What users are saying about
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Top Rated
180 Ratings

The Okta Identity Cloud

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Top Rated
180 Ratings
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Score 8.9 out of 100
8 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

The Okta Identity Cloud

Okta is great for organizations that need a unified, single sign-on application for various websites and internal applications. Also, if you need 2FA, Okta Workforce does it very well. I couldn't see a scenario where Okta wouldn't be appropriate, as it integrates directly into your current authentication solution, whether that be Active Directory, LDAP or some other form. It also could be the sole provider of authentication if needed.
Anonymous | TrustRadius Reviewer

Ping Identity Platform

The products we're using work well and are reliable. We've had very few outages, and when we have, their support team has been highly responsive and addressed the issues quickly. They are very customer focused and have been great partners throughout the relationship. I'm looking to adopt more of their technologies over the coming year.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

The Okta Identity Cloud
9.0
Ping Identity Platform
8.1
ID-Management Access Control
The Okta Identity Cloud
8.8
Ping Identity Platform
7.7
ID Management Single-Sign On (SSO)
The Okta Identity Cloud
9.6
Ping Identity Platform
9.1
Multi-Factor Authentication
The Okta Identity Cloud
9.6
Ping Identity Platform
8.8
Password Management
The Okta Identity Cloud
8.7
Ping Identity Platform
7.8
Account Provisioning and De-provisioning
The Okta Identity Cloud
8.8
Ping Identity Platform
7.8
ID Management Workflow Automation
The Okta Identity Cloud
8.3
Ping Identity Platform
8.1
ID Risk Management
The Okta Identity Cloud
9.0
Ping Identity Platform
7.5

Pros

The Okta Identity Cloud

  • The adaptive MFA is really flexible to each organization's needs. Being able to adjust MFA requirements based on location and application helps protect the data that needs to be protected, but allows for ease of use for other applications that don’t require as stringent protections.
  • Multiple levels of administrative rights allow organizations to distribute responsibilities to different teams and allowing them to assist in the administration. Examples are an IT Help Desk Team and an Application Security Team.
  • Set up is actually quite simple. Some applications do require a little more assistance, but for the most part, its applications are easy to integrate.
Chase Palmer, CISSP | TrustRadius Reviewer

Ping Identity Platform

  • PingFederate is feature-rich, and quickly updated with the latest standards and profiles. This gives us more tools to apply identity standards to modern business challenges.
  • PingFederate and PingCentral were also easy to deploy within docker containers and weave into an infra-as-code deployment, keeping operational overhead low.
  • PingID has an array of supported authenticators for nearly every use case, and early FIDO2 support has us looking into moving to passwordless much more quickly than I had anticipated.
Anonymous | TrustRadius Reviewer

Cons

The Okta Identity Cloud

  • Okta offers a few different pricing tiers but for what I'm using it for the price could be better. Since they offer different pricing tiers it's just a matter of matching up what you need the product to do and what you're willing to pay for.
Devin Garrett | TrustRadius Reviewer

Ping Identity Platform

  • I believe it is very secure & not sure if it needs any improvement as such
  • Only suggestion would be it should not ask users to re-confirm if the session is still active
Ram Nair | TrustRadius Reviewer

Likelihood to Renew

The Okta Identity Cloud

The Okta Identity Cloud 8.0
Based on 18 answers
They've shown that they're committed to maintaining a great core product while expanding to be more all-encompassing. They've released the first version of Okta Mobility Management, which is a completely different approach to a traditional MDM-type solution. While we don't use it yet, we're looking forward to how they develop it. It's a good example of a company that's still really growing, but doing it well.
Brian Farrell | TrustRadius Reviewer

Ping Identity Platform

No score
No answers yet
No answers on this topic

Usability

The Okta Identity Cloud

The Okta Identity Cloud 9.0
Based on 1 answer
Some of its features are great and some are slightly complex and not easy without vendor support.
Anonymous | TrustRadius Reviewer

Ping Identity Platform

No score
No answers yet
No answers on this topic

Support Rating

The Okta Identity Cloud

The Okta Identity Cloud 8.6
Based on 24 answers
Their support team has always been extremely responsive and more than willing to go above and beyond the call of duty. They've done screen shares between our help desk staff and end users to work through issues. They are quick to respond and genuinely care about getting issues resolved. Couldn't be happier.
Sam Dresser | TrustRadius Reviewer

Ping Identity Platform

Ping Identity Platform 8.2
Based on 3 answers
For our enterprise, they've assigned a customer success manager to ensure our needs are being addressed, and that person is top notch in knowing our priorities, enhancement requests, and open cases. Every time we've needed to engage support for a problem or a how-to question, they've been highly responsive and followed up with us to ensure the case was completely resolved. Their support personnel are highly skilled and trained. This is a very customer-centric company.
Anonymous | TrustRadius Reviewer

Alternatives Considered

The Okta Identity Cloud

Okta and Ping are similar but the future has been laid out for us by Okta and we believe that that is the correct path for our company and IT team to follow. We try to make sure that we are making progress that we can apply to everything we do and not limit ourselves. We feel that Okta gives us the best chance to do this
JJ McMahon | TrustRadius Reviewer

Ping Identity Platform

I found both platforms compelling from an ease of use and user experience perspective. The decider for me was cost driven as I had already used Ping to drive a self-service transformation in a prior organization, and I intended to do the same at this one. Okta had issues with the last mile connectivity for many applications (particularly legacy) that Ping already had solutions for.
Anonymous | TrustRadius Reviewer

Return on Investment

The Okta Identity Cloud

  • The IT resources were high before Okta. Okta helped us bring those costs down.
  • Okta has helped us be more secure and thus helped us with our exposure to unauthorized account access.
  • Industry adoption of Okta has made it easy to interface with other third party SaaS and services.
Anonymous | TrustRadius Reviewer

Ping Identity Platform

  • Avoid information theft by ensuring the user truly has legit access to it.
Orlando Ortega | TrustRadius Reviewer

Pricing Details

The Okta Identity Cloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ping Identity Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

The Okta Identity Cloud
9.0
Ping Identity Platform
8.8

Likelihood to Renew

The Okta Identity Cloud
8.0
Ping Identity Platform

Usability

The Okta Identity Cloud
9.0
Ping Identity Platform

Reliability and Availability

The Okta Identity Cloud
8.6
Ping Identity Platform

Support Rating

The Okta Identity Cloud
8.6
Ping Identity Platform
8.2

Online Training

The Okta Identity Cloud
1.0
Ping Identity Platform

Add comparison