What users are saying about
29 Ratings
110 Ratings
29 Ratings
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Score 8.5 out of 100
110 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Odoo
7.1
SAP CRM
Pay calculation
Odoo
7.6
SAP CRM
Benefit plan administration
Odoo
6.0
SAP CRM
Direct deposit files
Odoo
6.8
SAP CRM
Salary revision and increment management
Odoo
7.3
SAP CRM
Reimbursement management
Odoo
7.7
SAP CRM

Customization

Odoo
8.4
SAP CRM
7.4
API for custom integration
Odoo
8.3
SAP CRM
6.6
Plug-ins
Odoo
8.6
SAP CRM
Custom fields
Odoo
SAP CRM
8.0
Custom objects
Odoo
SAP CRM
7.9
Scripting environment
Odoo
SAP CRM
7.1

Security

Odoo
8.8
SAP CRM
8.4
Single sign-on capability
Odoo
8.4
SAP CRM
8.3
Role-based user permissions
Odoo
9.3
SAP CRM
8.5

Reporting & Analytics

Odoo
8.7
SAP CRM
Dashboards
Odoo
9.3
SAP CRM
Standard reports
Odoo
9.2
SAP CRM
Custom reports
Odoo
7.7
SAP CRM

General Ledger and Configurable Accounting

Odoo
8.6
SAP CRM
Accounts payable
Odoo
8.9
SAP CRM
Accounts receivable
Odoo
9.0
SAP CRM
Global Financial Support
Odoo
7.4
SAP CRM
Primary and Secondary Ledgers
Odoo
8.8
SAP CRM
Intercompany Accounting
Odoo
8.6
SAP CRM
Localizations
Odoo
7.7
SAP CRM
Journals and Reconciliations
Odoo
8.9
SAP CRM
Enterprise Accounting
Odoo
8.5
SAP CRM
Configurable Accounting
Odoo
8.9
SAP CRM
Centralized Rules Framework
Odoo
8.6
SAP CRM
Standardized Processes
Odoo
9.1
SAP CRM

Inventory Management

Odoo
8.5
SAP CRM
Inventory tracking
Odoo
8.9
SAP CRM
Automatic reordering
Odoo
7.8
SAP CRM
Location management
Odoo
8.8
SAP CRM
Manufacturing module
Odoo
8.6
SAP CRM

Order Management

Odoo
8.7
SAP CRM
Pricing
Odoo
9.3
SAP CRM
Order entry
Odoo
8.8
SAP CRM
Credit card processing
Odoo
8.5
SAP CRM
Cost of goods sold
Odoo
8.6
SAP CRM
Order Orchestration
Odoo
8.2
SAP CRM
End-to-end order visibility
Odoo
9.0
SAP CRM
Order exception Resolution
Odoo
8.9
SAP CRM

Subledger and Financial Process

Odoo
8.6
SAP CRM
Automated Invoice Processing
Odoo
9.0
SAP CRM
Shared Services Payments
Odoo
8.8
SAP CRM
Billings Management
Odoo
8.9
SAP CRM
Customer Receipt Applications
Odoo
8.3
SAP CRM
Customer Collections
Odoo
8.9
SAP CRM
Revenue Recognition
Odoo
8.9
SAP CRM
Cash Management
Odoo
7.3
SAP CRM
Asset Management
Odoo
8.2
SAP CRM
Travel & Expense Management
Odoo
7.5
SAP CRM
Budgetary Control & Encumbrance Accounting
Odoo
8.8
SAP CRM
Period Close
Odoo
8.8
SAP CRM
Transactions Tax
Odoo
9.2
SAP CRM
Subledger Reconciliations
Odoo
8.8
SAP CRM
3rd Party Accounting Systems
Odoo
8.6
SAP CRM

Project Financial Management

Odoo
7.7
SAP CRM
Budgeting and Forecasting
Odoo
7.9
SAP CRM
Project Costing
Odoo
8.5
SAP CRM
Cost Capture
Odoo
7.7
SAP CRM
Capital Project Management
Odoo
7.5
SAP CRM
Customer Invoicing
Odoo
8.5
SAP CRM
Customer Contract Compliance
Odoo
8.1
SAP CRM
Project Revenue Recognition
Odoo
7.9
SAP CRM
Project Financial Performance Analysis
Odoo
8.0
SAP CRM
Project Financials Dashboard
Odoo
7.6
SAP CRM
Real-time Financial Reporting
Odoo
7.7
SAP CRM
Embedded Business Intelligence
Odoo
6.1
SAP CRM
Project Planning Collaboration
Odoo
6.2
SAP CRM

Project Execution Management

Odoo
8.0
SAP CRM
Project Planning and Scheduling
Odoo
9.1
SAP CRM
Project Manager Dashboard
Odoo
9.1
SAP CRM
Resource Manager Dashboard
Odoo
8.9
SAP CRM
Task Insight for Project Managers
Odoo
8.9
SAP CRM
Project Manager Mobile Functionality
Odoo
8.5
SAP CRM
Team Member Task Collaboration
Odoo
8.7
SAP CRM
Team Member Mobile Functionality
Odoo
8.6
SAP CRM
Project Candidate Search
Odoo
7.3
SAP CRM
Project Candidate Comparison and Analysis
Odoo
7.3
SAP CRM
Defineable Resource Pools
Odoo
6.9
SAP CRM
Defineable Resource Pools
Odoo
6.6
SAP CRM
Talent Profiles
Odoo
7.1
SAP CRM
Real-Time Project Reporting
Odoo
7.3
SAP CRM
Absence Management
Odoo
8.1
SAP CRM
Product Lifecycle Management
Odoo
8.2
SAP CRM

Grants Management

Odoo
7.3
SAP CRM
Award Lifecycle Management
Odoo
7.3
SAP CRM
Spending Control
Odoo
6.9
SAP CRM
Indirect Cost Management
Odoo
7.3
SAP CRM
Billing
Odoo
7.7
SAP CRM

Procurement

Odoo
8.2
SAP CRM
Sourcing Team Collaboration
Odoo
8.3
SAP CRM
Sourcing Analysis
Odoo
7.7
SAP CRM
Bids Analyzed and Compared
Odoo
7.5
SAP CRM
Catalog Shopping E-Commerce for Employees
Odoo
8.3
SAP CRM
Contract Authoring
Odoo
8.3
SAP CRM
Contract Compliance Management
Odoo
8.4
SAP CRM
Contract History
Odoo
8.3
SAP CRM
Contract Renewal Automation
Odoo
7.9
SAP CRM
Contract Repository
Odoo
8.4
SAP CRM
Contract Standardization and Enforcement
Odoo
8.2
SAP CRM
Electronic Signatures
Odoo
8.1
SAP CRM
Invoice Automated Matching
Odoo
8.4
SAP CRM
Purchasing Risk and Compliance Management
Odoo
8.5
SAP CRM
Requisitions-to-Purchase Orders Integrated
Odoo
8.3
SAP CRM
Spend Compliance Management
Odoo
7.8
SAP CRM
Supplier Assessment
Odoo
8.4
SAP CRM
Supplier Communication and Collaboration
Odoo
8.4
SAP CRM
Supplier Management
Odoo
7.9
SAP CRM
Supplier Portal
Odoo
8.4
SAP CRM

Risk Management

Odoo
9.4
SAP CRM
Risk Repository
Odoo
9.7
SAP CRM
Control Management
Odoo
9.7
SAP CRM
Control Mapping
Odoo
8.7
SAP CRM
Control Efficiency Assessments
Odoo
8.8
SAP CRM
Automated Control Assessments
Odoo
9.7
SAP CRM
Assessment Capture
Odoo
8.7
SAP CRM
Issue Detection
Odoo
9.7
SAP CRM
Automatic Notification
Odoo
9.9
SAP CRM
Remediation and Certification
Odoo
9.7
SAP CRM

Logistics

Odoo
6.4
SAP CRM
Transportation Planning and Optimization
Odoo
6.0
SAP CRM
Transportation Sourcing Management
Odoo
6.1
SAP CRM
Transportation Process Integration
Odoo
6.0
SAP CRM
Transportation Execution Management
Odoo
6.0
SAP CRM
Freight Payment Automation
Odoo
6.0
SAP CRM
Trade Management
Odoo
6.0
SAP CRM
Trade Regulatory Compliance Management
Odoo
5.0
SAP CRM
Customs Entry Management
Odoo
7.0
SAP CRM
Customs Document Management
Odoo
7.0
SAP CRM
Customs Document Collaboration
Odoo
7.0
SAP CRM
Fulfillment Management
Odoo
6.8
SAP CRM
Inventory Visibility
Odoo
7.3
SAP CRM
Warehouse Workforce Management
Odoo
7.3
SAP CRM

Manufacturing

Odoo
8.2
SAP CRM
Production Process Design
Odoo
7.7
SAP CRM
Supply Chain Business Flows
Odoo
8.6
SAP CRM
Production Management
Odoo
8.0
SAP CRM
Contracted Manufacturing Management
Odoo
7.6
SAP CRM
Configuration Management
Odoo
8.6
SAP CRM
Work Definition
Odoo
8.0
SAP CRM
Work Execution
Odoo
8.4
SAP CRM
Advanced Fulfillment
Odoo
8.0
SAP CRM
Manufacturing Costs
Odoo
8.6
SAP CRM

Supply Chain

Odoo
8.5
SAP CRM
Forecasting
Odoo
8.5
SAP CRM
Inventory Planning
Odoo
8.5
SAP CRM
Multi-tier Supply Chain Planning
Odoo
8.5
SAP CRM
Performance Monitoring
Odoo
8.5
SAP CRM

Product Lifecycle Management

Odoo
7.6
SAP CRM
Ideation Management
Odoo
7.0
SAP CRM
Requirements Management
Odoo
7.1
SAP CRM
Proposal Management
Odoo
7.5
SAP CRM
Innovation Portfolio Management
Odoo
7.0
SAP CRM
Product Master Data Management
Odoo
7.5
SAP CRM
Vendor Portal
Odoo
8.4
SAP CRM
Project Portfolio Management
Odoo
8.4
SAP CRM

Sales Force Automation

Odoo
SAP CRM
7.1
Customer data management / contact management
Odoo
SAP CRM
7.7
Workflow management
Odoo
SAP CRM
7.0
Territory management
Odoo
SAP CRM
6.3
Opportunity management
Odoo
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
Odoo
SAP CRM
7.1
Contract management
Odoo
SAP CRM
7.9
Quote & order management
Odoo
SAP CRM
7.5
Interaction tracking
Odoo
SAP CRM
7.3
Channel / partner relationship management
Odoo
SAP CRM
6.6

Customer Service & Support

Odoo
SAP CRM
6.5
Case management
Odoo
SAP CRM
7.1
Call center management
Odoo
SAP CRM
6.2
Help desk management
Odoo
SAP CRM
6.3

Marketing Automation

Odoo
SAP CRM
6.7
Lead management
Odoo
SAP CRM
6.3
Email marketing
Odoo
SAP CRM
7.1

CRM Project Management

Odoo
SAP CRM
7.7
Task management
Odoo
SAP CRM
8.1
Billing and invoicing management
Odoo
SAP CRM
7.5
Reporting
Odoo
SAP CRM
7.5

CRM Reporting & Analytics

Odoo
SAP CRM
7.8
Forecasting
Odoo
SAP CRM
7.8
Pipeline visualization
Odoo
SAP CRM
7.4
Customizable reports
Odoo
SAP CRM
8.1

Social CRM

Odoo
SAP CRM
6.3
Social data
Odoo
SAP CRM
6.4
Social engagement
Odoo
SAP CRM
6.2

Integrations with 3rd-party Software

Odoo
SAP CRM
6.3
Marketing automation
Odoo
SAP CRM
6.3
Compensation management
Odoo
SAP CRM
6.3

Platform

Odoo
SAP CRM
7.1
Mobile access
Odoo
SAP CRM
7.1

Pros

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Odoo

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

Odoo

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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