What users are saying about
29 Ratings
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Top Rated
2561 Ratings
29 Ratings
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Score 8.5 out of 100

Salesforce

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Top Rated
2561 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Odoo
7.1
Salesforce
Pay calculation
Odoo
7.6
Salesforce
Benefit plan administration
Odoo
6.0
Salesforce
Direct deposit files
Odoo
6.8
Salesforce
Salary revision and increment management
Odoo
7.3
Salesforce
Reimbursement management
Odoo
7.6
Salesforce

Customization

Odoo
8.4
Salesforce
8.7
API for custom integration
Odoo
8.3
Salesforce
8.8
Plug-ins
Odoo
8.6
Salesforce
Custom fields
Odoo
Salesforce
8.7
Custom objects
Odoo
Salesforce
8.8
Scripting environment
Odoo
Salesforce
8.3

Security

Odoo
8.8
Salesforce
8.9
Single sign-on capability
Odoo
8.4
Salesforce
8.8
Role-based user permissions
Odoo
9.3
Salesforce
8.9

Reporting & Analytics

Odoo
8.7
Salesforce
Dashboards
Odoo
9.3
Salesforce
Standard reports
Odoo
9.2
Salesforce
Custom reports
Odoo
7.7
Salesforce

General Ledger and Configurable Accounting

Odoo
8.6
Salesforce
Accounts payable
Odoo
8.9
Salesforce
Accounts receivable
Odoo
9.0
Salesforce
Global Financial Support
Odoo
7.4
Salesforce
Primary and Secondary Ledgers
Odoo
8.8
Salesforce
Intercompany Accounting
Odoo
8.6
Salesforce
Localizations
Odoo
7.7
Salesforce
Journals and Reconciliations
Odoo
8.9
Salesforce
Enterprise Accounting
Odoo
8.5
Salesforce
Configurable Accounting
Odoo
8.9
Salesforce
Centralized Rules Framework
Odoo
8.6
Salesforce
Standardized Processes
Odoo
9.1
Salesforce

Inventory Management

Odoo
8.5
Salesforce
Inventory tracking
Odoo
8.9
Salesforce
Automatic reordering
Odoo
7.8
Salesforce
Location management
Odoo
8.8
Salesforce
Manufacturing module
Odoo
8.6
Salesforce

Order Management

Odoo
8.7
Salesforce
Pricing
Odoo
9.3
Salesforce
Order entry
Odoo
8.8
Salesforce
Credit card processing
Odoo
8.5
Salesforce
Cost of goods sold
Odoo
8.6
Salesforce
Order Orchestration
Odoo
8.2
Salesforce
End-to-end order visibility
Odoo
9.0
Salesforce
Order exception Resolution
Odoo
8.9
Salesforce

Subledger and Financial Process

Odoo
8.6
Salesforce
Automated Invoice Processing
Odoo
9.0
Salesforce
Shared Services Payments
Odoo
8.8
Salesforce
Billings Management
Odoo
8.9
Salesforce
Customer Receipt Applications
Odoo
8.3
Salesforce
Customer Collections
Odoo
8.9
Salesforce
Revenue Recognition
Odoo
8.9
Salesforce
Cash Management
Odoo
7.3
Salesforce
Asset Management
Odoo
8.2
Salesforce
Travel & Expense Management
Odoo
7.5
Salesforce
Budgetary Control & Encumbrance Accounting
Odoo
8.8
Salesforce
Period Close
Odoo
8.8
Salesforce
Transactions Tax
Odoo
9.2
Salesforce
Subledger Reconciliations
Odoo
8.8
Salesforce
3rd Party Accounting Systems
Odoo
8.6
Salesforce

Project Financial Management

Odoo
7.6
Salesforce
Budgeting and Forecasting
Odoo
7.9
Salesforce
Project Costing
Odoo
8.5
Salesforce
Cost Capture
Odoo
7.7
Salesforce
Capital Project Management
Odoo
7.5
Salesforce
Customer Invoicing
Odoo
8.5
Salesforce
Customer Contract Compliance
Odoo
8.1
Salesforce
Project Revenue Recognition
Odoo
7.9
Salesforce
Project Financial Performance Analysis
Odoo
8.0
Salesforce
Project Financials Dashboard
Odoo
7.6
Salesforce
Real-time Financial Reporting
Odoo
7.7
Salesforce
Embedded Business Intelligence
Odoo
6.1
Salesforce
Project Planning Collaboration
Odoo
6.2
Salesforce

Project Execution Management

Odoo
8.0
Salesforce
Project Planning and Scheduling
Odoo
9.1
Salesforce
Project Manager Dashboard
Odoo
9.1
Salesforce
Resource Manager Dashboard
Odoo
8.9
Salesforce
Task Insight for Project Managers
Odoo
8.9
Salesforce
Project Manager Mobile Functionality
Odoo
8.5
Salesforce
Team Member Task Collaboration
Odoo
8.7
Salesforce
Team Member Mobile Functionality
Odoo
8.6
Salesforce
Project Candidate Search
Odoo
7.3
Salesforce
Project Candidate Comparison and Analysis
Odoo
7.3
Salesforce
Defineable Resource Pools
Odoo
6.9
Salesforce
Defineable Resource Pools
Odoo
6.6
Salesforce
Talent Profiles
Odoo
7.0
Salesforce
Real-Time Project Reporting
Odoo
7.3
Salesforce
Absence Management
Odoo
8.1
Salesforce
Product Lifecycle Management
Odoo
8.2
Salesforce

Grants Management

Odoo
7.3
Salesforce
Award Lifecycle Management
Odoo
7.3
Salesforce
Spending Control
Odoo
6.9
Salesforce
Indirect Cost Management
Odoo
7.3
Salesforce
Billing
Odoo
7.7
Salesforce

Procurement

Odoo
8.2
Salesforce
Sourcing Team Collaboration
Odoo
8.3
Salesforce
Sourcing Analysis
Odoo
7.7
Salesforce
Bids Analyzed and Compared
Odoo
7.5
Salesforce
Catalog Shopping E-Commerce for Employees
Odoo
8.3
Salesforce
Contract Authoring
Odoo
8.3
Salesforce
Contract Compliance Management
Odoo
8.4
Salesforce
Contract History
Odoo
8.3
Salesforce
Contract Renewal Automation
Odoo
7.9
Salesforce
Contract Repository
Odoo
8.4
Salesforce
Contract Standardization and Enforcement
Odoo
8.2
Salesforce
Electronic Signatures
Odoo
8.1
Salesforce
Invoice Automated Matching
Odoo
8.4
Salesforce
Purchasing Risk and Compliance Management
Odoo
8.5
Salesforce
Requisitions-to-Purchase Orders Integrated
Odoo
8.3
Salesforce
Spend Compliance Management
Odoo
7.8
Salesforce
Supplier Assessment
Odoo
8.4
Salesforce
Supplier Communication and Collaboration
Odoo
8.4
Salesforce
Supplier Management
Odoo
7.9
Salesforce
Supplier Portal
Odoo
8.4
Salesforce

Risk Management

Odoo
9.4
Salesforce
Risk Repository
Odoo
9.7
Salesforce
Control Management
Odoo
9.7
Salesforce
Control Mapping
Odoo
8.7
Salesforce
Control Efficiency Assessments
Odoo
8.8
Salesforce
Automated Control Assessments
Odoo
9.7
Salesforce
Assessment Capture
Odoo
8.7
Salesforce
Issue Detection
Odoo
9.7
Salesforce
Automatic Notification
Odoo
9.9
Salesforce
Remediation and Certification
Odoo
9.7
Salesforce

Logistics

Odoo
6.4
Salesforce
Transportation Planning and Optimization
Odoo
6.0
Salesforce
Transportation Sourcing Management
Odoo
6.1
Salesforce
Transportation Process Integration
Odoo
6.0
Salesforce
Transportation Execution Management
Odoo
6.0
Salesforce
Freight Payment Automation
Odoo
6.0
Salesforce
Trade Management
Odoo
6.0
Salesforce
Trade Regulatory Compliance Management
Odoo
5.0
Salesforce
Customs Entry Management
Odoo
7.0
Salesforce
Customs Document Management
Odoo
7.0
Salesforce
Customs Document Collaboration
Odoo
7.0
Salesforce
Fulfillment Management
Odoo
6.8
Salesforce
Inventory Visibility
Odoo
7.3
Salesforce
Warehouse Workforce Management
Odoo
7.3
Salesforce

Manufacturing

Odoo
8.2
Salesforce
Production Process Design
Odoo
7.7
Salesforce
Supply Chain Business Flows
Odoo
8.6
Salesforce
Production Management
Odoo
8.1
Salesforce
Contracted Manufacturing Management
Odoo
7.6
Salesforce
Configuration Management
Odoo
8.6
Salesforce
Work Definition
Odoo
8.0
Salesforce
Work Execution
Odoo
8.4
Salesforce
Advanced Fulfillment
Odoo
8.0
Salesforce
Manufacturing Costs
Odoo
8.6
Salesforce

Supply Chain

Odoo
8.5
Salesforce
Forecasting
Odoo
8.5
Salesforce
Inventory Planning
Odoo
8.5
Salesforce
Multi-tier Supply Chain Planning
Odoo
8.5
Salesforce
Performance Monitoring
Odoo
8.5
Salesforce

Product Lifecycle Management

Odoo
7.6
Salesforce
Ideation Management
Odoo
7.0
Salesforce
Requirements Management
Odoo
7.1
Salesforce
Proposal Management
Odoo
7.5
Salesforce
Innovation Portfolio Management
Odoo
7.0
Salesforce
Product Master Data Management
Odoo
7.5
Salesforce
Vendor Portal
Odoo
8.4
Salesforce
Project Portfolio Management
Odoo
8.4
Salesforce

Sales Force Automation

Odoo
Salesforce
8.3
Customer data management / contact management
Odoo
Salesforce
9.1
Workflow management
Odoo
Salesforce
8.1
Territory management
Odoo
Salesforce
8.1
Opportunity management
Odoo
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Odoo
Salesforce
8.3
Contract management
Odoo
Salesforce
8.3
Quote & order management
Odoo
Salesforce
7.7
Interaction tracking
Odoo
Salesforce
8.6
Channel / partner relationship management
Odoo
Salesforce
8.0

Customer Service & Support

Odoo
Salesforce
8.5
Case management
Odoo
Salesforce
9.0
Call center management
Odoo
Salesforce
8.4
Help desk management
Odoo
Salesforce
8.3

Marketing Automation

Odoo
Salesforce
8.2
Lead management
Odoo
Salesforce
8.3
Email marketing
Odoo
Salesforce
8.1

CRM Project Management

Odoo
Salesforce
8.0
Task management
Odoo
Salesforce
8.4
Billing and invoicing management
Odoo
Salesforce
6.7
Reporting
Odoo
Salesforce
8.8

CRM Reporting & Analytics

Odoo
Salesforce
8.8
Forecasting
Odoo
Salesforce
8.5
Pipeline visualization
Odoo
Salesforce
8.9
Customizable reports
Odoo
Salesforce
9.1

Social CRM

Odoo
Salesforce
8.2
Social data
Odoo
Salesforce
8.2
Social engagement
Odoo
Salesforce
8.1

Integrations with 3rd-party Software

Odoo
Salesforce
8.3
Marketing automation
Odoo
Salesforce
8.5
Compensation management
Odoo
Salesforce
8.2

Platform

Odoo
Salesforce
8.0
Mobile access
Odoo
Salesforce
8.0

Pros

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

Odoo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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