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Top Rated
154 Ratings

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

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Top Rated
154 Ratings
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Score 8.3 out of 100
15 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

LMS aspect is extremely strong. The user interface is intuitive and pretty easy to learn even for less tech-oriented teachers and families. Initial set up is extremely cumbersome and needs to be thoroughly planned prior to beginning—there are nuances that will sneak up on you and cause issues if not considered well in advance. An example is setting up your grade plans correctly so you can have report cards appear as you want. Be sure you speak in-depth with your product manager about importing data from your previous SIS and understand what will and will not be imported. It is very difficult to harvest data for analytics and Blackbaud's current analytics package is not as robust as I would like at this point.
Anonymous | TrustRadius Reviewer

Salesforce for Higher Ed

Well suited:
  1. Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!
  2. Groups with huge student populations now, or expected in the future.
  3. Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.
Less appropriate:
  1. If you expect your company/school will have a limited number of students.
  2. If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.
Anonymous | TrustRadius Reviewer

Pros

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

  • Customer Support: Overall, the majority of analysts are knowledgeable and helpful. If they are not able to directly help with an issue they will escalate to appropriate departments and keep you informed of progress.
  • Partnerships: While the EMS can act as the whole solution, not all schools fit that mold. K12 Partnerships allow institutions to find the best individual fit while remaining connected via API/SSO, etc.
Anonymous | TrustRadius Reviewer

Salesforce for Higher Ed

  • Extensibility - Implement your custom needs in the database.
  • Scalability - Your database grows with your student/alumni population.
  • Integration - Integrate with your SIS via many middleware.
  • Reporting - All of Salesforce's reporting capabilities.
Anonymous | TrustRadius Reviewer

Cons

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

  • There should be the ability to making changes to the interface to help the visually impaired.
  • The changeover to the Blackbaud ID was unnecessary, consider restoring LDAP.
  • Some of the management interfaces to do tasks in Core are clunky, they could be redesigned to be more clear and streamlined,.
Anonymous | TrustRadius Reviewer

Salesforce for Higher Ed

  • The platform is massive making it hard to make decisions at times.
  • It can be a bit challenging for new staff and team members to learn.
  • Creating reports can be challenging the first time around.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions) 10.0
Based on 3 answers
Meeting our needs. No gaping holes motivating need for change.
JT Amirault | TrustRadius Reviewer

Salesforce for Higher Ed

No score
No answers yet
No answers on this topic

Support Rating

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions) 8.2
Based on 75 answers
So far I have not run into problems with contacting support but have heard that sometimes support is hard to reach or does not give you a helpful solution. Although, to be fair, I have not really asked advanced questions. I feel we need more time with implementation support and it made us felt very nervous about having everything implemented correctly.
Stella Limuel | TrustRadius Reviewer

Salesforce for Higher Ed

Salesforce for Higher Ed 6.3
Based on 3 answers
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

Blackbaud K-12 is very similar. I feel like I would be trading one set of issues for another so it's kind of a wash. We are very much hooked into the Blackbaud website with our Google SSO and Connect5 integrations. It would be difficult for us to transition. That is the main reason I haven't really entertained other web firms
Anonymous | TrustRadius Reviewer

Salesforce for Higher Ed

Salesforce for Higher Education is the best option out there for managing student accounts. Other programs used are in the dark ages comparatively and this is a great way to engage in a more modern way.
Anonymous | TrustRadius Reviewer

Return on Investment

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

  • The Enrollment management is a GREAT improvement from using Net Community. It use to take several minutes to set up a contract for one student. Now it is just a couple of minutes.
  • In Admissions the applications just need approval in Net Community it was a big syncing process that took a lot of time.
  • The website is very easy to use with uploading photos and text. It is great that you can have so many styles to apply.
Anonymous | TrustRadius Reviewer

Salesforce for Higher Ed

  • More students have enrolled in lesser-known programs thanks to our outreach with Salesforce for Higher Ed.
  • Less time wasted by counselors with tasks.
  • More marketing dollars to spread around to other opportunities.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Salesforce for Higher Ed

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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