What users are saying about
21 Ratings
21 Ratings
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Score 8.4 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Tour de Force CRM
6.4
Customer data management / contact management
Nutshell
9.0
Tour de Force CRM
10.0
Workflow management
Nutshell
8.1
Tour de Force CRM
Territory management
Nutshell
6.0
Tour de Force CRM
10.0
Opportunity management
Nutshell
8.7
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Tour de Force CRM
1.0
Quote & order management
Nutshell
6.8
Tour de Force CRM
5.0
Interaction tracking
Nutshell
9.3
Tour de Force CRM
7.0
Channel / partner relationship management
Nutshell
3.0
Tour de Force CRM
2.0

Customer Service & Support

Nutshell
8.8
Tour de Force CRM
5.5
Case management
Nutshell
9.7
Tour de Force CRM
8.0
Call center management
Nutshell
8.0
Tour de Force CRM
Help desk management
Nutshell
Tour de Force CRM
3.0

Marketing Automation

Nutshell
8.1
Tour de Force CRM
4.0
Lead management
Nutshell
8.4
Tour de Force CRM
7.0
Email marketing
Nutshell
7.8
Tour de Force CRM
1.0

CRM Project Management

Nutshell
9.0
Tour de Force CRM
3.7
Task management
Nutshell
9.1
Tour de Force CRM
1.0
Reporting
Nutshell
8.8
Tour de Force CRM
3.0
Billing and invoicing management
Nutshell
Tour de Force CRM
7.0

CRM Reporting & Analytics

Nutshell
8.2
Tour de Force CRM
8.0
Forecasting
Nutshell
8.0
Tour de Force CRM
8.0
Pipeline visualization
Nutshell
7.9
Tour de Force CRM
8.0
Customizable reports
Nutshell
8.7
Tour de Force CRM
8.0

Customization

Nutshell
8.2
Tour de Force CRM
6.0
Custom fields
Nutshell
7.9
Tour de Force CRM
6.0
Custom objects
Nutshell
9.0
Tour de Force CRM
Scripting environment
Nutshell
9.0
Tour de Force CRM
API for custom integration
Nutshell
7.1
Tour de Force CRM
6.0

Security

Nutshell
7.5
Tour de Force CRM
9.5
Single sign-on capability
Nutshell
9.0
Tour de Force CRM
10.0
Role-based user permissions
Nutshell
6.0
Tour de Force CRM
9.0

Social CRM

Nutshell
7.7
Tour de Force CRM
Social data
Nutshell
7.4
Tour de Force CRM
Social engagement
Nutshell
8.0
Tour de Force CRM

Integrations with 3rd-party Software

Nutshell
8.0
Tour de Force CRM
3.0
Marketing automation
Nutshell
8.0
Tour de Force CRM
3.0
Compensation management
Nutshell
8.0
Tour de Force CRM

Platform

Nutshell
7.7
Tour de Force CRM
8.0
Mobile access
Nutshell
7.7
Tour de Force CRM
8.0

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Tour de Force CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Tour de Force CRM
7.0

Likelihood to Renew

Nutshell
10.0
Tour de Force CRM

Usability

Nutshell
9.0
Tour de Force CRM

Support Rating

Nutshell
9.5
Tour de Force CRM

Implementation Rating

Nutshell
8.0
Tour de Force CRM

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