What users are saying about
8 Ratings
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Top Rated
472 Ratings
8 Ratings
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Score 8.1 out of 100

SharpSpring

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Top Rated
472 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Omnisend

It's kind of an automation workflow, but for example you can set up a popup to appear at a specific time on a specific product page and offer the visitor something. The visitor then signs up and then (after you've set up your automation sequence) that visitor gets a specific welcome page based on the popup they signed up through, and then a specific order confirmation email and everything else flows from that specific popup. That's great because it's allowed us to sort of fine-tune our offerings to get our visitors' emails in the first place and offer, for example, someone browsing a product page for 3 minutes something different than someone staying 20 seconds on the homepage and then leaving.
Lisa Korston | TrustRadius Reviewer

SharpSpring

I think any agency that's looking for a tool to resell could benefit from SharpSpring—mainly because of the price point and because it's all in one. I've noticed that clients get tired of having to pay more every time we want to try something new or step up their marketing. This allows them to have a better idea of what their expenses are going to be. I also think that small businesses that need marketing tools that won't break the bank can benefit.
Jordan Valentin | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Omnisend
8.5
SharpSpring
7.9
WYSIWYG email editor
Omnisend
6.1
SharpSpring
7.1
Dynamic content
Omnisend
8.0
SharpSpring
8.2
Ability to test dynamic content
Omnisend
8.0
SharpSpring
8.2
Landing pages
Omnisend
10.0
SharpSpring
7.8
A/B testing
Omnisend
8.0
SharpSpring
8.1
Mobile optimization
Omnisend
10.0
SharpSpring
7.3
Email deliverability reporting
Omnisend
8.0
SharpSpring
7.7
List management
Omnisend
10.0
SharpSpring
8.4
Triggered drip sequences
Omnisend
8.8
SharpSpring
8.6

Reporting & Analytics

Omnisend
9.2
SharpSpring
7.7
Dashboards
Omnisend
9.4
SharpSpring
7.8
Standard reports
Omnisend
9.0
SharpSpring
7.9
Custom reports
Omnisend
SharpSpring
7.5

Lead Management

Omnisend
SharpSpring
8.5
Lead nurturing
Omnisend
SharpSpring
8.4
Lead scoring and grading
Omnisend
SharpSpring
8.7
Data quality management
Omnisend
SharpSpring
8.4
Automated sales alerts and tasks
Omnisend
SharpSpring
8.7

Campaign Management

Omnisend
SharpSpring
7.4
Calendaring
Omnisend
SharpSpring
7.2
Event/webinar marketing
Omnisend
SharpSpring
7.5

Social Media Marketing

Omnisend
SharpSpring
7.0
Social sharing and campaigns
Omnisend
SharpSpring
6.8
Social profile integration
Omnisend
SharpSpring
7.1

Platform & Infrastructure

Omnisend
SharpSpring
8.0
API
Omnisend
SharpSpring
7.9
Role-based workflow & approvals
Omnisend
SharpSpring
8.0
Customizability
Omnisend
SharpSpring
7.5
Integration with Salesforce.com
Omnisend
SharpSpring
7.9
Integration with Microsoft Dynamics CRM
Omnisend
SharpSpring
8.4
Integration with SugarCRM
Omnisend
SharpSpring
8.2

Pros

Omnisend

  • Omnisend permits 2000 emails sent per day with the free plan once linked to your website.
  • Omnisend permits unlimited contacts with free plan when most other providers have a limit unless you opt for a paid subscription.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Onboarding is easy for us as well as clients. Not a hassle for them.
  • Integrates smoothly with client CRM. This helps to close more sales and increases retention.
  • Visual flowchart for planning makes it easier to plan, communicate and implement things such automation processes.
  • Email having after the click tracking, keeps us informed of how out nurturing campaigns are working and what to change.
  • Advanced lead scoring to keep focused on the right things at the right time in the funnel process.
  • Lead funnel builder with Webex integration saves us time and money in getting a perfect funnel that integrates with the site perfectly.
  • Social activity history of the lead is something that gives us a real-time assessment of what is working in social media.
Matthew Maginley | TrustRadius Reviewer

Cons

Omnisend

  • Initial setup wasn't firing right, support issue was handled pretty quickly and easily.
  • It does not go back and put previous orders/customers into the automation. It will only work with go-forward customers from the time you install the product. (At least that's what the outcome of our support inquiry told us...).
  • Would like to see more sample templates and campaigns.
Anonymous | TrustRadius Reviewer

SharpSpring

  • There are not workflows that can use custom fields from accounts.
  • You can't access the complete database of your instance.
  • It is limited to the use of information in custom fields to make arithmetic operations.
  • Is limited in the configuration of roles and permissions.
Christopher Hernandez | TrustRadius Reviewer

Likelihood to Renew

Omnisend

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.9
Based on 27 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Omnisend

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.2
Based on 18 answers
Mostly good, and they have upped their support game of late. One annoying thing they continue to do, though, is introduce changes to the platform with no notification...so you go in to do something, and you're stuck fiddling for a long time trying to figure out what changed and how to cope. But, again, generally when you contact support, they are helpful and do follow up to be sure your problem is solved.
Lisa Moughan | TrustRadius Reviewer

Support Rating

Omnisend

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.7
Based on 18 answers
They always resolve my issue as best as they can, explain in depth and always offer many different venues to talk to them, whether it is through email, phone, etc. I can trust that it gets to someone and doesn't go into a blackhole, and I felt like they actually listen and are not dismissive.
Lucy Nguyen | TrustRadius Reviewer

Implementation Rating

Omnisend

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.2
Based on 6 answers
Our custom application (CASL compliance) was not the typical on-boarding process for SharpSpring and they managed it very well. If we had to do it over, we would have let SharpSpring train us in their standard manner, trusting that the CASL compliance issues would sort themselves out in the process. Due to our own decisions we made our learning curve a little more difficult.
Derek A. Lackey | TrustRadius Reviewer

Alternatives Considered

Omnisend

At first I went through the standard choice, which is MailChimp. It's a nice-looking program and everything, but I wouldn't say they're user-friendly. It's quite techy and when you have an ecommerce store you really just want to get the results. It's a lot of work to create one simple newsletter and their customer support is pretty much non-existent. As for Klaviyo, they're pretty expensive. We just couldn't justify paying that much for results that were pretty much similar to MailChimp--in that it wasn't really impressive. Omnisend really was a breath of fresh air and their support must not sleep at all cause they answer all my smart and stupid questions within like 15 minutes. Every single time
Lisa Korston | TrustRadius Reviewer

SharpSpring

We previously used the Act-On Software through a 3rd partymarketing company.The fact that SharpSpring does not require us to use a 3rd party marketing team due to ease of use as well as offer more options at a lower price made the decision to go with SharpSpring that much easier.
Mark Percival Jr | TrustRadius Reviewer

Return on Investment

Omnisend

  • Omnisend has assisted with getting the word out
  • Great structure on templates making the company look very professional.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Able to use lists to focus Sales efforts on call campaigns, which lead to increased registrations.
  • Saves time by using email templates, which leads to increased productivity.
  • Simple to create forms makes call to actions a snap, which leads to increased engagement.
Chuck Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Omnisend

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$16*

* Month

Omnisend Editions & Modules

Edition
Free plan$0
Standard plan$16
Pro plan$99
Enterprise planCustom pricing
    Additional Pricing Details

    SharpSpring

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    SharpSpring Editions & Modules

    Additional Pricing Details
    For the latest information on pricing, visit https://sharpspring.com/pricing/?utm=tr.

    Rating Summary

    Likelihood to Recommend

    Omnisend
    9.0
    SharpSpring
    8.1

    Likelihood to Renew

    Omnisend
    SharpSpring
    8.9

    Usability

    Omnisend
    SharpSpring
    8.2

    Reliability and Availability

    Omnisend
    SharpSpring
    4.5

    Performance

    Omnisend
    SharpSpring
    7.3

    Support Rating

    Omnisend
    SharpSpring
    8.7

    Online Training

    Omnisend
    SharpSpring
    4.5

    Implementation Rating

    Omnisend
    SharpSpring
    8.2

    Scalability

    Omnisend
    SharpSpring
    4.5

    Add comparison