The Okta Identity Cloud vs. SAP Customer Data Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
The Okta Identity Cloud
Score 8.9 out of 10
N/A
Okta is an enterprise grade identity management service, built in the cloud. IT can manage access across any application, person or device. Whether the people are employees, partners or customers or whether the applications are in the cloud, on premises or on a mobile device, Okta helps IT become more secure and maintain compliance. The Okta service provides directory services, single sign-on, authentication, provisioning, workflow, and built in reporting. ment systems.
$0
per month per user
SAP Customer Data Solutions
Score 8.3 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
Pricing
The Okta Identity CloudSAP Customer Data Solutions
Editions & Modules
Single Sign on
$2.00
Per User Per Month
Multi Factor Authentication
$3.00
Per User Per Month
Single Sign on Adaptive
$5.00
Per User Per Month
Multi Factor Authentication Adaptive
$6.00
Per User Per Month
No answers on this topic
Offerings
Pricing Offerings
The Okta Identity CloudSAP Customer Data Solutions
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBrowse products and price points that make the most sense for your organization on our website.
More Pricing Information
Community Pulse
The Okta Identity CloudSAP Customer Data Solutions
Considered Both Products
The Okta Identity Cloud
SAP Customer Data Solutions
Chose SAP Customer Data Solutions
SAP Customer Data Solutions differs from many of his competitors since it's the only solution which provides an end-to-end approach that starts directly from the website integration (which is not demanded to whoever manages your website but it's integrated directly), and …
Chose SAP Customer Data Solutions
SAP CDC is better for enterprises without too many developers. Also, cover OOB Consent and Identity together
Top Pros
Top Cons
Features
The Okta Identity CloudSAP Customer Data Solutions
Identity Management
Comparison of Identity Management features of Product A and Product B
The Okta Identity Cloud
8.9
156 Ratings
10% above category average
SAP Customer Data Solutions
-
Ratings
ID-Management Access Control9.1144 Ratings00 Ratings
ID Management Single-Sign On (SSO)9.5152 Ratings00 Ratings
Multi-Factor Authentication9.2142 Ratings00 Ratings
Password Management8.7138 Ratings00 Ratings
Account Provisioning and De-provisioning8.9129 Ratings00 Ratings
ID Management Workflow Automation8.279 Ratings00 Ratings
ID Risk Management8.3106 Ratings00 Ratings
Tag Management
Comparison of Tag Management features of Product A and Product B
The Okta Identity Cloud
-
Ratings
SAP Customer Data Solutions
7.6
29 Ratings
13% below category average
Tag library00 Ratings7.628 Ratings
Tag variable mapping00 Ratings7.626 Ratings
Ease of writing custom tags00 Ratings7.727 Ratings
Rules-driven tag execution00 Ratings7.527 Ratings
Tag performance monitoring00 Ratings7.726 Ratings
Page load times00 Ratings7.527 Ratings
Mobile app tagging00 Ratings7.426 Ratings
Library of JavaScript extensions00 Ratings7.525 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
The Okta Identity Cloud
-
Ratings
SAP Customer Data Solutions
7.6
29 Ratings
12% below category average
Standard visitor segmentation00 Ratings7.729 Ratings
Behavioral visitor segmentation00 Ratings7.828 Ratings
Traffic allocation control00 Ratings7.328 Ratings
Website personalization00 Ratings7.827 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
The Okta Identity Cloud
-
Ratings
SAP Customer Data Solutions
7.7
30 Ratings
14% below category average
Account Scoring00 Ratings7.428 Ratings
Customer Data Governance00 Ratings7.829 Ratings
Data Connectors00 Ratings7.730 Ratings
Data Enhancement00 Ratings7.730 Ratings
Data Ingestion00 Ratings7.530 Ratings
Data Storage00 Ratings7.830 Ratings
Data Visibility00 Ratings7.630 Ratings
Event Data00 Ratings7.528 Ratings
Identity Resolution00 Ratings8.028 Ratings
Best Alternatives
The Okta Identity CloudSAP Customer Data Solutions
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Dashlane
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Score 9.3 out of 10
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Score 8.9 out of 10
Medium-sized Companies
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Score 10.0 out of 10
SALESmanago
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Score 8.9 out of 10
Enterprises
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Score 10.0 out of 10
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User Ratings
The Okta Identity CloudSAP Customer Data Solutions
Likelihood to Recommend
9.0
(198 ratings)
8.0
(60 ratings)
Likelihood to Renew
8.0
(18 ratings)
9.5
(10 ratings)
Usability
9.0
(1 ratings)
9.1
(7 ratings)
Availability
10.0
(3 ratings)
8.2
(58 ratings)
Performance
10.0
(1 ratings)
7.3
(7 ratings)
Support Rating
8.1
(12 ratings)
9.1
(8 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
1.0
(1 ratings)
9.1
(7 ratings)
Implementation Rating
-
(0 ratings)
7.3
(7 ratings)
Configurability
8.9
(50 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
10.0
(1 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.5
(1 ratings)
Vendor pre-sale
-
(0 ratings)
4.5
(1 ratings)
User Testimonials
The Okta Identity CloudSAP Customer Data Solutions
Likelihood to Recommend
Okta
I would definitely suggest this tool to my colleagues. When it comes to single sign to integrate all our applications under one umbrella, this will be the tool to go for sure. In our company, when we were moving our applications to the cloud one by one, we wanted one tool that could serve as a platform for all the applications with one password and with enhanced multi factor authentication and we choose The Okta Identity Cloud. When it comes to SAP, integration with The Okta Identity Cloud was a little tedious.
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SAP
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
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Pros
Okta
  • RBAC is simple, straight forward and easy to manage
  • Integrations of Social Login are simple to configure and the Auth0 documentation shows step by step how to configure it
  • Rules/Hooks provide customization to the Auth0 flow, making it a great solution to define how we allow our users to login into our applications
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SAP
  • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
  • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
  • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
Read full review
Cons
Okta
  • The user interface of Okta is basic and needs improvement. There's some learning curve for new users.
  • One time integration effort is high for the initial setup. Took us around 3 weeks.
  • Okta times out pretty quick making us login multiple times in the day.
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SAP
  • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
  • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
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Likelihood to Renew
Okta
Okta has a passion to provide secure and scalable identity solution. Their passion has come across as advocacy in a way that has deepened my knowledge of the field of authentication. I took identity for granted before but after seeing features such as external authentication I know that Okta can enable my business to reach new heights
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SAP
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
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Usability
Okta
Some of its features are great and some are slightly complex and not easy without vendor support.
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SAP
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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Reliability and Availability
Okta
The Okta Identity Cloud advertises 4 9's of reliability and I would go as far to say that it may even do better than that. As a true Global organization that operates in just about every region of the world, we have yet to have an issue with The Okta Identity Cloud that has impacted our business operations.
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SAP
Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
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Performance
Okta
The Okta Identity Cloud performance is very good and there is never any reports from the user community or from the IT administrative team of slow response or sluggishness. In addition, integrations with other systems does not slow them down and everything works seamlessly. The only other feedback is that once in a while there is a slight delay in receiving a second factor on a mobile device but this is likely due to a phone endpoint issue and not the The Okta Identity Cloud service.
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SAP
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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Support Rating
Okta
There isn't a clear method to get a hold of support when trouble arises if you're on their standard plan. You can file a support ticket and they generally are responsive. I've often been able to find similar questions to the questions I've had when it comes to support in their ticket history, however, some have been closed without a satisfactory conclusion for the original poster.
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SAP
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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In-Person Training
Okta
No answers on this topic
SAP
because it was made directly in the company
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Online Training
Okta
No answers on this topic
SAP
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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Implementation Rating
Okta
No answers on this topic
SAP
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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Alternatives Considered
Okta
Okta was the most expensive choise between than, but still our best bet. This was caused because they were able to integrate with 90% of our software without any headache and 10% with some studies - this work would be higher and requires more working hours from our engineers if we opted to their competitors.
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SAP
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
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Scalability
Okta
Being a cloud native application, The Okta Identity Cloud is extremely scalable and easy to setup. By integrating into existing directories and applications via standard techniques and protocols, it is very easy to both initially setup and add additional users as required. Once all the necessary integrations are setup, it's a simple rinse and repeat process to onboard additional users (which can be automated with imports as well)
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SAP
because the platform actually allows you to scale at any time if designed following best practices
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Return on Investment
Okta
  • Customer experience has been a big win for us. Extremely minimal issues reported.
  • We did not have a PAM in place at all until The Okta Identity Cloud
  • Relatively easy to deploy. No major downtimes to deploy was a nice bonus.
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SAP
  • Having a single, stremlined point of entry for the customers improves the overall customer experience
  • By the same reason, maintenance costs are reduced because interventions focus on a single object
  • It's versatile in its integration so there is no need to change the surrounding software ecosystem
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ScreenShots

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform