What users are saying about
29 Ratings
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Score 8.5 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Odoo
7.1
Pega Customer Engagement Suite
Pay calculation
Odoo
7.6
Pega Customer Engagement Suite
Benefit plan administration
Odoo
6.0
Pega Customer Engagement Suite
Direct deposit files
Odoo
6.8
Pega Customer Engagement Suite
Salary revision and increment management
Odoo
7.3
Pega Customer Engagement Suite
Reimbursement management
Odoo
7.7
Pega Customer Engagement Suite

Customization

Odoo
8.4
Pega Customer Engagement Suite
7.6
API for custom integration
Odoo
8.3
Pega Customer Engagement Suite
7.0
Plug-ins
Odoo
8.6
Pega Customer Engagement Suite
Custom fields
Odoo
Pega Customer Engagement Suite
8.0
Custom objects
Odoo
Pega Customer Engagement Suite
7.8
Scripting environment
Odoo
Pega Customer Engagement Suite
7.6

Security

Odoo
8.8
Pega Customer Engagement Suite
8.1
Single sign-on capability
Odoo
8.4
Pega Customer Engagement Suite
8.1
Role-based user permissions
Odoo
9.3
Pega Customer Engagement Suite
8.1

Reporting & Analytics

Odoo
8.7
Pega Customer Engagement Suite
Dashboards
Odoo
9.3
Pega Customer Engagement Suite
Standard reports
Odoo
9.2
Pega Customer Engagement Suite
Custom reports
Odoo
7.7
Pega Customer Engagement Suite

General Ledger and Configurable Accounting

Odoo
8.6
Pega Customer Engagement Suite
Accounts payable
Odoo
8.9
Pega Customer Engagement Suite
Accounts receivable
Odoo
9.0
Pega Customer Engagement Suite
Global Financial Support
Odoo
7.4
Pega Customer Engagement Suite
Primary and Secondary Ledgers
Odoo
8.8
Pega Customer Engagement Suite
Intercompany Accounting
Odoo
8.6
Pega Customer Engagement Suite
Localizations
Odoo
7.7
Pega Customer Engagement Suite
Journals and Reconciliations
Odoo
8.9
Pega Customer Engagement Suite
Enterprise Accounting
Odoo
8.5
Pega Customer Engagement Suite
Configurable Accounting
Odoo
8.9
Pega Customer Engagement Suite
Centralized Rules Framework
Odoo
8.6
Pega Customer Engagement Suite
Standardized Processes
Odoo
9.1
Pega Customer Engagement Suite

Inventory Management

Odoo
8.5
Pega Customer Engagement Suite
Inventory tracking
Odoo
8.9
Pega Customer Engagement Suite
Automatic reordering
Odoo
7.8
Pega Customer Engagement Suite
Location management
Odoo
8.8
Pega Customer Engagement Suite
Manufacturing module
Odoo
8.6
Pega Customer Engagement Suite

Order Management

Odoo
8.8
Pega Customer Engagement Suite
Pricing
Odoo
9.3
Pega Customer Engagement Suite
Order entry
Odoo
8.8
Pega Customer Engagement Suite
Credit card processing
Odoo
8.5
Pega Customer Engagement Suite
Cost of goods sold
Odoo
8.6
Pega Customer Engagement Suite
Order Orchestration
Odoo
8.2
Pega Customer Engagement Suite
End-to-end order visibility
Odoo
9.0
Pega Customer Engagement Suite
Order exception Resolution
Odoo
8.9
Pega Customer Engagement Suite

Subledger and Financial Process

Odoo
8.6
Pega Customer Engagement Suite
Automated Invoice Processing
Odoo
9.0
Pega Customer Engagement Suite
Shared Services Payments
Odoo
8.8
Pega Customer Engagement Suite
Billings Management
Odoo
8.9
Pega Customer Engagement Suite
Customer Receipt Applications
Odoo
8.3
Pega Customer Engagement Suite
Customer Collections
Odoo
8.9
Pega Customer Engagement Suite
Revenue Recognition
Odoo
8.9
Pega Customer Engagement Suite
Cash Management
Odoo
7.3
Pega Customer Engagement Suite
Asset Management
Odoo
8.2
Pega Customer Engagement Suite
Travel & Expense Management
Odoo
7.4
Pega Customer Engagement Suite
Budgetary Control & Encumbrance Accounting
Odoo
8.8
Pega Customer Engagement Suite
Period Close
Odoo
8.8
Pega Customer Engagement Suite
Transactions Tax
Odoo
9.2
Pega Customer Engagement Suite
Subledger Reconciliations
Odoo
8.8
Pega Customer Engagement Suite
3rd Party Accounting Systems
Odoo
8.6
Pega Customer Engagement Suite

Project Financial Management

Odoo
7.7
Pega Customer Engagement Suite
Budgeting and Forecasting
Odoo
7.9
Pega Customer Engagement Suite
Project Costing
Odoo
8.5
Pega Customer Engagement Suite
Cost Capture
Odoo
7.7
Pega Customer Engagement Suite
Capital Project Management
Odoo
7.5
Pega Customer Engagement Suite
Customer Invoicing
Odoo
8.5
Pega Customer Engagement Suite
Customer Contract Compliance
Odoo
8.1
Pega Customer Engagement Suite
Project Revenue Recognition
Odoo
7.9
Pega Customer Engagement Suite
Project Financial Performance Analysis
Odoo
8.0
Pega Customer Engagement Suite
Project Financials Dashboard
Odoo
7.6
Pega Customer Engagement Suite
Real-time Financial Reporting
Odoo
7.7
Pega Customer Engagement Suite
Embedded Business Intelligence
Odoo
6.1
Pega Customer Engagement Suite
Project Planning Collaboration
Odoo
6.2
Pega Customer Engagement Suite

Project Execution Management

Odoo
8.0
Pega Customer Engagement Suite
Project Planning and Scheduling
Odoo
9.1
Pega Customer Engagement Suite
Project Manager Dashboard
Odoo
9.1
Pega Customer Engagement Suite
Resource Manager Dashboard
Odoo
8.9
Pega Customer Engagement Suite
Task Insight for Project Managers
Odoo
8.9
Pega Customer Engagement Suite
Project Manager Mobile Functionality
Odoo
8.5
Pega Customer Engagement Suite
Team Member Task Collaboration
Odoo
8.7
Pega Customer Engagement Suite
Team Member Mobile Functionality
Odoo
8.6
Pega Customer Engagement Suite
Project Candidate Search
Odoo
7.3
Pega Customer Engagement Suite
Project Candidate Comparison and Analysis
Odoo
7.3
Pega Customer Engagement Suite
Defineable Resource Pools
Odoo
6.9
Pega Customer Engagement Suite
Defineable Resource Pools
Odoo
6.6
Pega Customer Engagement Suite
Talent Profiles
Odoo
7.1
Pega Customer Engagement Suite
Real-Time Project Reporting
Odoo
7.3
Pega Customer Engagement Suite
Absence Management
Odoo
8.1
Pega Customer Engagement Suite
Product Lifecycle Management
Odoo
8.2
Pega Customer Engagement Suite

Grants Management

Odoo
7.3
Pega Customer Engagement Suite
Award Lifecycle Management
Odoo
7.3
Pega Customer Engagement Suite
Spending Control
Odoo
6.9
Pega Customer Engagement Suite
Indirect Cost Management
Odoo
7.3
Pega Customer Engagement Suite
Billing
Odoo
7.7
Pega Customer Engagement Suite

Procurement

Odoo
8.2
Pega Customer Engagement Suite
Sourcing Team Collaboration
Odoo
8.3
Pega Customer Engagement Suite
Sourcing Analysis
Odoo
7.7
Pega Customer Engagement Suite
Bids Analyzed and Compared
Odoo
7.5
Pega Customer Engagement Suite
Catalog Shopping E-Commerce for Employees
Odoo
8.3
Pega Customer Engagement Suite
Contract Authoring
Odoo
8.3
Pega Customer Engagement Suite
Contract Compliance Management
Odoo
8.4
Pega Customer Engagement Suite
Contract History
Odoo
8.3
Pega Customer Engagement Suite
Contract Renewal Automation
Odoo
7.9
Pega Customer Engagement Suite
Contract Repository
Odoo
8.4
Pega Customer Engagement Suite
Contract Standardization and Enforcement
Odoo
8.2
Pega Customer Engagement Suite
Electronic Signatures
Odoo
8.1
Pega Customer Engagement Suite
Invoice Automated Matching
Odoo
8.4
Pega Customer Engagement Suite
Purchasing Risk and Compliance Management
Odoo
8.5
Pega Customer Engagement Suite
Requisitions-to-Purchase Orders Integrated
Odoo
8.3
Pega Customer Engagement Suite
Spend Compliance Management
Odoo
7.8
Pega Customer Engagement Suite
Supplier Assessment
Odoo
8.4
Pega Customer Engagement Suite
Supplier Communication and Collaboration
Odoo
8.4
Pega Customer Engagement Suite
Supplier Management
Odoo
7.9
Pega Customer Engagement Suite
Supplier Portal
Odoo
8.4
Pega Customer Engagement Suite

Risk Management

Odoo
9.4
Pega Customer Engagement Suite
Risk Repository
Odoo
9.7
Pega Customer Engagement Suite
Control Management
Odoo
9.7
Pega Customer Engagement Suite
Control Mapping
Odoo
8.7
Pega Customer Engagement Suite
Control Efficiency Assessments
Odoo
8.8
Pega Customer Engagement Suite
Automated Control Assessments
Odoo
9.7
Pega Customer Engagement Suite
Assessment Capture
Odoo
8.7
Pega Customer Engagement Suite
Issue Detection
Odoo
9.7
Pega Customer Engagement Suite
Automatic Notification
Odoo
9.9
Pega Customer Engagement Suite
Remediation and Certification
Odoo
9.7
Pega Customer Engagement Suite

Logistics

Odoo
6.4
Pega Customer Engagement Suite
Transportation Planning and Optimization
Odoo
6.0
Pega Customer Engagement Suite
Transportation Sourcing Management
Odoo
6.1
Pega Customer Engagement Suite
Transportation Process Integration
Odoo
6.0
Pega Customer Engagement Suite
Transportation Execution Management
Odoo
6.0
Pega Customer Engagement Suite
Freight Payment Automation
Odoo
6.0
Pega Customer Engagement Suite
Trade Management
Odoo
6.0
Pega Customer Engagement Suite
Trade Regulatory Compliance Management
Odoo
5.0
Pega Customer Engagement Suite
Customs Entry Management
Odoo
7.0
Pega Customer Engagement Suite
Customs Document Management
Odoo
7.0
Pega Customer Engagement Suite
Customs Document Collaboration
Odoo
7.0
Pega Customer Engagement Suite
Fulfillment Management
Odoo
6.8
Pega Customer Engagement Suite
Inventory Visibility
Odoo
7.3
Pega Customer Engagement Suite
Warehouse Workforce Management
Odoo
7.3
Pega Customer Engagement Suite

Manufacturing

Odoo
8.2
Pega Customer Engagement Suite
Production Process Design
Odoo
7.7
Pega Customer Engagement Suite
Supply Chain Business Flows
Odoo
8.6
Pega Customer Engagement Suite
Production Management
Odoo
8.0
Pega Customer Engagement Suite
Contracted Manufacturing Management
Odoo
7.6
Pega Customer Engagement Suite
Configuration Management
Odoo
8.6
Pega Customer Engagement Suite
Work Definition
Odoo
8.0
Pega Customer Engagement Suite
Work Execution
Odoo
8.4
Pega Customer Engagement Suite
Advanced Fulfillment
Odoo
8.0
Pega Customer Engagement Suite
Manufacturing Costs
Odoo
8.6
Pega Customer Engagement Suite

Supply Chain

Odoo
8.5
Pega Customer Engagement Suite
Forecasting
Odoo
8.5
Pega Customer Engagement Suite
Inventory Planning
Odoo
8.5
Pega Customer Engagement Suite
Multi-tier Supply Chain Planning
Odoo
8.5
Pega Customer Engagement Suite
Performance Monitoring
Odoo
8.5
Pega Customer Engagement Suite

Product Lifecycle Management

Odoo
7.6
Pega Customer Engagement Suite
Ideation Management
Odoo
7.0
Pega Customer Engagement Suite
Requirements Management
Odoo
7.1
Pega Customer Engagement Suite
Proposal Management
Odoo
7.5
Pega Customer Engagement Suite
Innovation Portfolio Management
Odoo
7.0
Pega Customer Engagement Suite
Product Master Data Management
Odoo
7.5
Pega Customer Engagement Suite
Vendor Portal
Odoo
8.4
Pega Customer Engagement Suite
Project Portfolio Management
Odoo
8.4
Pega Customer Engagement Suite

Sales Force Automation

Odoo
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Odoo
Pega Customer Engagement Suite
7.2
Workflow management
Odoo
Pega Customer Engagement Suite
8.0
Territory management
Odoo
Pega Customer Engagement Suite
6.6
Opportunity management
Odoo
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Odoo
Pega Customer Engagement Suite
7.3
Interaction tracking
Odoo
Pega Customer Engagement Suite
8.6

Customer Service & Support

Odoo
Pega Customer Engagement Suite
8.6
Case management
Odoo
Pega Customer Engagement Suite
8.9
Call center management
Odoo
Pega Customer Engagement Suite
8.7
Help desk management
Odoo
Pega Customer Engagement Suite
8.2

Marketing Automation

Odoo
Pega Customer Engagement Suite
8.0
Lead management
Odoo
Pega Customer Engagement Suite
8.0
Email marketing
Odoo
Pega Customer Engagement Suite
8.0

CRM Project Management

Odoo
Pega Customer Engagement Suite
8.1
Task management
Odoo
Pega Customer Engagement Suite
8.4
Reporting
Odoo
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Odoo
Pega Customer Engagement Suite
8.0
Pipeline visualization
Odoo
Pega Customer Engagement Suite
8.1
Customizable reports
Odoo
Pega Customer Engagement Suite
8.0

Social CRM

Odoo
Pega Customer Engagement Suite
7.7
Social data
Odoo
Pega Customer Engagement Suite
7.8
Social engagement
Odoo
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Odoo
Pega Customer Engagement Suite
7.0
Marketing automation
Odoo
Pega Customer Engagement Suite
7.0

Platform

Odoo
Pega Customer Engagement Suite
8.2
Mobile access
Odoo
Pega Customer Engagement Suite
8.2

Pros

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Engagement Suite

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Odoo
8.6
Pega Customer Engagement Suite
8.0

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