29 Ratings
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Score 8.5 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Odoo
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Pay calculation
Odoo
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Benefit plan administration
Odoo
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Direct deposit files
Odoo
6.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Salary revision and increment management
Odoo
7.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Reimbursement management
Odoo
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)

Customization

Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
API for custom integration
Odoo
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Plug-ins
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Custom fields
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7

Security

Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
Odoo
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5

Reporting & Analytics

Odoo
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Dashboards
Odoo
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Standard reports
Odoo
9.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Custom reports
Odoo
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)

General Ledger and Configurable Accounting

Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Accounts payable
Odoo
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Accounts receivable
Odoo
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Global Financial Support
Odoo
7.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Primary and Secondary Ledgers
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Intercompany Accounting
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Localizations
Odoo
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Journals and Reconciliations
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Enterprise Accounting
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Configurable Accounting
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Centralized Rules Framework
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Standardized Processes
Odoo
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)

Inventory Management

Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Inventory tracking
Odoo
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Automatic reordering
Odoo
7.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Location management
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Manufacturing module
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)

Order Management

Odoo
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Pricing
Odoo
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Order entry
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Credit card processing
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Cost of goods sold
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Order Orchestration
Odoo
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
End-to-end order visibility
Odoo
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Order exception Resolution
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)

Subledger and Financial Process

Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Automated Invoice Processing
Odoo
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Shared Services Payments
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Billings Management
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Customer Receipt Applications
Odoo
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Customer Collections
Odoo
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Revenue Recognition
Odoo
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Cash Management
Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Asset Management
Odoo
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Travel & Expense Management
Odoo
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Budgetary Control & Encumbrance Accounting
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Period Close
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Transactions Tax
Odoo
9.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Subledger Reconciliations
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
3rd Party Accounting Systems
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)

Project Financial Management

Odoo
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Budgeting and Forecasting
Odoo
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Costing
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Cost Capture
Odoo
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Capital Project Management
Odoo
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Customer Invoicing
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Customer Contract Compliance
Odoo
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Revenue Recognition
Odoo
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Financial Performance Analysis
Odoo
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Financials Dashboard
Odoo
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Real-time Financial Reporting
Odoo
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Embedded Business Intelligence
Odoo
6.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Planning Collaboration
Odoo
6.2
Oracle CX Sales (formerly Oracle Engagement Cloud)

Project Execution Management

Odoo
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Planning and Scheduling
Odoo
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Manager Dashboard
Odoo
9.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Resource Manager Dashboard
Odoo
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Task Insight for Project Managers
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Manager Mobile Functionality
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Team Member Task Collaboration
Odoo
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Team Member Mobile Functionality
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Candidate Search
Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Candidate Comparison and Analysis
Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Defineable Resource Pools
Odoo
6.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Defineable Resource Pools
Odoo
6.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Talent Profiles
Odoo
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Real-Time Project Reporting
Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Absence Management
Odoo
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Product Lifecycle Management
Odoo
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)

Grants Management

Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Award Lifecycle Management
Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Spending Control
Odoo
6.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Indirect Cost Management
Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Billing
Odoo
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)

Procurement

Odoo
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Sourcing Team Collaboration
Odoo
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Sourcing Analysis
Odoo
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Bids Analyzed and Compared
Odoo
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Catalog Shopping E-Commerce for Employees
Odoo
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Contract Authoring
Odoo
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Contract Compliance Management
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Contract History
Odoo
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Contract Renewal Automation
Odoo
7.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Contract Repository
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Contract Standardization and Enforcement
Odoo
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Electronic Signatures
Odoo
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Invoice Automated Matching
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Purchasing Risk and Compliance Management
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Requisitions-to-Purchase Orders Integrated
Odoo
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Spend Compliance Management
Odoo
7.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Supplier Assessment
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Supplier Communication and Collaboration
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Supplier Management
Odoo
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Supplier Portal
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)

Risk Management

Odoo
9.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Risk Repository
Odoo
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Control Management
Odoo
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Control Mapping
Odoo
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Control Efficiency Assessments
Odoo
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Automated Control Assessments
Odoo
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Assessment Capture
Odoo
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Issue Detection
Odoo
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Automatic Notification
Odoo
9.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
Remediation and Certification
Odoo
9.7
Oracle CX Sales (formerly Oracle Engagement Cloud)

Logistics

Odoo
6.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Transportation Planning and Optimization
Odoo
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Transportation Sourcing Management
Odoo
6.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Transportation Process Integration
Odoo
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Transportation Execution Management
Odoo
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Freight Payment Automation
Odoo
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Trade Management
Odoo
6.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Trade Regulatory Compliance Management
Odoo
5.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Customs Entry Management
Odoo
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Customs Document Management
Odoo
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Customs Document Collaboration
Odoo
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Fulfillment Management
Odoo
6.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
Inventory Visibility
Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
Warehouse Workforce Management
Odoo
7.3
Oracle CX Sales (formerly Oracle Engagement Cloud)

Manufacturing

Odoo
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
Production Process Design
Odoo
7.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
Supply Chain Business Flows
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Production Management
Odoo
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Contracted Manufacturing Management
Odoo
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Configuration Management
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Work Definition
Odoo
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Work Execution
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Advanced Fulfillment
Odoo
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Manufacturing Costs
Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)

Supply Chain

Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Forecasting
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Inventory Planning
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Multi-tier Supply Chain Planning
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Performance Monitoring
Odoo
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)

Product Lifecycle Management

Odoo
7.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Ideation Management
Odoo
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Requirements Management
Odoo
7.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
Proposal Management
Odoo
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Innovation Portfolio Management
Odoo
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
Product Master Data Management
Odoo
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
Vendor Portal
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
Project Portfolio Management
Odoo
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)

Sales Force Automation

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Workflow management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Integration with email client (e.g., Outlook or Gmail)
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Contract management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Quote & order management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7

Customer Service & Support

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Reporting
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Social CRM

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Odoo

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Odoo

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Odoo

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Odoo

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Odoo

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Odoo

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Odoo

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Odoo
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Implementation Rating

Odoo
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

Add comparison