforce Einstein Analytics
Case management
Nutshell
9.7
Salesforce Einstein Analytics
Call center management
Nutshell
8.0
Salesforce Einstein Analytics

Marketing Automation

Nutshell
8.1
Salesforce Einstein Analytics
Lead management
Nutshell
8.4
Salesforce Einstein Analytics
Email marketing
Nutshell
7.8
Salesforce Einstein Analytics

CRM Project Management

Nutshell
9.0
Salesforce Einstein Analytics
Task management
Nutshell
9.1
Salesforce Einstein Analytics
Reporting
Nutshell
8.8
Salesforce Einstein Analytics

CRM Reporting & Analytics

Nutshell
8.2
Salesforce Einstein Analytics
Forecasting
Nutshell
8.0
Salesforce Einstein Analytics
Pipeline visualization
Nutshell
8.0
Salesforce Einstein Analytics
Customizable reports
Nutshell
8.7
Salesforce Einstein Analytics

Customization

Nutshell
8.3
Salesforce Einstein Analytics
Custom fields
Nutshell
7.9
Salesforce Einstein Analytics
Custom objects
Nutshell
9.0
Salesforce Einstein Analytics
Scripting environment
Nutshell
9.0
Salesforce Einstein Analytics
API for custom integration
Nutshell
7.1
Salesforce Einstein Analytics

Security

Nutshell
7.5
Salesforce Einstein Analytics
Single sign-on capability
Nutshell
9.0
Salesforce Einstein Analytics
Role-based user permissions
Nutshell
6.0
Salesforce Einstein Analytics

Social CRM

Nutshell
7.7
Salesforce Einstein Analytics
Social data
Nutshell
7.4
Salesforce Einstein Analytics
Social engagement
Nutshell
8.0
Salesforce Einstein Analytics

Integrations with 3rd-party Software

Nutshell
8.0
Salesforce Einstein Analytics
Marketing automation
Nutshell
8.0
Salesforce Einstein Analytics
Compensation management
Nutshell
8.0
Salesforce Einstein Analytics

Platform

Nutshell
7.7
Salesforce Einstein Analytics
Mobile access
Nutshell
7.7
Salesforce Einstein Analytics

BI Standard Reporting

Nutshell
Salesforce Einstein Analytics
7.7
Pixel Perfect reports
Nutshell
Salesforce Einstein Analytics
7.4
Customizable dashboards
Nutshell
Salesforce Einstein Analytics
7.9
Report Formatting Templates
Nutshell
Salesforce Einstein Analytics
7.7

Ad-hoc Reporting

Nutshell
Salesforce Einstein Analytics
7.4
Drill-down analysis
Nutshell
Salesforce Einstein Analytics
7.6
Formatting capabilities
Nutshell
Salesforce Einstein Analytics
7.6
Integration with R or other statistical packages
Nutshell
Salesforce Einstein Analytics
6.8
Report sharing and collaboration
Nutshell
Salesforce Einstein Analytics
7.7

Report Output and Scheduling

Nutshell
Salesforce Einstein Analytics
7.4
Publish to Web
Nutshell
Salesforce Einstein Analytics
7.3
Publish to PDF
Nutshell
Salesforce Einstein Analytics
7.6
Report Versioning
Nutshell
Salesforce Einstein Analytics
7.3
Report Delivery Scheduling
Nutshell
Salesforce Einstein Analytics
7.4
Delivery to Remote Servers
Nutshell
Salesforce Einstein Analytics
7.2

Data Discovery and Visualization

Nutshell
Salesforce Einstein Analytics
8.2
Pre-built visualization formats (heatmaps, scatter plots etc.)
Nutshell
Salesforce Einstein Analytics
8.8
Location Analytics / Geographic Visualization
Nutshell
Salesforce Einstein Analytics
8.2
Predictive Analytics
Nutshell
Salesforce Einstein Analytics
7.6

Access Control and Security

Nutshell
Salesforce Einstein Analytics
8.1
Multi-User Support (named login)
Nutshell
Salesforce Einstein Analytics
8.0
Role-Based Security Model
Nutshell
Salesforce Einstein Analytics
7.7
Multiple Access Permission Levels (Create, Read, Delete)
Nutshell
Salesforce Einstein Analytics
8.2
Single Sign-On (SSO)
Nutshell
Salesforce Einstein Analytics
8.5

Mobile Capabilities

Nutshell
Salesforce Einstein Analytics
8.0
Responsive Design for Web Access
Nutshell
Salesforce Einstein Analytics
8.4
Dedicated iOS Application
Nutshell
Salesforce Einstein Analytics
7.7
Dedicated Android Application
Nutshell
Salesforce Einstein Analytics
7.5
Dashboard / Report / Visualization Interactivity on Mobile
Nutshell
Salesforce Einstein Analytics
8.3

Application Program Interfaces (APIs) / Embedding

Nutshell
Salesforce Einstein Analytics
6.6
REST API
Nutshell
Salesforce Einstein Analytics
6.5
Javascript API
Nutshell
Salesforce Einstein Analytics
6.5
iFrames
Nutshell
Salesforce Einstein Analytics
6.6
Java API
Nutshell
Salesforce Einstein Analytics
6.7
Themeable User Interface (UI)
Nutshell
Salesforce Einstein Analytics
6.3
Customizable Platform (Open Source)
Nutshell
Salesforce Einstein Analytics
7.0

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Salesforce Einstein Analytics

  • It has dashboards that, out of the box, can be useful for people who do not want to put in much effort in creating custom dashboards. It also has the ability to customize dashboards so you can add more info and functionality to your dashboards if the need arises.
  • The developers are continually investing in the platform and providing improvements, and listen to customer feedback and feature requests. They regularly update the app and provide more functionality which has been beneficial to our institution.
  • Native integration and natural connection if your organization is already using Salesforce. Super easy to set up and works well with Salesforce. Very smooth and natural when connecting it to your Salesforce instance.
  • Excellent visual experience for presenting data. Users find it so much easier to navigate and view data in a visual way, which allows them to drive their performance in the right directions.
  • Has the ability to pull data not only from Salesforce but from other external systems and databases, making it an all-around BI tool. Mixing data from Salesforce and other third-party systems puts all your data in one place which can easily be ingested by decision-makers and executives.
Anonymous | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Salesforce Einstein Analytics

  • When we started with SAC we did not realize for it to be effective it would require a FTE to be the administrator.
  • You need an energetic, self-starting person to be the administrator to get the most value out of your investment.
  • You need ELT buy-in to make all parties accountable for their assigned duties.
Richard Peterson | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Salesforce Einstein Analytics

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Salesforce Einstein Analytics

Salesforce Einstein Analytics 6.0
Based on 1 answer
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Salesforce Einstein Analytics

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Jeffrey Smith | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Salesforce Einstein Analytics

No answers on this topic

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Salesforce Einstein Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Einstein Analytics Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Salesforce Einstein Analytics
7.9

Likelihood to Renew

Nutshell
10.0
Salesforce Einstein Analytics

Usability

Nutshell
9.0
Salesforce Einstein Analytics

Support Rating

Nutshell
9.5
Salesforce Einstein Analytics

Implementation Rating

Nutshell
8.0
Salesforce Einstein Analytics
6.0

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