What users are saying about
10 Ratings
19 Ratings
10 Ratings
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Score 7 out of 100
19 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Observium

  • If you are on a budget, this is one heck of a tool for the price (including the ~$200/year for the Pro subscription).
  • If you are OK with maintaining and updating open source tools, this is a great tool.
  • If you are afraid of the Linux command line or live in a Windows-centric world, this might not be the tool for you.
  • If you can't stand things occasionally not working, this is probably not a good fit.
Derek Dolan | TrustRadius Reviewer

Site24x7

While Site24x7 can monitor almost anything, it is the most cost effective when using its basic monitor. The basic monitor covers certificate health, web sites/services, general server health, IIS health, and much more. The advanced monitors cover SQL, Microsoft Failover Clustering, etc. but even though we get three advanced monitors with the initial subscription, we don't use them because the SQL monitoring can be very noisy without some fine-tuning. It wasn't uncommon to get woken up at 3 am because of a SQL anomaly that tripped a metric.
Wes Dunaway | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Observium
Site24x7
8.3
Remote monitoring
Observium
Site24x7
9.4
Network device monitoring
Observium
Site24x7
7.6
Multiple Server Monitoring
Observium
Site24x7
8.8
Multi-device monitoring
Observium
Site24x7
7.4
Automated alerts and notifications
Observium
Site24x7
8.5

Management Tasks

Observium
Site24x7
7.3
Policy-based automation
Observium
Site24x7
7.3

Reporting

Observium
Site24x7
7.3
Performance data reports
Observium
Site24x7
8.2
Customizable reporting
Observium
Site24x7
7.5
Data visualization
Observium
Site24x7
8.3
Risk analysis
Observium
Site24x7
5.1

Pros

Observium

  • You can see the bits per second that are happening on the ports, which is fantastic.
  • Between logical interfaces, you can see how much bandwidth is being used per second/minute/hour.
  • You can infer power consumption and conflicting routes. Great tool to aggregate and visualize your distributed network.
Anonymous | TrustRadius Reviewer

Site24x7

  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Rob Bates | TrustRadius Reviewer

Cons

Observium

  • The documentation needs help. This product, like many other IT products, likes to skip the "101" stuff, assuming that you just inherently know how to do something, and the documentation is just for reference.
  • I have not been able to rely on the alerting engine as our primary way of knowing if devices are up or down. I'm sure that's just as much my fault as the software, but this is one area where commercial products tend to shine in comparison.
  • The autodiscovery of VMware virtual machines does not work properly if the ESX-level name of the VM doesn't match the VM's hostname. FileServer234 will be discovered, but "Server234 - File and Print" will not.
Derek Dolan | TrustRadius Reviewer

Site24x7

  • Analysis: Site24x7 sends a report when a site is back up, with an "analysis" of the outage. The idea is to help pinpoint the cause, but it's almost always useless.
  • Overalerting on larger outages: Site24x7 sends an alert on every site that we have configured when they go down. A hierarchical setup would be better, or some way for it to recognize that if more than two sites are down simultaneously, it only needs to send one alert with that information. Getting 12 text messages at 1 AM is not fun.
  • Complex setup: It takes a long time to set up everything for monitoring. Automation would be nice.
Robert Paul | TrustRadius Reviewer

Support Rating

Observium

Observium 5.0
Based on 1 answer
It's open source. Your mileage may vary. Sometimes the provided documentation is beyond frustrating, other times it's right on the mark.
Derek Dolan | TrustRadius Reviewer

Site24x7

Site24x7 8.6
Based on 3 answers
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
Wes Dunaway | TrustRadius Reviewer

Alternatives Considered

Observium

I haven't used other products that are similar to Observium. Observium is an open tool, with a robust feature set. There are elements of comparable monitoring across other tools, but nothing I've seen that is a complete parallel in terms of feature set and visualizations. If I were asked, I wouldn't have another tool to recommend over Observium.
Anonymous | TrustRadius Reviewer

Site24x7

Each solution excels in their own areas. Site24x7 provides the easiest and most cost-effective transactional monitoring from the previous and existing solutions which we use. However, Solarwinds Orion suite, which includes the virtualization manager, gives us full-stack monitoring of our VMware environment, which Site24x7 cannot. In the same way, Cloudwatch gives us better visibility into our AWS workloads compared to SolarWinds.AlertSite was previously used for our transactional monitoring, and while the configuration of transactions and playback with Deja Click plugin was incredibly beneficial, it didn't justify the cost difference to Site24x7.
Anonymous | TrustRadius Reviewer

Return on Investment

Observium

  • Observium is enterprise-level network monitoring without the cost involved.
Anonymous | TrustRadius Reviewer

Site24x7

  • We are better able to be notified of critical downtime, allowing us to act faster to restore critical services/applications.
  • Sometimes we get flooded with emails due to false alerts and that can often be distracting to many of us.
  • Thanks to their add-on pricing scheme, it eliminates the need to buy expensive modules straightaway, thus saving money.
Gary Smolyak | TrustRadius Reviewer

Screenshots

Pricing Details

Observium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Observium Editions & Modules

Additional Pricing Details

Site24x7

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* monitors

Site24x7 Editions & Modules

Edition
Starter$91
Pro$352
Classic$893
Elite$2254
Enterprise$4495
Enterprise Plus Web$8996
  1. 10 monitors
  2. 40 Monitors
  3. 100 Monitors
  4. 250 Monitors
  5. 500 Monitors
  6. 2500 Monitors
Additional Pricing Details
Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

Rating Summary

Likelihood to Recommend

Observium
8.0
Site24x7
8.4

Support Rating

Observium
5.0
Site24x7
8.6

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